The 5 biggest mistakes companies make when implementing AI

Presented by

Bold360 by LogMeIn

About this talk

Bad AI isn't a tech problem, it's a human problem. When you add AI-powered customer service technology to your customer experience (CX) mix, you expect real results, and for good reason: A recent study found that companies that embrace AI to improve customer experience have higher customer satisfaction scores and generate more revenue than their underperforming competition. But what happens when your expectations aren't met? Is the technology to blame? Your significant investment in AI technology doesn’t guarantee a positive return. To be successful, your organization has to be ready, and everyone from the C-suite to the contact center has to be on board. Join this VB Live webinar to learn about the five biggest mistakes companies make when they bring cutting-edge customer service technology to their workflows, and how to leap over these pitfalls and into real results. Register now for free! You'll learn about: * What AI actually is (hint: it’s not automation) * The importance of buy-in from executives and agents * How to approach AI implementation and measure success * The impact of AI across the customer journey Speakers: * Akhil Talwar, Senior Product Lead, Bold360 by LogMeIn * Michael Butler, Head of Customer Success, Ople * Stewart Rogers, Analyst at Large, VentureBeat More speakers coming soon!

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