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BotBeat: B2B and B2C use case for bots

Bots are more than just trendy. They’re increasingly becoming a smart business decision and one that more than just the big players are sitting up and noticing. From Foursquare’s Marsbot (eatery recommendations) to Uber (rides) to the many bots that plug in to Slack, it’s clear there is both a B2B and B2C purpose for bots.

For Activision, using bots via Facebook to announce this year’s Call of Duty: Infinite Warfare release to consumers netted them over 6 million messages between users. The beauty of bots, as Activision and others have discovered, is that they allow businesses greater access to increasingly mobile messaging consumers. Facebook is investing fully in the chatbot experience with brands including Staples, Bank of America, and Taco Bell.

For both consumer brands and B2B companies, the time is now to consider the implications of bots for the bottom line.

Join this panel of executive leaders as they discuss the use cases for bots for consumers and between businesses, including:

• Elements of a successful bot strategy
• Where consumers prefer to interact with bots
* In-depth discussion of the B2B use cases for bots

Speakers include:
* Amir Shevat, Head of Developer Relations, Slack
* Robert Hoffer, "The Bot Father"
• Jon Cifuentes, Analyst, VentureBeat
• Wendy Schuchart, Moderator, VentureBeat


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Recorded Aug 30 2016 53 mins
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Presented by
Jon Cifuentes, Analyst, VentureBeat
Presentation preview: BotBeat: B2B and B2C use case for bots

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    Sponsored by Cvent
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    Sponsored by Skyhook
  • Can your data infrastructure support AI marketing? Recorded: Oct 3 2018 62 mins
    Rolf Schromgens, CEO, Trivago
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    Sponsored by Zylotech
  • How fintech is using voice and chat to revolutionize customer experience Recorded: Sep 27 2018 64 mins
    Frank Coates, Executive Managing Director, Envestnet | Yodlee Analytics
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    Don’t miss this chance to understand how voice and chat conversational technologies are creating a more engaging and meaningful experience for your customers.

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    And much more…

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    Sponsored by Yodlee
  • Why brands like Amazon are using “dumb” bots for smart service Recorded: Sep 20 2018 61 mins
    Abinash Tripathy Co-Founder and Chief Strategy Officer, Helpshift
    Reportedly, 44% of Americans would rather scrub a toilet than call customer support. And heeding that cry for help back in 2016 or so, companies across the land stepped up to the plate, taking customer service from the phone to texting and messaging with AI-powered, NLP-reliant smart chatbots that could tell jokes, offer small talk, place taco orders, and more.

    Where those messenger bots fell down, though, was in actually understanding customer intent and delivering on-point customer service. So companies were left with frustrated customers who’d still rather get a root canal than talk on the phone, but left with a broken messenger-based solution that only made the experience worse.

    The answer: Make bots "dumber," to make customer service smarter. Simpler rules-based chatbots are easy to implement, easy to use, 99-percent effective web and mobile-based messenger apps that don't try to hold conversations — they just solve customer service issues, fast.

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    * How rules-based bots make the customer journey more effective

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    * Mitch Lee, Manager, Credit Karma and Co-Founder, Penny
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    Sponsored by Helpshift
  • How to cross new frontiers with your subscription business Recorded: Sep 12 2018 60 mins
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    Sponsored by: Recurly and Adyen
  • Can your data infrastructure support AI marketing? Recorded: Aug 9 2018 62 mins
    Rolf Schromgens, CEO, Trivago
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    But the challenge is not just in defining an AI strategy; it requires developing the infrastructure to support it.

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    Sponsored by Zylotech
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    * Dean Takahashi, Lead Writer, GamesBeat
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    Sponsored by Sift Science
  • How to use AI to find the right talent faster Recorded: Jul 24 2018 61 mins
    John Jersin, Head of Product, LinkedIn Talent Solutions
    Unemployment is at a record low, which is great for the economy, but tough on recruiters, now that hiring has become a seller’s market. But new AI-powered solutions for virtually every part of your recruitment funnel can give you the advantage you need in a tight market, and even improve your bottom line: Companies leveraging AI in their hiring initiatives are seeing an increase of 18 percent in their revenue and a 30 percent boost in profit.

    And with over 62 percent of companies expected to be using AI to find and hire the best talent by the end of this year, getting on board the AI train has become an imperative — if you want to stay competitive.

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    Register here for free.

    In this webinar you'll learn:
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    * How to engage and grow current employees to decrease the costs of high turnover
    * Whether your recruitment and retention efforts are "AI-ready"

    Speakers:
    * Angie College, Vice President of Operations for Adecco USA
    * John Jersin, Head of Product, LinkedIn Talent Solutions
    * Maribel Lopez, Founder, Lopez Research & Data For Betterment
    * Rachael Brownell, Moderator, VentureBeat

    Sponsored by Mya Systems
  • How AI is changing the customer retention game Recorded: Jul 11 2018 61 mins
    Kara Dake, VP Growth & Partnerships, Clevertap
    Your users are like fine wine or good cheese: They get better over time. Which is why user retention is essential. With a steady retention rate your revenue just compounds over time. And increasing retention by just 10 percent will boost your business value by more than 30 percent.

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    * Rachael Brownell, Moderator, VentureBeat
    * Stewart Rogers, Analyst-at-Large, VentureBeat

    Sponsored by Clevertap
  • How AI is transforming retail customer acquisition strategies Recorded: Jun 28 2018 61 mins
    Rob Roy, Chief Digital Officer, Sprint
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    Learn more about how retail organizations can use AI to find and evaluate customers, seize tailored opportunities along your customer’s journey, offer hyper-personalized recommendations and more, when you join this VB Live event!

    Register now for free!

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    * How companies can leverage AI to uncover new markets
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    * The future of AI in retail: What's next?

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    * Eugene Feygin, SEO Manager, SearsPartsDirect.com
    * Jaimy Szymanski, Industry Analyst & Founding Partner, Kaleido Insights
    * Rachael Brownell, Moderator, VentureBeat

    Sponsored by Drift
  • Beyond the hype: How to transform B2B sales with AI Recorded: Jun 14 2018 61 mins
    Rick Winslow, VP Head of Digital Innovation and Transformation, Capital One Commercial Banking
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    To learn more about how to sell smarter, harder, and more with AI, how to seamlessly integrate the technology into your organization, and to learn of real-world results from leading brands, don’t miss this VB Live event!

    Register now for free!

    Attend this webinar and learn:
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    * How leading brands build real results and how they do it
    * Which AI tools actually bring results and which are still in development
    * What's next for AI and sales?

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    * Jenny Lin, Data Scientist, Yelp
    * Ksenia Kouchnirenko, Head of Business Systems, SurveyMonkey
    * Marlene Jia, COO & CoFounder, TopBots
    * Rachael Brownell, Moderator, VentureBeat

    Sponsored by Drift
  • AI-powered location: A step closer to the future? Recorded: Jun 5 2018 61 mins
    Peter Frans Pauwels, Co-founder, TomTom
    By leveraging the power of the cloud, artificial intelligence and machine learning, mapping devices are getting smarter over time, recognizing patterns and farming insight from contextualized data. And that means smart cities and data-based Location of Things navigation is becoming a reality.

    Cities can analyze and improve congested traffic. Freight companies with connected trucks can better manage logistics, optimize fleets, and track customer engagement. And cars will learn to make split-second decisions on our behalf, making the call on turning left or hitting the breaks when it recognizes a pedestrian is in the crosswalk.

    To find out more about how cloud-based, AI-powered location technology is creating the highly accurate and always up-to-date maps that can revolutionize everything from autonomous cars to connected cities, don’t miss this VB Live event!

    In this webinar you'll learn:

    * How to leverage the power of the cloud, AI, and machine learning across devices by contextualizing location data in real time
    * Understand the role of location-based data mapping in the "Location of Things"
    * The application of data-enriched mapping to industries like retail and automotive
    * How "Location of Things" powered by geographical data can be used to connect autonomous driving, smart mobility, and smarter cities

    Speakers:
    * Chris Pendleton, Principal PM, Azure Maps
    * Peter Frans Pauwels, Co-founder, TomTom
    * Jennifer Belissent, Principal Analyst, Forrester
    * Rachael Brownell, Moderator, VentureBeat

    Sponsored by TomTom
  • Can AI and chatbots really transform customer support? Recorded: May 30 2018 61 mins
    Stanley Yung, Chief Customer Experience Officer, Western Union
    The most accessible way to leverage the explosion in artificial intelligence is chatbots. Big brands like Western Union have implemented them to streamline customer service and increase positive engagement. The Booking.com chatbot resolves half of the company's thousands of daily customer support questions in five minutes or less.

    Chatbots are changing the way companies and customers interact, as consumers grow more and more comfortable with messaging -- look at the two billion-plus conversations consumers have with companies via Facebook messenger every month.

    Find out how to create a powerful, engaging human-to-AI agent experience that customers expect -- as well as implement the seamless handoff to a human customer service agent when the issue turns out to be complex, with this VB Live event. You’ll dive right into the chatbot phenomenon, and leave with actionable ideas on implementing AI-powered customer support.

    Attend this webinar to learn:
    * The real truth about AI and customer service
    * How big brands are using AI and chatbots to resolve customer issues more quickly and effectively
    * How bots and humans can work together to optimize customer support
    * How to assess whether your organization is bot-ready

    Speakers:
    * Stanley Yung, Chief Customer Experience Officer, Western Union
    * Jaime Gilliam-Swartz, Senior Director, Voice of the Customer and Shared Services, Lyft
    * Jessica Groopman, Industry Analyst & Founding Partner, Kaleido Insights
    * Rachael Brownell, Moderator, VentureBeat

    Sponsored by Chatkit
  • How strategic VCs are priming healthcare startups for success Recorded: May 15 2018 61 mins
    Daniel Galles, Partner, Providence Ventures
    The healthcare system feels as though it’s years behind, compared to other consumer-dominated industries, and for good reason. Fluctuating payment models, care structures, patient journeys, and shifting relationships between patients and their physicians have complex, ever-shifting barriers to implementing innovative solutions – and do it at scale.

    But the potential to disrupt healthcare with innovative solutions and technology at scale is huge. It just takes an astute venture capital partner who can help you navigate the complexities, paired with your own healthcare expertise. Join this webinar to learn how VC partnerships can help you navigate through the regulations and complicated nature of healthcare, and get your startup thriving.

    By attending this webinar, you’ll:

    * Learn what it takes for a startup to be successful in the highly complex and regulated healthcare industry
    * Gain perspective from established health tech CEOs
    * Understand the importance of having a strategic VC in an industry like healthcare
    * See what VCs are looking for in the healthcare and health tech categories

    Speakers:

    * Mike McSherry, CEO of Xealth
    * Daniel Galles, Partner, Providence Ventures
    * Stewart Rogers, Analyst-at-Large, VentureBeat
    * Rachael Brownell, Moderator, VentureBeat

    Sponsored by Providence Ventures
  • Cash in at scale on the esports explosion Recorded: May 9 2018 60 mins
    Dean Takahashi, Lead Writer, GamesBeat
    The esports market is on fire. Last year 43 million people watched the League of Legends world championships, a multiplayer fighting game. And it's not a niche market of teenage boys in basements. A recent report found that 31 million people watch esports tournaments in the U.S., and more than double that -- 68M -- in China.

    And the question is -- how do you monetize that at scale?

    Look to the wild success of the Asia-Pacific esports companies. The companies who stage events like China’s 2017 Riot Championships, which posted more than 32 million viewers, have been able to compel customers to actually pay to view content, and even tip players, with the right streaming and payment technologies.

    Don’t miss this VB Live event for keen insights from leaders in the space on how U.S. companies can effectively operate globally or begin to expand globally. You’ll learn how to confront the challenges that scaling your audience can pose and improve it, from west to east, as you look to capture more of the global audience opportunity.

    Register now for free.

    You’ll learn about:
    * The opportunities provided by the growth in the esports streaming content market
    * What's causing the streaming content surge and market growth
    * The technology making this explosive esports growth possible on a global scale
    * Confronting the problems around scale in markets like China and elsewhere

    Speakers:
    * Dean Takahashi, Lead Writer, GamesBeat
    * Johannes Waldstein, CEO, FanAI Inc.
    * Roc Harry, Relationship Director, Worldpay
    * Carter Rogers, Senior Analyst, SuperData Research

    Sponsored by Worldpay
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  • Title: BotBeat: B2B and B2C use case for bots
  • Live at: Aug 30 2016 7:30 pm
  • Presented by: Jon Cifuentes, Analyst, VentureBeat
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