Intelligent assistants vs. chatbots: Which is best for your biz?

Presented by

Amir Shevat, Director of Developer Relations, Slack

About this talk

AI is changing everything — and you know you have to get on the bandwagon. But you may not be as clear about the differences between chatbots and intelligent assistants. What do customers actually expect from one or the other? And are they a passing customer engagement fad, or does this trend have legs? Our latest interactive VB Live event brings together a panel of developers who have long-term, hands-on experience in chatbot and intelligent assistant tools. They’ll discuss everything from the platforms they use, the metrics they keep tabs on, the data they collect, and all the other wisdom they’ve gathered on the ground, deep in chatbot and AI territory. Register now to find out which solution fits your own digital customer engagement plan, how to plan a strategy, and how to get in on the game now. In this webinar, you'll: * Understand the messaging platforms of the future * Learn which platforms people are using — and why * Measure the success of chatbots through best-practice KPIs * Create personalized interaction between your organization and your customers Speakers: * Amir Shevat, Director of Developer Relations, Slack * Darrius Jones, AVP Enterprise Innovation. USAA Labs * Stewart Rogers, Director of Marketing Technology, VentureBeat * Rachael Brownell, Moderator, VentureBeat

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