VentureBeat Live: 5 predictions for AI’s impact on customer experience in 2020

Presented by

VentureBeat & Bold360 by LogMeIn

About this talk

As 2020 closes in, it's time to learn our lessons from the best and worst of 2019's customer experience trends, and then brace ourselves for the impact that AI and chatbot technology will have on customer experience next year and beyond. So join us for a tour of the most under- and over-hyped customer experience trends of the year, plus the best examples of how AI and CX/customer engagement made an impact in 2019. Then we’ll take a look at the future: How AI and machine learning technology will make chatbots more sophisticated, change how brands and customers interact, impact the customer service journey from start to finish, and more. Help us make some wild predictions about the future of AI-powered customer service, learn why Gartner thinks now is the time to start investing in chatbot technology, get a perfect line of sight into the biggest challenges and opportunities for CX in 2020, and more when you register now for this VB Live event. Registration for free! You'll learn about: -The future of customer engagement -The challenges, opportunities, and trends in universal accessibility -How digital technology and AI impacts in-store experiences -Finding the happy medium of personalization -Why privacy and security is a customer service issue Speakers: -Katherine Hird, Senior Product Marketing Manager, Bold360 by LogMeIn -Ken Dodelin, VP Conversational AI Products, CapitalOne -Prince Arora, Director Product Management, Albertsons Companies More speakers coming soon!

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Founded in 2006, VentureBeat is the leading source for news and perspective on technology innovation. Our news, analysis, and events provide deep context to help executives, entrepreneurs, and tech enthusiasts make smart decisions. We aim to inform and inspire. Led by founder and CEO Matt Marshall and a team of experienced journalists, VentureBeat covers a range of technology trends — from artificial intelligence to virtual reality, small business to enterprise, health tech, cloud, games, and more.