Customer support: Unleash your superpowers with AI

Presented by

Stewart Rogers, Director of Marketing Technology, VentureBeat

About this talk

Flawless customer support directly translates to bottom line success. And that means reading customers' minds by offering real-time, reliable responses wherever they are—a feat that's not easily accomplished with call centers or even Live Chat. To help companies get it right every time, AI has stepped into the breach, cape blowing in the breeze. AI is impacting just about all areas of company activity, and now enables cost-effective, efficient, and superpowered solutions that turn customer agents into heroes, helping them assist more customers, more quickly, in the channel they're most accustomed to using—messaging platforms. Or maybe not using agents at all, but bots. Join our interactive VB Live event where Stewart Rogers will take a deep dive into his latest VB Insight report to give you the who, what, why—and especially how—of AI-powered customer service. In this webinar you'll: * Use AI to accelerate your customer support * Learn why chatbots are the answer to increased customer service * Get started on the first steps toward implementing an AI solution on the help desk * Integrated an innovative social customer service operation in a bot-driven world Speakers: * Stewart Rogers, Director of Marketing Technology, VentureBeat * Tony Jamous, President of Nexmo, part of Vonage * Wendy Schuchart, Moderator, VentureBeat

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