Consumer Duty Webinar

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Presented by

Zara Bray, Key Relationship Manager, Legal & General Mortgage Club

About this talk

The topic on everyone's minds... Consumer Duty. Zara Bray, Key Relationship Manager at Legal & General Mortgage Club, will meet with Stacy Penn, Senior Policy Adviser at the Association of Mortgage Intermediaries to discuss the latest in Consumer Duty, including: What is a Fair Value Statement? (And what is it not?) Vulnerable Customers - how can we best support them? Broker Fees - doing the right thing for your clients. Customer Surveys - is it customer understanding or just customer satisfaction? Questions from Lenders - what questions do you have to answer? Later Life - what support is there for the older borrower? Come prepared with your questions for Zara and Stacy in this live and interactive session, on Tuesday 16th May.
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