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10 Tips to Dramatically Reduce Friction During Account Onboarding

Modern enterprises are losing almost 40% of applicants during digital onboarding. There's a number of reasons for this, but often it's the online identity verification part of the process where customers are lost. This is because the experience is often too time-consuming, onerous or clunky.

In this webinar:

- Learn 10 practical tips for improving the onboarding process
- Receive an update on the abandonment crisis
- Learn about our handy TCO calculator for comparing conversion rates
Recorded Feb 25 2020 47 mins
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Presented by
Dean Nicolls, VP of Global Marketing, Jumio
Presentation preview: 10 Tips to Dramatically Reduce Friction During Account Onboarding

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  • Streamlining the AML and User Experience - 7 Tips for Canadian Banks & Fintechs Apr 23 2020 2:30 pm UTC 26 mins
    Chris Davidson, Regional Sales Manager, Canada
    The Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) passed as an amendment to Canada’s criminal finance framework last June, the sweeping powers are “expected” to produce an “enhanced AML/ATF Regime in Canada, FINTRAC is the Canadian counterpart to the Financial Crimes Enforcement Network (FinCEN) in the U.S.

    In this special webinar we will review the new AML requirements and how online identity verification can now leverage government-issued IDs and selfies to remotely onboard new customers. Emerging solutions are helping Canadian banks integrate online identity proofing and AML screening (e.g., sanctions, watchlists, PEPs, and adverse media) within a single workflow.

    Hope you can make it.
  • How AI and Machine Learning are Improving Face Matching for Identity Proofing Apr 14 2020 4:15 pm UTC 20 mins
    Roberto Colecchia, Sr. Product Marketing Manager, Jumio
    In this technical webinar, Roberto Colecchia walks through how selfies and ID documents are captured during the identity verification process and how AI and machine learning are leveraged to match the faces and provide higher levels of identity assurance. Finally, Roberto will explain how informed AI is helping to take face matching and identity corroboration to the next level.
  • Panel: What is next for RegTech? Apr 10 2020 11:00 am UTC 40 mins
    Panellists: Irina Velkova, Senior Manager, Financial Services Regulatory Advisory, Grant Thornton Sabine Dittrich, Head of Re
    This session will see participants challenged to predict what’s in store for the industry in the years ahead. Specifically, we’ll be focusing on the new rules expected to be enforced in 2020 and those regulations currently under consideration or consultation. The conversation will also be steered towards wider industry initiatives that involve regulatory technology, how financial services firms are preparing for the future, and what new technology is coming down the track to help.

    Panellists:
    Irina Velkova, Senior Manager, Financial Services Regulatory Advisory, Grant Thornton
    Sabine Dittrich, Head of Regulatory Intelligence, UBS Asset Management
    Gordon Harrison, EMEA Head of Sales, Jumio
    Mardi MacGregor, Senior Associate, Fox Williams
  • Tackling Data Breaches and Account Opening Fraud in one Apr 8 2020 1:00 pm UTC 56 mins
    Gary Wright - Head of Research, Finextra [Moderator] Simon Winchester - Managing Director, Jumio Richard Dupree - Senior Vice
    In the ongoing challenge to protect data and fight fraud, few organisations make the connection between data breaches and account takeover fraud.

    According to Risk Based Security research, published in the 2019 MidYear QuickView Data Breach Report, the first six months of 2019 have exposed an incredible 4.1 billion records through 3,800 publicly disclosed breaches.

    Organisations are tasked and engaged with GDPR, KYC, AML and PSD2 compliance, but are not necessarily joining up the dots to be more efficient in their approach.

    Account opening fraud needs to be tackled with preventative action. And data breaches must be curbed to reduce vulnerabilities and exposures, to protect the account opening process.

    Technology is the key, and the very latest in biometric and digital identification is required. Given the paragon of communication that the mobile has come to be, an identity and verification solution on the mobile is the key to success here. And a tight, fraud-proof solution means a better onboarding experience leading to higher retention rates and more satisfied customers.

    Join this webinar to hear experts discuss:
    - The correlation between data breaches and account opening fraud
    - How to utilise the latest technology for a fool-proof identity and verification solution
    - The wider benefits of implementing a seamless and secure onboarding process

    Speakers:
    - Gary Wright - Head of Research, Finextra [Moderator]
    - Simon Winchester - Managing Director, Jumio
    - Richard Dupree - Senior Vice President, Group Operational Risk, Bank of the West
    - Daan van den Eshof - Product Manager and eBusiness, Rabobank
  • Deepfakes, Social & Impact on Elections Recorded: Mar 26 2020 61 mins
    David Morris | John Bambenek | Lance James | Dean Nicolls
    AI-generated fake videos, or deepfakes, are becoming more common, more convincing and easier to create. In the era of social, technically manipulated videos can spread like wildfire.

    This is a particularly sensitive issue in today's politically charged environment. With the 2020 U.S. presidential election on the horizon, foreign interference in elections is a real problem and social media the perfect gateway for sowing misinformation, discord and mistrust.

    Can deepfakes impact the outcome of elections? How easy are they to spot, and do you need a tool for that?

    Join this episode of the Election Hacking series to learn more about the emergence of deepfakes and what can be done to mitigate its impact on elections.
    - The current state of deepfakes
    - How deepfakes can be used in misinformation campaigns
    - Use of deepfakes in cyber crime
    - Social media and the spread of fake videos
    - How tech companies are addressing the scourge of deepfakes (Facebook, Twitter, YouTube)

    Panelists:
    - Lance James, CEO of Unit 221B
    - John Bambenek, VP for Security Research and Intelligence at ThreatSTOP
    - Dean Nicolls, VP of Global Marketing, Jumio

    Moderator: David Morris, Executive Director at Digital Risk Management Institute

    This episode is part of the Election Hacking Original series examining the threats to democratic elections, the technologies used to power and hijack elections, and what's needed to educate and empower voters before Election Day.
  • Modern Identity Verification in EMEA: Preventing Identity Fraud in 2020 Recorded: Mar 11 2020 24 mins
    Gordon Harrison, Head of Sales EMEA, Jumio
    Europe has experienced a 54% year-on-year increase of data breaches and businesses receive six cyber threats every minute. Cybercriminals are now using personal information purchased on the dark web as well as techniques like spoofing or deepfakes to commit fraud and account takeover. This is where technology can step in and prevent fraudulent activity. Sadly, most legacy fraud prevention tactics are easily spoofed.

    Watch this presentation to learn:
    - Which European countries are most at risk
    - Why data breaches affect all of us
    - How deepfakes and emerging spoofing attacks pose a real risk to companies
    - How to defend against these attacks with biometrics and liveness detection
  • 10 Tips to Dramatically Reduce Friction During Account Onboarding Recorded: Feb 25 2020 47 mins
    Dean Nicolls, VP of Global Marketing, Jumio
    Modern enterprises are losing almost 40% of applicants during digital onboarding. There's a number of reasons for this, but often it's the online identity verification part of the process where customers are lost. This is because the experience is often too time-consuming, onerous or clunky.

    In this webinar:

    - Learn 10 practical tips for improving the onboarding process
    - Receive an update on the abandonment crisis
    - Learn about our handy TCO calculator for comparing conversion rates
  • 10 Ways to Dramatically Cut Abandonment Rates During Account Onboarding Recorded: Feb 17 2020 31 mins
    Dean Nicolls, VP of Global Marketing, Jumio
    Financial institutions are losing almost 40% of applicants during digital on-boarding. There's a number of reasons for this, but often its the online identity verification part of the process where customers are lost. This is because the experience is often too time-consuming, onerous, or clunky.

    In this webcast, Dean Nicolls provides an update on the abandonment crisis and then shares 10 practical tips for improving the onboarding process. He also shares a handy TCO calculator for comparing conversion rates of different identity verification solutions.
  • 8 Cybersecurity Threats Facing Banks & Fintechs Recorded: Feb 13 2020 41 mins
    Clayton Roth, VP Sales Americas
    Financial institutions are an obvious target for cybercrime.

    Unless they double down on strong internal security against a broad range of threat vectors, they will continue to be targeted and victimized by fraud rings and nation states. Unfortunately, their IT security is perceived to be deficient — especially within smaller banks and credit unions.

    Making matters worse, cybercriminals are adopting new technologies, increasing their coordination and becoming more sophisticated. They’re compromising employees’ and customers’ personally identifiable information (PII) for use in illicit schemes elsewhere. Thanks to large-scale data breaches, they’re leveraging the dark web to take over legitimate accounts.

    In this webinar, Clayton Roth will explore 8 emerging cybersecurity threats that financial institutions need to take seriously by building the requisite safeguards to protect their assets, customer data and reputation.
  • Detecting Deepfakes & Identity Fraud with Liveness Detection Recorded: Feb 12 2020 31 mins
    Kevin Alan Tussy (CEO of Facetec) and Dean Nicolls (Marketing VP, Jumio)
    As biometrics become more widely adopted for identity verification (new account creation) and ongoing user authentication, fraudsters have started to deploy sophisticated spoofing attacks, including the use of deepfakes.

    That's why its increasingly imperative to leverage certified liveness detection to sniff out real biometric artifacts (e.g., selfies) and ensure your users are physically present. Unfortunately, without liveness detection, bad actors can bypass your verification and authentication systems to perpetrate fraud and account takeovers.
  • Risks and Opportunities of Digital Onboarding for Financial Services Recorded: Feb 11 2020 23 mins
    Frederic Ho, VP of APAC, Jumio
    Watch this interview with Jumio’s VP of APAC, Frederic Ho, who talks about the current state of identity verification in Asia as more financial organizations and businesses move to digital. From this discussion, you’ll learn about

    - The success factors in building a sustainable onboarding process and how technology can help.
    - What are the differences in the approach around digital identity verification across Asia.
    - What are some of the shortcomings of building your own KYC and identity verification solutions.
  • The Lasting Impact of Cyberattacks and Data Breaches Recorded: Dec 19 2019 14 mins
    Robert Prigge, CEO at Jumio
    Watch Jumio's CEO, Robert Prigge, on the Discover Stage at Sibos London 2019, the world's premier financial serivces event. Learn about some surprising ways in which cyberattacks and data breaches put consumers and businesses at risk. And discover how, with biometric-based authentication, companies can more reliably ensure that the user logging in is the actual account owner and not an impersonator using stolen login details from the dark web or a social engineering attack.
  • How Identity Verification & Liveness Detection Detect Identity Fraud & Deepfakes Recorded: Dec 17 2019 27 mins
    Frederic Ho, VP of APAC, Jumio
    More cyber criminals are using techniques like spoofing or deepfakes for fraud and account takeovers. This is where liveness detection technology plays a crucial role. Sadly, most of these legacy liveness techniques that track facial movements are easily spoofed.

    Watch this presentation to learn:

    - How deepfakes and emerging spoofing attacks pose a real risk to companies
    - How biometric-based identity proofing with certified liveness detection is increasingly embraced by organizations to defend against these state-of-the-art attacks
  • Digital Bank Chile Noviembre 2019 Presentación AZURIAN/JUMIO Recorded: Dec 11 2019 18 mins
    Samer Atassi, Jumio, Director, LATAM
    Como Reducir el Fraude y Optimizar la Incorporación de Cuentas Digitales

    Las estadísticas mundiales indican que existe un 40% de abandono por parte de nuevos usuarios durante el proceso de apertura de nuevas cuentas. Esto se debe a varias razones pero es principalmente debido a procesos de vinculación largos, complicados y poco amigables.

    En esta presentación hecha durante Digital Bank en Santiago, daremos 7 consejos que en Jumio consideramos sumamente importantes para aumentar las conversiones de prospectos a nuevos clientes y reducir el abandono de aplicación en línea, mientras al mismo tiempo reducimos las tasas de fraude cibernético.
  • How AI and Machine Learning Can Simplify ID Recognition & Classification Recorded: Dec 4 2019 17 mins
    Roberto Colecchia, Sr. Product Marketing Manager, Jumio
    Discover how leading online identity verification solution providers such as Jumio are using AI and machine learning to improve the accuracy and speed of verification. In this webinar, Roberto Colecchia, Jumio's Senior Product Manager reviews how the company is leveraging supervised and unsupervised machine learning and how these models are improving it ability to correctly classify ID documents. Roberto will also review how these models have been deployed into production to learn on the fly.
  • Know Your Digital Customers in the Data Breach Era Recorded: Nov 21 2019 20 mins
    Frederic Ho, VP, APAC
    As more and more APAC businesses evolve to support a complete digital experience, a very basic question must be asked: How can I truly trust I know my customer?

    In the world of data breaches and identity theft, the old ways of identity proofing and authentication do not deliver a high level of confidence or assurance that the digital user is who they claim to be. New biometric-based technologies and approaches are needed to more definitively establish a customer's digital identity and detect bad actors more accurately.

    During this informative 20-minute session, Frederic Ho, Jumio's VP of APAC explores how biometric-based identity verification and authentication can streamline the onboarding experience, better detect online fraud, and meet string KYC and AML regulatory requirements.
  • The Harsh Reality of Account Takeover Fraud Recorded: Nov 12 2019 16 mins
    Vidhan Mittal, Jumio's Leading Identity Verification Consultant
    Account takeover (ATO) fraud is when a fraudster seizes control of an online account, changes information such as the username, password or other personal information, and then makes unauthorized transactions with that account.

    ATO is on the rise, and businesses and banks are in the crosshairs. Cybercriminals are targeting a variety of accounts including checking and savings accounts, credit card accounts, online accounts, mobile phone accounts, email accounts and mobile wallets to name a few. But, any account that is protected with a username and password is fair game.

    In this webinar, you'll learn:

    * How ATO fraud works
    * What's fueling the growth of ATO
    * 5 Ways to Protect and Mitigate Against ATO fraud

    Bottom Line: Modern enterprises need to reconsider the password as their go-to authentication methodology. We’re living in a Zero Trust World, so we need to start behaving that way and building in the necessary safeguards to more reliably ensure that the user logging in is the actual account owner and not a fraudster impersonating that user with stolen login credentials.
  • Top 5 Killer Mistakes When Onboarding New Gaming Players Recorded: Nov 5 2019 32 mins
    Silvia Ghita, Senior Marketing Manager, EMEA
    When it comes to online gaming, there are a number of converging regulatory trends that are challenging operators’ ability to quickly verify and onboard new players.

    Watch this webinar to:
    - Learn more about the current gaming landscape
    - Find out what are the key 5 mistakes to avoid in the online gambling player onboarding
    - Hear what's next in the digital gaming and gambling space

    Increase your conversion rates today by applying the tips from this webinar.
  • Digital Transformation: Identity Verification and Authentication Recorded: Oct 30 2019 42 mins
    Sean Sposito, Javelin Strategy | Robert Prigge, Jumio | Scott Johnson, Western Union | Adam Englander, iovation
    Reducing friction and staying compliant is often a hard act to juggle. How can financial institutions and eCommerce players bridge the gap?

    Join this panel to hear about:

    - Best practices for KYC & AML in the digital age
    - Providing a frictionless experience for customers
    - The future of eCommerce security
    - Rethinking digital identity

    Speakers:
    Sean Sposito, Sr. Analyst, Security, Javelin Strategy & Research (Moderator)
    Robert Prigge, President, Jumio
    Scott Johnson, Head of Product, Western Union Business Solutions
    Adam Englander, Product Lead at iovation, a TransUnion Company
  • How Identity Verification is Transforming FinServ and Payments Recorded: Oct 30 2019 22 mins
    Robert Prigge, President, Jumio & Marianna Rossell, Fintech Events Manager, BrightTALK
    In a financial landscape dotted with frequent data breaches and identity-based fraud, sophisticated identity verification and authentication techniques are needed to protect customers' digital personas. This one-on-one interview will discuss a variety of topics surrounding the current state of identity verification and the biggest online threats for payments and financial service companies in 2020 and beyond.

    You'll discover:
    - The evolution of identity proofing and biometric authentication
    - Tips for developing a tactical game plan against account takeover fraud
    - How to dramatically reduce online abandonment while staying KYC compliant

    Speakers:
    Robert Prigge, President, Jumio
    Marianna Rossell, Fintech Events Manager, BrightTALK
When Identity Matters, Trust Jumio
ID and Identity Management - KYC for Global Enterprises

When identity matters, trust Jumio. Jumio is the creator of Netverify® which enables businesses to increase customer conversions while providing a seamless customer experience and reducing fraud. By combining the three core pillars of ID Verification, Identity Verification and Document Verification, businesses now have a complete solution that allows them to establish the real-world identity of the consumer.

Leveraging advanced technology including augmented AI, biometric facial recognition, machine learning and human review, Jumio helps organizations to meet regulatory compliance including KYC, AML and GDPR and definitively establish the digital identity of their customers. Jumio has verified more than 200 million identities issued by over 200 countries from real time web and mobile transactions. Jumio’s solutions are used by leading companies in financial services, sharing economy, cryptocurrency, retail, travel and online gaming. For more information visit www.jumio.com.

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  • Title: 10 Tips to Dramatically Reduce Friction During Account Onboarding
  • Live at: Feb 25 2020 2:00 pm
  • Presented by: Dean Nicolls, VP of Global Marketing, Jumio
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