How AI is transforming customer reviews into crucial business intelligence

Presented by

Trustpilot

About this talk

Getting a ton of customer reviews is great. But if you don't have a way to analyze them for patterns and trends, you're missing out on some business-changing data. Artificial intelligence now offers a fast, efficient, and cost-effective way to unlock insights from your reviews, highlighting trends and customer pains automatically. That means you can focus your time on solving customer issues instead of chasing them down, and learn what it takes to delight, surprise, and keep your customers coming back. Join this VB Live event to learn how AI, natural language processing, and machine learning can help you become more customer-focused, turn good feedback into great product, improve the areas that need your attention, uncover what really matter to your customers, and more. Registration is free! You'll learn: * How to find themes in your customer reviews so that you can fix the real pain points instead of putting "band-aids" on each unhappy customer * Steps to guide your business decisions around what your customers say they want, not what you think they want * The importance of addressing your most common negative issues first to see an immediate change in your customer satisfaction level * The concept of always improving your customer experience -- searching for trends in your good reviews to turn them into great reviews Speakers: * Ramin Vatanparast, Chief Product Officer, Trustpilot * Chris Hausler, Senior Data Science Manager, ZenDesk * Stewart Rogers, Analyst at Large, VentureBeat

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