Digitalize your Business Without Compromising the Customer Experience

Presented by

Johan Fantenberg - ForgeRock, Frederic Ho - Jumio, Ajay Biyani (Moderator)

About this talk

Please join Forgerock and Jumio for our upcoming fireside chat entitled Digitalize your Business without Compromising Customer Experience, where we will discuss how organizations are being forced to digitize their business model to build a consumer-first digital framework to drive customer acquisition and retention - or risk disappearing! Convenience, security, and compliance for user journeys are critical to further accelerate digital transformation. Digital ecosystems need to be able to capture the minds of your customers at speed, scale, frictionless without compromising the customer experience. Some of the topics the panel we will discuss include: - Core principles for designing a solid digital foundation for customer retention and acquisition - Digital on-boarding core strategies and principles - Data protection benchmarking and best practices - Balancing processes vs delighting customers - Digital on-boarding use cases

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Jumio’s mission is to make the internet a safer place by protecting the ecosystems of businesses through a unified, end-to-end identity verification, eKYC and AML platform. The Jumio KYX Platform offers a range of identity proofing and AML services to accurately establish, maintain and reassert trust from account opening to ongoing transaction monitoring. Leveraging advanced technology including AI, biometrics, machine learning, liveness detection and automation, Jumio helps organizations fight fraud and financial crime, onboard good customers faster and meet regulatory compliance including KYC, AML and GDPR. Jumio has verified more than 400 million identities issued by over 200 countries and territories from real-time web and mobile transactions. Jumio’s solutions are used by leading companies in the financial services, sharing economy, digital currency, retail, travel and online gaming sectors. Based in Palo Alto, Jumio operates globally with offices in North America, Latin America, Europe and Asia Pacific and has been the recipient of numerous awards for innovation. For more information, please visit