Join Kirsty Button, Customer Experience & Insight Director for Legal & General Insurance, as she sets the scene for what the regulator is saying about vulnerable customers and what is expected of financial services in response. Kirsty showcases how Legal & General is implementing best practice to support vulnerable customers and to ensure we are doing our upmost to deliver our duty of care to them.
Advisers should tune in to understand what constitutes a vulnerable customer and the types of support they may need from a business to help them make the appropriate decisions and actions regarding their finances. Advisers will be able to gain invaluable insight to help them assess their own business practices and how they can evolve to ensure they offer as much support as possible to their own vulnerable customers.
Jodie White - Mortgage Transformation Product Owner, L&G Mortgage Club