How fintech is using voice and chat to revolutionize customer experience

Presented by

Frank Coates, Executive Managing Director, Envestnet | Yodlee Analytics

About this talk

Digital assistants like Amazon Echo and Google Home are changing consumers’ expectations on how they interact with all kinds of companies. So it’s no surprise that financial institutions and other financial service providers are racing to keep up and optimize their customers’ current user experience with flexible and contextualized voice and chat capabilities. But while investment in these types of conversational technologies continues to grow, there is still confusion about how much these technologies can really drive digital engagement and streamline customer communications. Don’t miss this chance to understand how voice and chat conversational technologies are creating a more engaging and meaningful experience for your customers. Webinar attendees will learn: * How are conversational technologies changing the financial services landscape? * Things to consider when looking to deploy a voice-enabled solution. * How can Voice and Chat support a broad range of financial wellness solutions? * Capitalizing on conversational interfaces to capture and improve customer loyalty. And much more… Speakers: * Frank Coates, Executive Managing Director, Envestnet | Yodlee Analytics * Ken Dodelin, VP Conversational AI Products, Capital One * Sandi Boga, Director, Product Innovation, ATB Financial * Evan Schuman, Moderator, VentureBeat Sponsored by Yodlee

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