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How to Implement eKYC & Keep Online Customers Safe

The recent shift towards digitisation has pushed businesses to review their KYC processes, and implement new strategies to protect their customers online.

In this podcast, Robert Evans from Fintrail and Claire Galbois-Alcaix at Jumio will discuss:

- The impact of digitisation on businesses and their customers
- The latest risks and compliance challenges
- How to implement a successful eKYC
- Tech innovations that help organisations keep their customers engaged
- Changes to the regulatory landscape and the future of eKYC

As people spend more time online, they leave a digital trail of information that can be used against them if put in the wrong hands. The convergence of online and offline has opened up entire new pathways for fraudsters, money launderers, and identity thieves to assume another person’s identity.

KYC (Know Your Customer) refers to the process of verifying the identity of your customers, either before or during the time when they start doing business with your organisation. With eKYC, businesses are able to perform identity verification and due diligence electronically, but must ensure they have the correct end-to-end identity verification strategies in place.

Rob and Claire will share tips and best practices organisations can follow to simplify their eKYC.
Recorded Jun 2 2020 32 mins
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Presented by
Robert Evans - Fintrail & Claire Galbois-Alcaix - Jumio
Presentation preview: How to Implement eKYC  & Keep Online Customers Safe

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  • Know Your Digital Customers in the Data Breach Era Recorded: Jun 4 2020 20 mins
    Frederic Ho, VP, APAC
    As more and more businesses evolve to support a complete digital experience, a very basic question must be asked: How can I truly trust I know my customer?

    In the world of data breaches and identity theft, the old ways of identity proofing and authentication do not deliver a high level of confidence or assurance that the digital user is who they claim to be. New biometric-based technologies and approaches are needed to more definitively establish a customer's digital identity and detect bad actors more accurately.

    During this informative 20-minute session, Frederic Ho, Jumio's VP of APAC explores how biometric-based identity verification and authentication can streamline the onboaridng experience, better detect online fraud, and meet string KYC and AML regulatory requirements.
  • How to Implement eKYC & Keep Online Customers Safe Recorded: Jun 2 2020 32 mins
    Robert Evans - Fintrail & Claire Galbois-Alcaix - Jumio
    The recent shift towards digitisation has pushed businesses to review their KYC processes, and implement new strategies to protect their customers online.

    In this podcast, Robert Evans from Fintrail and Claire Galbois-Alcaix at Jumio will discuss:

    - The impact of digitisation on businesses and their customers
    - The latest risks and compliance challenges
    - How to implement a successful eKYC
    - Tech innovations that help organisations keep their customers engaged
    - Changes to the regulatory landscape and the future of eKYC

    As people spend more time online, they leave a digital trail of information that can be used against them if put in the wrong hands. The convergence of online and offline has opened up entire new pathways for fraudsters, money launderers, and identity thieves to assume another person’s identity.

    KYC (Know Your Customer) refers to the process of verifying the identity of your customers, either before or during the time when they start doing business with your organisation. With eKYC, businesses are able to perform identity verification and due diligence electronically, but must ensure they have the correct end-to-end identity verification strategies in place.

    Rob and Claire will share tips and best practices organisations can follow to simplify their eKYC.
  • 10 Best Practices for Modern Identity Proofing Recorded: May 27 2020 18 mins
    Philipp Pointner, Chief Product Officer, Jumio
    Now more than ever, it is important to establish trust remotely. Traditional methods of identity verification (aka identity proofing) such as knowledge-based verification, credit-bureau pings and database solutions are no longer all that reliable for establishing a high level of identity assurance thanks to large data breaches and cybercriminals. Online identity verification using a government issued ID and a corroborating selfie delivers a more reliable and intuitive user experience.

    In this webinar, you'll learn:
    * What's fueling the growth of online fraud
    * eKYC options and their level of identity assurance
    * 10 best practices for fighting fraud and reducing abandonment rates
  • Como Reduzir a Fraude e Facilitar o Processo de Onboarding Digital Recorded: May 27 2020 24 mins
    Arnaldo Thomaz Neto, Brazil Country Manager
    Nos dias de hoje, tornar a vida do seu cliente mais fácil, ágil e segura, é fundamental na captura e manutenção destes clientes. Torna-se imprescindível que o processo de onboarding digital seja descomplicado, e ao mesmo tempo extremamente seguro e eficaz no combate a fraude. Nós da Jumio asseguramos isso aos nossos clientes.
  • How Fintechs Can Balance Onboarding and Security Amidst COVID-19 Recorded: May 27 2020 44 mins
    Claudia Bate, FleishmanHillard Fishburn | Philipp Pointner, Jumio
    COVID-19 is testing fintech. With the accelerated adoption of digital technologies, the resulting user growth challenges platforms and increases the chances of vulnerabilities in the systems, which has an effect on customer security. What can fintechs do to ensure client onboarding is swift yet safe and effective?
    This webinar will discuss:
    - the measures fintechs can put in place to ensure their systems are effective and customer privacy is not sacrificed.
    - How to balance onboarding and risk monitoring.
    - Advances in AI and Machine learning that underpin identity verification
  • Digitalize your Business Without Compromising the Customer Experience Recorded: May 21 2020 60 mins
    Johan Fantenberg - ForgeRock, Frederic Ho - Jumio, Ajay Biyani (Moderator)
    Please join Forgerock and Jumio for our upcoming fireside chat entitled Digitalize your Business without Compromising Customer Experience, where we will discuss how organizations are being forced to digitize their business model to build a consumer-first digital framework to drive customer acquisition and retention - or risk disappearing!

    Convenience, security, and compliance for user journeys are critical to further accelerate digital transformation. Digital ecosystems need to be able to capture the minds of your customers at speed, scale, frictionless without compromising the customer experience.

    Some of the topics the panel we will discuss include:

    - Core principles for designing a solid digital foundation for customer retention and acquisition
    - Digital on-boarding core strategies and principles
    - Data protection benchmarking and best practices
    - Balancing processes vs delighting customers
    - Digital on-boarding use cases
  • COVID-19 Anti Financial Crime Best Practices: How to Secure Online Bank Users Recorded: May 5 2020 30 mins
    Rebecca Marriott & Matthew Tataryn, Tide - Gemma Rogers, Fintrail - Sam Duggan, Jumio
    Join Tide, Fintrail and Jumio to discover :
    - The latest anti financial crime best practices
    - The financial crime impact the Covid-19 crisis has had on Financial services providers
    - The main financial crime threat factors that businesses are having to adjust to
    - How the FCA latest recommendations can help businesses in the short term
  • Cybersécurité - 8 Risques qui menacent les Banques et Fintechs Recorded: Apr 30 2020 34 mins
    Frederic Ly & Guillaume Rodenas - Jumio
    Les institutions financières sont souvent ciblées par les acteurs de la cybercriminalité en France comme ailleurs.

    Banques et Fintechs doivent faire face à un éventail de menaces grandissant. Malheureusement, leur sécurité informatique est parfois perçue comme inefficace - en particulier dans les petites banques et les coopératives de crédit.

    Pire encore, les cybercriminels adoptent de nouvelles technologies, renforcent leur coordination et deviennent plus sophistiqués. Ils compromettent les informations personnelles identifiables des employés et des clients (PII) à des fins criminelles. Grâce à ses vols de données à grande échelle, ils exploitent le dark web pour usurper les comptes clients.
    Dans ce webinaire,

    Frederic Ly et Guillaume Rodenas vont explorer 8 risques qui menacent la cybersécurité des Banques et Fintechs, et les solutions à adopter afin de protéger leurs actifs, les données de leurs clients et leur réputation.
  • Streamlining AML and the User Experience - 7 Tips for Canadian Banks & Fintechs Recorded: Apr 23 2020 26 mins
    Chris Davidson, Regional Sales Manager, Canada
    The Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) passed as an amendment to Canada’s criminal finance framework last June, the sweeping powers are “expected” to produce an “enhanced AML/ATF Regime in Canada, FINTRAC is the Canadian counterpart to the Financial Crimes Enforcement Network (FinCEN) in the U.S.

    In this special webinar we will review the new AML requirements and how online identity verification can now leverage government-issued IDs and selfies to remotely onboard new customers. Emerging solutions are helping Canadian banks integrate online identity proofing and AML screening (e.g., sanctions, watchlists, PEPs, and adverse media) within a single workflow.

    Hope you can make it.
  • How AI and Machine Learning are Improving Face Matching for Identity Proofing Recorded: Apr 14 2020 20 mins
    Roberto Colecchia, Sr. Product Marketing Manager, Jumio
    In this technical webinar, Roberto Colecchia walks through how selfies and ID documents are captured during the identity verification process and how AI and machine learning are leveraged to match the faces and provide higher levels of identity assurance. Finally, Roberto will explain how informed AI is helping to take face matching and identity corroboration to the next level.
  • Panel: What is next for RegTech? Recorded: Apr 10 2020 40 mins
    Panellists: Irina Velkova, Senior Manager, Financial Services Regulatory Advisory, Grant Thornton Sabine Dittrich, Head of Re
    This session will see participants challenged to predict what’s in store for the industry in the years ahead. Specifically, we’ll be focusing on the new rules expected to be enforced in 2020 and those regulations currently under consideration or consultation. The conversation will also be steered towards wider industry initiatives that involve regulatory technology, how financial services firms are preparing for the future, and what new technology is coming down the track to help.

    Panellists:
    Irina Velkova, Senior Manager, Financial Services Regulatory Advisory, Grant Thornton
    Sabine Dittrich, Head of Regulatory Intelligence, UBS Asset Management
    Gordon Harrison, EMEA Head of Sales, Jumio
    Mardi MacGregor, Senior Associate, Fox Williams
  • Tackling Data Breaches and Account Opening Fraud in one Recorded: Apr 8 2020 56 mins
    Gary Wright - Head of Research, Finextra [Moderator] Simon Winchester - Managing Director, Jumio Richard Dupree - Senior Vice
    In the ongoing challenge to protect data and fight fraud, few organisations make the connection between data breaches and account takeover fraud.

    According to Risk Based Security research, published in the 2019 MidYear QuickView Data Breach Report, the first six months of 2019 have exposed an incredible 4.1 billion records through 3,800 publicly disclosed breaches.

    Organisations are tasked and engaged with GDPR, KYC, AML and PSD2 compliance, but are not necessarily joining up the dots to be more efficient in their approach.

    Account opening fraud needs to be tackled with preventative action. And data breaches must be curbed to reduce vulnerabilities and exposures, to protect the account opening process.

    Technology is the key, and the very latest in biometric and digital identification is required. Given the paragon of communication that the mobile has come to be, an identity and verification solution on the mobile is the key to success here. And a tight, fraud-proof solution means a better onboarding experience leading to higher retention rates and more satisfied customers.

    Join this webinar to hear experts discuss:
    - The correlation between data breaches and account opening fraud
    - How to utilise the latest technology for a fool-proof identity and verification solution
    - The wider benefits of implementing a seamless and secure onboarding process

    Speakers:
    - Gary Wright - Head of Research, Finextra [Moderator]
    - Simon Winchester - Managing Director, Jumio
    - Richard Dupree - Senior Vice President, Group Operational Risk, Bank of the West
    - Daan van den Eshof - Product Manager and eBusiness, Rabobank
  • Deepfakes, Social & Impact on Elections Recorded: Mar 26 2020 61 mins
    David Morris | John Bambenek | Lance James | Dean Nicolls
    AI-generated fake videos, or deepfakes, are becoming more common, more convincing and easier to create. In the era of social, technically manipulated videos can spread like wildfire.

    This is a particularly sensitive issue in today's politically charged environment. With the 2020 U.S. presidential election on the horizon, foreign interference in elections is a real problem and social media the perfect gateway for sowing misinformation, discord and mistrust.

    Can deepfakes impact the outcome of elections? How easy are they to spot, and do you need a tool for that?

    Join this episode of the Election Hacking series to learn more about the emergence of deepfakes and what can be done to mitigate its impact on elections.
    - The current state of deepfakes
    - How deepfakes can be used in misinformation campaigns
    - Use of deepfakes in cyber crime
    - Social media and the spread of fake videos
    - How tech companies are addressing the scourge of deepfakes (Facebook, Twitter, YouTube)

    Panelists:
    - Lance James, CEO of Unit 221B
    - John Bambenek, VP for Security Research and Intelligence at ThreatSTOP
    - Dean Nicolls, VP of Global Marketing, Jumio

    Moderator: David Morris, Executive Director at Digital Risk Management Institute

    This episode is part of the Election Hacking Original series examining the threats to democratic elections, the technologies used to power and hijack elections, and what's needed to educate and empower voters before Election Day.
  • Modern Identity Verification in EMEA: Preventing Identity Fraud in 2020 Recorded: Mar 11 2020 24 mins
    Gordon Harrison, Head of Sales EMEA, Jumio
    Europe has experienced a 54% year-on-year increase of data breaches and businesses receive six cyber threats every minute. Cybercriminals are now using personal information purchased on the dark web as well as techniques like spoofing or deepfakes to commit fraud and account takeover. This is where technology can step in and prevent fraudulent activity. Sadly, most legacy fraud prevention tactics are easily spoofed.

    Watch this presentation to learn:
    - Which European countries are most at risk
    - Why data breaches affect all of us
    - How deepfakes and emerging spoofing attacks pose a real risk to companies
    - How to defend against these attacks with biometrics and liveness detection
  • 10 Tips to Dramatically Reduce Friction During Account Onboarding Recorded: Feb 25 2020 47 mins
    Dean Nicolls, VP of Global Marketing, Jumio
    Modern enterprises are losing almost 40% of applicants during digital onboarding. There's a number of reasons for this, but often it's the online identity verification part of the process where customers are lost. This is because the experience is often too time-consuming, onerous or clunky.

    In this webinar:

    - Learn 10 practical tips for improving the onboarding process
    - Receive an update on the abandonment crisis
    - Learn about our handy TCO calculator for comparing conversion rates
  • 10 Ways to Dramatically Cut Abandonment Rates During Account Onboarding Recorded: Feb 17 2020 31 mins
    Dean Nicolls, VP of Global Marketing, Jumio
    Financial institutions are losing almost 40% of applicants during digital on-boarding. There's a number of reasons for this, but often its the online identity verification part of the process where customers are lost. This is because the experience is often too time-consuming, onerous, or clunky.

    In this webcast, Dean Nicolls provides an update on the abandonment crisis and then shares 10 practical tips for improving the onboarding process. He also shares a handy TCO calculator for comparing conversion rates of different identity verification solutions.
  • 8 Cybersecurity Threats Facing Banks & Fintechs Recorded: Feb 13 2020 41 mins
    Clayton Roth, VP Sales Americas
    Financial institutions are an obvious target for cybercrime.

    Unless they double down on strong internal security against a broad range of threat vectors, they will continue to be targeted and victimized by fraud rings and nation states. Unfortunately, their IT security is perceived to be deficient — especially within smaller banks and credit unions.

    Making matters worse, cybercriminals are adopting new technologies, increasing their coordination and becoming more sophisticated. They’re compromising employees’ and customers’ personally identifiable information (PII) for use in illicit schemes elsewhere. Thanks to large-scale data breaches, they’re leveraging the dark web to take over legitimate accounts.

    In this webinar, Clayton Roth will explore 8 emerging cybersecurity threats that financial institutions need to take seriously by building the requisite safeguards to protect their assets, customer data and reputation.
  • Detecting Deepfakes & Identity Fraud with Liveness Detection Recorded: Feb 12 2020 31 mins
    Kevin Alan Tussy (CEO of Facetec) and Dean Nicolls (Marketing VP, Jumio)
    As biometrics become more widely adopted for identity verification (new account creation) and ongoing user authentication, fraudsters have started to deploy sophisticated spoofing attacks, including the use of deepfakes.

    That's why its increasingly imperative to leverage certified liveness detection to sniff out real biometric artifacts (e.g., selfies) and ensure your users are physically present. Unfortunately, without liveness detection, bad actors can bypass your verification and authentication systems to perpetrate fraud and account takeovers.
  • Risks and Opportunities of Digital Onboarding for Financial Services Recorded: Feb 11 2020 23 mins
    Frederic Ho, VP of APAC, Jumio
    Watch this interview with Jumio’s VP of APAC, Frederic Ho, who talks about the current state of identity verification in Asia as more financial organizations and businesses move to digital. From this discussion, you’ll learn about

    - The success factors in building a sustainable onboarding process and how technology can help.
    - What are the differences in the approach around digital identity verification across Asia.
    - What are some of the shortcomings of building your own KYC and identity verification solutions.
  • The Lasting Impact of Cyberattacks and Data Breaches Recorded: Dec 19 2019 14 mins
    Robert Prigge, CEO at Jumio
    Watch Jumio's CEO, Robert Prigge, on the Discover Stage at Sibos London 2019, the world's premier financial serivces event. Learn about some surprising ways in which cyberattacks and data breaches put consumers and businesses at risk. And discover how, with biometric-based authentication, companies can more reliably ensure that the user logging in is the actual account owner and not an impersonator using stolen login details from the dark web or a social engineering attack.
When Identity Matters, Trust Jumio
ID and Identity Management - KYC for Global Enterprises

When identity matters, trust Jumio. Jumio is the creator of Netverify® which enables businesses to increase customer conversions while providing a seamless customer experience and reducing fraud. By combining the three core pillars of ID Verification, Identity Verification and Document Verification, businesses now have a complete solution that allows them to establish the real-world identity of the consumer.

Leveraging advanced technology including augmented AI, biometric facial recognition, machine learning and human review, Jumio helps organizations to meet regulatory compliance including KYC, AML and GDPR and definitively establish the digital identity of their customers. Jumio has verified more than 200 million identities issued by over 200 countries from real time web and mobile transactions. Jumio’s solutions are used by leading companies in financial services, sharing economy, cryptocurrency, retail, travel and online gaming. For more information visit www.jumio.com.

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  • Title: How to Implement eKYC & Keep Online Customers Safe
  • Live at: Jun 2 2020 10:00 am
  • Presented by: Robert Evans - Fintrail & Claire Galbois-Alcaix - Jumio
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