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How to Implement eKYC & Keep Online Customers Safe

The recent shift towards digitisation has pushed businesses to review their KYC processes, and implement new strategies to protect their customers online.

In this podcast, Robert Evans from Fintrail and Claire Galbois-Alcaix at Jumio will discuss:

- The impact of digitisation on businesses and their customers
- The latest risks and compliance challenges
- How to implement a successful eKYC
- Tech innovations that help organisations keep their customers engaged
- Changes to the regulatory landscape and the future of eKYC

As people spend more time online, they leave a digital trail of information that can be used against them if put in the wrong hands. The convergence of online and offline has opened up entire new pathways for fraudsters, money launderers, and identity thieves to assume another person’s identity.

KYC (Know Your Customer) refers to the process of verifying the identity of your customers, either before or during the time when they start doing business with your organisation. With eKYC, businesses are able to perform identity verification and due diligence electronically, but must ensure they have the correct end-to-end identity verification strategies in place.

Rob and Claire will share tips and best practices organisations can follow to simplify their eKYC.
Recorded Jun 2 2020 32 mins
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Presented by
Robert Evans - Fintrail & Claire Galbois-Alcaix - Jumio
Presentation preview: How to Implement eKYC  & Keep Online Customers Safe

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  • Banking & Payments: Simplifying & Elevating The Consumer Experience Dec 9 2020 4:00 pm UTC 60 mins
    Elena Kozhemyakina, Fintech4Funds | Mikkel Koster, 1508 | Yael Barak, Checkout.com
    For legacy and challenger banks, wealth managers, insurers, and payment providers, the customer experience is a critical element in winning new customers. It matters more than trust now, and tech companies outside of the financial services sector are increasingly setting standards for good customer experiences. In fact, a good customer experience increases account registration by up to 45%. By focusing on putting the customer experience first in product development, it is possible to drive competitive growth and win in the marketplace.

    But, a good customer experience is not just limited to customer-facing brands. Both front-end and back-end technology must be considered, too. From a smooth on-boarding process, KYC/AML, and fraud prevention, understanding what makes the best experience is what can stand between success and failure for banks, wealth managers, payment providers, and others. What will it take to win?

    Professionals at banks, wealth managers, payment providers, and other fintechs will benefit from viewing this webinar as it will dive into:
    - The elements of a effective customer experience and user interface
    - Where does the user experience fit into the customer experience
    - What is at stake with a poor user experience?
    - Can the customer experience assist a customer's wealth creation?
    - What back-end processes require the most attention?

    Moderated by:
    Elena Kozhemyakina, Founder, Fintech4Funds, London Partner, Fintech Connector

    Mikkel Koster, Experience Design Director, 1508
    Yael Barak, VP Product, Checkout.com
  • Optimizing High-Volume Hiring with Efficient Identity Verification Nov 10 2020 4:30 pm UTC 43 mins
    Johnson Ha, Head of Sales & Business Development, Jumio and Gillian Slack, Customer Success Operations Manager, Fountain
    When dealing with high-volume recruiting, the task expands from not just trying to find quality candidates, but also the quantity necessary. All too often, the recruitment process drags on, resulting in low candidate retention and an even lower hiring rate. Speed and efficiency is key as this not only puts companies in the best position to attract and keep their top picks, but also saves resources and time and positively illuminates the employer brand.

    The vast majority of companies require candidates to undergo various checkpoints and documentation, such as ID verification, background checks, drug tests and more, and when not done efficiently, these steps can often take significant time. Join Jumio, the leading provider of end-to-end identity verification and authentication solutions, and Fountain, the high-volume hiring platform empowering companies with an hourly workforce to streamline and scale their recruiting operations, for a webinar on October 14 to better understand how the recruitment process should be formatted and organized, and specifically how to manage ID verification at speed and scale to maximize efficiency and optimize recruitment.

    What You’ll Learn:
    - The ideal structure and length of job applications for hourly positions
    - How to get your internal team ready for high-volume recruitment
    - Tools and techniques necessary to maximize efficiency with ID verification
    - Traditional vs. modern approaches to identity verification
    - How fraud can creep into the hiring process and the havoc it can wreak
  • How to Build a First-Class Digital Onboarding and eKYC Experience Nov 3 2020 3:00 pm UTC 46 mins
    Simon Kingston at Jumio and Nikolai Hack at Nucoro
    Technology has continued to improve at an exponential rate, enabling the creation of better, faster and cheaper financial services propositions.

    For banks and financial institutions, this provides an opportunity to offer new revenue streams that engage and support customers in reaching their financial goals. How can technology improve the client experience for new fintech propositions and what specialist services are required to reduce friction for both the bank and the customer during the KYC process?

    In this panel discussion Nucoro and Jumio will discuss the impact of technology on the UX and customer engagement and review the latest eKYC tech innovations.
  • Building Resilience In Remote Compliance Teams Nov 2 2020 4:00 pm UTC 60 mins
    Jeff Horvath, Karnika Yashwant, Tom Selman, Joe Polizzotto & Craig Fetterman
    Compliance professionals spent 50% of their time on low-value tasks in 2019, according to Thomson Reuters. As these professionals increase the time they spend on high-value tasks, it is worth asking, "what tools make their work even more efficient?" While firms plan to increase budgets, the expenses will increase due to personal liability and education costs. Still, team numbers will not grow, despite a growing workload. How can compliance professionals get more out of their work in less time?

    Join this panel to hear about:
    - The effect the right tools can have on your organization
    - Tools & technologies streamlining regulatory compliance processes
    - Best practices for a remote compliance team

    Jeff Horvath, CEO & Co-Founder, DigiPli Inc(Moderator)
    Karnika Yashwant, Chairman & Managing Director, KEY Difference Media
    Tom Selman, Founder, Former FINRA Executive, Guidance for Broker-Dealer and Investment Advisers, Scopus Financial Group
    Joseph Polizzotto, Senior Vice President, Strategy & Client Services, QuisLex, Inc.
    Craig Fetterman, Head of Solutions Consulting, Jumio
  • 6 Ways Online Identity Verification Can Help Telcos Onboard More Customers Recorded: Oct 7 2020 17 mins
    Roberto Colecchia, Sr. Product Marketing Manager, Jumio
    In this webinar, Roberto Colecchia, Jumio's Sr. Product Marketing Manager, walks through how online identity verification can help telcos, mobile network operators and wireless service providers onboard more customers, users and consumers.

    We will explore 6 global trends that are pushing telcos to move their customers from the in-person experience to the online experience. The number of telco retail stores is shrinking, regulations are changing and new opportunities are arising from new 4G gadgets and new consumer usage models.

    Discover how remote onboarding can expand your footprint, cost effectively and securely, while reducing SIM swap fraud.
  • Forças, Desafios, tendências do mercado com o Open Banking Recorded: Oct 1 2020 54 mins
    Arnaldo Thomaz Neto, Brazil Country Manager
    O ecossistema fintech do Brasil está ganhando grande crescimento e maturidade e com a introdução de iniciativas regulatórias de banco aberto os bancos precisam reconsiderar suas estratégias de distribuição de produtos para aproveitar ao máximo as novas oportunidades de criação de valor decorrentes de parcerias estratégicas com as Fintechs.

    Os bancos com visão de futuro devem adotar o Open Banking, gerenciar com eficiência os laboratórios Fintech e Startup e modernizar o modelo de negócios.

    Este fórum fornecerá uma oportunidade única de interagir com profissionais do setor, examinar as melhores práticas na adoção de APIs abertas bem como prevalecer isto na era do Open Banking.

    O Fórum Virtual Brasileiro de Open Banking & Instant Payments permitirá que você enfrente os principais desafios e oportunidades nas áreas de Open Banking, Transformação Digital e Instant Payments na região, tudo no conforto do seu escritório em casa.

    Haverão 15 sessões; incluindo palestras, estudos de caso e painéis de discussão, baixe toneladas de ativos e literatura em sua bolsa digital, faça perguntas em tempo real, mantenha vínculos de rede no lounge virtual e testemunhe soluções inovadoras no salão de exposição virtual.
  • Digitisation Strategies to meet KYC & AML Compliance Recorded: Sep 9 2020 46 mins
    Nia Sakyiama, Jumio; Adam Bullion, InfoTrack; Geraldine Maringo & Benhamin Tallick, Nationwide
    Today's KYC landscape and how banks are leading the way with digitisation and customer experience.

    This session with InfoTrack, Nationwide and Jumio will discuss how to:
    - Prepare against current challenges organisations face regarding KYC and 5th AML Directive
    - Get ready for the upcoming 6th AML Directive
    - Address technology concerns common to traditional KYC processes and how Banks have addressed these challenges
    - Deploy a successful eKYC strategy
  • Digital Transformation Pioneers: Taking the Journey Online Recorded: Sep 9 2020 48 mins
    Nicholas P. Vitalari, Strategist - Quantum Materials, Rick Triola, CEO - NotaryCam, Samantha Larson, Jumio
    Digital Transformation has been an ongoing strategic venture for a number of traditional industries like Banking and Financial Services, as well as new emerging markets such as Shared Services including Mobility, Accommodation. But with huge parts of the world in complete lockdown for a large part of 2020, other industries and services who previously did not necessarily need a digital transformation strategy have had to rethink their online approach.

    In this webinar you’ll learn:
    - How have these industries and services began their digital transformation journey in the era of COVID-19
    - How the pandemic has accelerated the need and importance of ensuring a user is who they say they are when signing up for a product or service
    - What does the future look like for these markets post COVID
  • 5 Technologies that will change the face of Banking and FSI this decade Recorded: Sep 9 2020 44 mins
    Ricky Lee, CEO - Sync Money; Matthew Tataryn, Head of Financial Crime - Tide; Gordon Harrison, Head of Sales - Jumio
    A discussion between Tide, Sync Money and Jumio on emerging technologies on the horizon. The proliferation of technology has continued to accelerate. New solutions can go from bleeding edge innovation through testing and adoption in mere months. But, as we stand at the beginning of another decade, what technologies are yet to appear? What technologies will fizzle out and which technologies are yet to reach their full potential? Sync Money, Tide and Jumio discuss the technologies on the horizon and how traditional banks, challenger banks and disruptor companies are utilising the tools.

    Featuring Ricky Lee, CEO/Founder at Sync Money; Matthew Tataryn, Head of Financial Crime at Tide and Gordon Harrison, Head of Sales EMEA at Jumio Corporation.
  • Data Centric to Document-Centric Approaches to Identity Proofing Recorded: Sep 9 2020 36 mins
    Philipp Pointner, CPO - Jumio; Lisa Lechner, CCO - Mercari Inc, Lana Schwartzman, CCO - Paxful, Dean Nicolls, Jumio
    In the world of identity proofing, there are data-centric approaches and there are ID-centric approaches. Data-centric approaches rely on static data (e.g., a person’s self-reported name, address and Social Security number) and this information is corroborated against a third-party database to “verify” a person’s real-world identity. Unfortunately, these methods are no longer reliable thanks to recent data breaches, the dark web and social engineering where fraudsters can access PII data and impersonate legitimate consumers.

    Document-centric approaches, on the other hand, rely on consumers remotely submitting pictures of government-issued ID documents, such as a passport or driver's license, along with a corroborating selfie, to verify their digital identity. But, it really does not need to be an either/or scenario. In this panel discussion, you’ll learn:
    - The pros and cons of data-centric identity proofing methods
    - The pros and cons of document-centric approaches
    - How to combine these approaches to save money and increase identity assurance
    - How a real-world customer took a hybrid approach to identity proofing
  • Remote Onboarding: How Banks are Evolving and Changing the Game Recorded: Sep 9 2020 48 mins
    Dean Nicolls - Jumio; Robert Evans, Founder/CEO - FINTRAIL; Neil O'Brien, former SVP Director Digital Banking Santander
    It’s pretty clear that COVID-19 caught most banks and financial institutions flat-footed. Over the last several months, Financial Institutions have been scrambling to digitize their operations. In fact, some are probably moving too fast in their haste and making mistakes that could cost their institutions down the road. Others are still overly reliant on branch offices and require consumers to visit a branch to finish transactions that were initiated online. Now’s the time to go fully digital, but to do so prudently.

    In this moderated discussion, you’ll learn:
    - The challenges of going 100% digital
    - How customer onboarding, both in-branch and online, are changing in the COVID-19 era
    - 5 best practices to streamline and automate KYC/AML compliance
    - How financial crime is evolving as more and more banks go digital
    - Proven methods to protect new and existing banking accounts
  • eKYC & Digital Identity: What’s in it for financial services businesses in APAC Recorded: Sep 9 2020 57 mins
    Frederic Ho, Jumio; Keira Kwek, Head of FCC and DPO – Wirex; Michael P Magbanua, VP Head of Ops - UnionBank of Philippines
    Online customer acquisition is critical for financial institutions and fintech companies of any age and size to thrive in this competitive digital economy. Today, consumers are expecting frictionless and faster access to digital transactions while also demanding security and data privacy. Join our panel of experts to learn more about:
    - The myths and misconceptions about eKYC
    - Key strategies and best practices in designing a more localised and customer-centric digital onboarding journey
    - How organizations can effectively balance security, user experience and compliance with regulatory requirements

    Todd Schweitzer, CEO and Founder, Brankas

    - Frederic Ho, VP of APAC, Jumio
    - Keira Kwek, Head of FCC and DPO (APAC), Wirex
    - Michael P. Magbanua, First VP, Group Head of Operations and Shared Services, UnionBank of the Philippines"
  • Selfies & Security: How Fintech Companies Use Your Face To Protect Your Wallet. Recorded: Sep 2 2020 63 mins
    Reinhard Hochrieser, Jumio | Sujata Dasgupta, Tata Consultancy Services | Rachel McLaughlin
    You can pay for groceries and get money out of an ATM with your face. As fintech is enabling a more customer-friendly experience on mobile devices, security hangs in the balance. It is easy to make a transaction, but what are the real steps involved? This webinar will showcase the complex technology and will help financial services companies understand the work that goes on behind the scenes to make some simple and easy processes actually happen.

    Join this panel to learn about:
    - Why biometrics are becoming easier to employ in identity verification
    - The challenges that fintechs face in creating a seamless user experience - even if you're wearing a face mask
    - the nuts and bolts behind complex technology that solves identity fraud

    Reinhard Hochrieser, VP, Global Product Management, Jumio
    Sujata Dasgupta, Global Practice Head – Financial Crimes Compliance, Tata Consultancy Services
    Rachel McLaughlin, FinTech/RegTech Industry Consultant
  • Which AI is Right for You? Recorded: Aug 26 2020 14 mins
    Labhesh Patel, Jumio's CTO and Chief Scientist
    In this webinar, Labhesh Patel, Jumio's CTO and Chief Scientist outlines the critical differences between artificial intelligence and augmented intelligence – and what this could mean for enterprises in action.
  • AI & Machine Learning: Streamlining Decision Making in Financial Services Recorded: Aug 26 2020 55 mins
    Dr Estelle Brack, KiraliT | Michael Robinson, Genpact | Labhesh Patel, Jumio | Clive Elleforde, Sovran
    The banking & payments industry relies heavily on data. From marketing and CRM to internal processes and regulatory compliance, working with data properly can mean the difference between success in failure. But with so much data to work with, and limited time to work to deliver value, human error can result in massive fines, and a loss of customers. AI and Machine Learning are becoming increasingly valuable in keeping financial services operating smoothly and protecting their customers. Join this panel to learn about:
    - How AI can help banks learn about & implement new regulations.
    - How to ensure regulatory filings are correct and done on time.
    - How Machine Learning can help reduce fraud and personalize marketing.
    - And more!

    Panel moderated by:
    Dr Estelle Brack, Founder & Chairman, KiraliT
    Michael Robinson, Vice President, Insurance UK & EU, Genpact
    Labhesh Patel, Chief Technology Officer and Chief Scientist, Jumio
    Clive Elleforde, Chief Revenue Officer, Sovran
  • How to Fight Online Fraud with AI Identity Verification Recorded: Aug 18 2020 46 mins
    Ricky Lee, CEO/Founder at Sync and Guillaume Rodenas, AM at Jumio
    Discover the latest strategies to combat online fraud with Sync Money and Jumio.

    In today’s digital world, verifying your customer’s real-world identity against their digital one is critical to keeping fraudsters out.

    As cybercriminals become more and more savvy, mitigating fraud risk is essential to your bottom line.

    In this webinar, Sync Money and Jumio will discuss new strategies on how to:

    - Strike the right balance between strong fraud detection and a positive user experience
    - Stop fraudulent activity during customer onboarding
    - Secure money transfer and payment transactions
  • Conheça seus Clientes Digitais na Era da Violação de Dados Recorded: Aug 5 2020 33 mins
    Arnaldo Thomaz Neto
    À medida que mais e mais empresas evoluem para oferecer suporte a uma experiência digital completa, uma pergunta muito básica deve ser feita: Como podemos confiar verdadeiramente em conhecer nossos clientes?
    No mundo das violações de dados e do roubo de identidade, as formas e métodos antigos de prova e autenticação de identidade não oferecem um alto nível de confiança ou garantia de que o usuário digital é quem ele realmente afirma ser. Novas tecnologias e abordagens baseadas em biometria são necessárias para estabelecer mais definitivamente a identidade digital de um cliente e detectar atores ruins com mais precisão.
    Durante esta sessão informativa de 20 minutos, Arnaldo Thomaz Neto, gerente nacional da Jumio no Brasil, explora como a verificação e autenticação de identidade baseada em biometria podem otimizar a experiência on-line, detectar melhor as fraudes on-line e atender a requisitos regulamentares rigorosos de KYC e AML.
  • Driving Digital Transformation in Financial Services Recorded: Jul 28 2020 62 mins
    Alex Hilton - Cloud Industry Forum | Chris Ibbitson - HPE | Gordon Harrison - Jumio | Jaime Dal Porto - Yubico
    Digital Transformation in Financial Services' time has arrived, says IBS Intelligence. According to Finextra, ‘COVID-19 is likely to spur a widespread and systematic revamping of high-impact digital journeys in the banking sector, such as customer onboarding and product origination, to deliver a truly outstanding digital experience to their customers.’

    Join episode 10 of Digital Transformation in Action where we examine this revamping and see how Digital Transformation in banking has evolved to meet new concerns and customer needs. Alex Hilton and guests will be looking at:

    - How Digital Transformation can help banks find new revenue streams, particularly in the era of Open Banking
    - How emerging technologies such as AI and machine learning can control and reduce costs
    - How - as the number of transactions and applications increase - Digital Transformation is helping banks and financial service companies embrace strong authentication, including passwordless
    - Use cases of how DX projects have lead to significantly improved customer experience

    Alex Hilton - CEO, Cloud Industry Forum

    Jaime Dal Porto - Head of Services, Yubico
    Gordon Harrison - Head of Sales, EMEA, Jumio
    Chris Ibbitson - Chief Technologist, Financial Services Industry, HPE
  • 5 Ways it Pays to Go Beyond the ID: A Case for Identity Verification Recorded: Jun 25 2020 16 mins
    Tyler Martinez and John Lazzarini (Jumio)
    ID verification – which involves scanning a user’s government-issued ID to ensure it has not been digitally manipulated – provides a strong trust anchor for online businesses. But it fails to assure that the user holding the ID is in fact who they say they are.

    In this webinar, we help build your case for going beyond ID verification to verify the identity of your users. Online identity verification involves both an ID scan and a corroborating selfie to ensure that the person holding the ID is the same person shown in the ID photo and that they are physically present during the transaction.
  • Know Your Digital Customers in the Data Breach Era Recorded: Jun 4 2020 20 mins
    Frederic Ho, VP, APAC
    As more and more businesses evolve to support a complete digital experience, a very basic question must be asked: How can I truly trust I know my customer?

    In the world of data breaches and identity theft, the old ways of identity proofing and authentication do not deliver a high level of confidence or assurance that the digital user is who they claim to be. New biometric-based technologies and approaches are needed to more definitively establish a customer's digital identity and detect bad actors more accurately.

    During this informative 20-minute session, Frederic Ho, Jumio's VP of APAC explores how biometric-based identity verification and authentication can streamline the onboaridng experience, better detect online fraud, and meet string KYC and AML regulatory requirements.
When Identity Matters, Trust Jumio
ID and Identity Management - KYC for Global Enterprises

When identity matters, trust Jumio. Jumio is the creator of Netverify® which enables businesses to increase customer conversions while providing a seamless customer experience and reducing fraud. By combining the three core pillars of ID Verification, Identity Verification and Document Verification, businesses now have a complete solution that allows them to establish the real-world identity of the consumer.

Leveraging advanced technology including augmented AI, biometric facial recognition, machine learning and human review, Jumio helps organizations to meet regulatory compliance including KYC, AML and GDPR and definitively establish the digital identity of their customers. Jumio has verified more than 200 million identities issued by over 200 countries from real time web and mobile transactions. Jumio’s solutions are used by leading companies in financial services, sharing economy, cryptocurrency, retail, travel and online gaming. For more information visit www.jumio.com.

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  • Title: How to Implement eKYC & Keep Online Customers Safe
  • Live at: Jun 2 2020 10:00 am
  • Presented by: Robert Evans - Fintrail & Claire Galbois-Alcaix - Jumio
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