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Driving Digital Transformation in Financial Services

Digital Transformation in Financial Services' time has arrived, says IBS Intelligence. According to Finextra, ‘COVID-19 is likely to spur a widespread and systematic revamping of high-impact digital journeys in the banking sector, such as customer onboarding and product origination, to deliver a truly outstanding digital experience to their customers.’

Join episode 10 of Digital Transformation in Action where we examine this revamping and see how Digital Transformation in banking has evolved to meet new concerns and customer needs. Alex Hilton and guests will be looking at:

- How Digital Transformation can help banks find new revenue streams, particularly in the era of Open Banking
- How emerging technologies such as AI and machine learning can control and reduce costs
- How - as the number of transactions and applications increase - Digital Transformation is helping banks and financial service companies embrace strong authentication, including passwordless
- Use cases of how DX projects have lead to significantly improved customer experience

Host:
Alex Hilton - CEO, Cloud Industry Forum

Panellists:
Jaime Dal Porto - Head of Services, Yubico
Gordon Harrison - Head of Sales, EMEA, Jumio
Chris Ibbitson - Chief Technologist, Financial Services Industry, HPE
Recorded Jul 28 2020 62 mins
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Presented by
Alex Hilton - Cloud Industry Forum | Chris Ibbitson - HPE | Gordon Harrison - Jumio | Jaime Dal Porto - Yubico
Presentation preview: Driving Digital Transformation in Financial Services

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  • Channel
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  • Digitisation Strategies to meet KYC & AML Compliance Sep 9 2020 8:00 pm UTC 45 mins
    Nia Sakyiama, Jumio; Adam Bullion, InfoTrack; Geraldine Maringo & Benhamin Tallick, Nationwide
    Today's KYC landscape and how banks are leading the way with digitisation and customer experience.

    This session with InfoTrack, Nationwide and Jumio will discuss how to:
    - Prepare against current challenges organisations face regarding KYC and 5th AML Directive
    - Get ready for the upcoming 6th AML Directive
    - Address technology concerns common to traditional KYC processes and how Banks have addressed these challenges
    - Deploy a successful eKYC strategy
  • Digital Transformation Pioneers in Online Education & Healthcare Sep 9 2020 6:30 pm UTC 45 mins
    TBA
    "Digital Transformation has been an ongoing strategic venture for a number of traditional industries like Banking and Financial Services, as well as new emerging markets such as Shared Services including Mobility, Accommodation. But with huge parts of the world in complete lockdown for a large part of 2020, other services and industries who previously did not necessarily need a digital transformation strategy have had to rethink their online approach.
    How have these services, like Healthcare and Higher Education, begun their digital transformation journey in the era of COVID-19. What does the future look like for these markets post COVID."
  • 5 Technologies that will change the face of Financial Services this next decade Sep 9 2020 5:00 pm UTC 45 mins
    TBA
    A discussion between Sync Money, Tide, TBC and Jumio on emerging technologies on the horizon. The proliferation of technology has continued to accelerate. New solutions can go from bleeding edge innovation through testing and adoption in mere months. But, as we stand at the beginning of another decade, what technologies are yet to appear? What technologies will fizzle out and which technologies are yet to reach their full potential? Sync Money, Tide and Jumio discuss the technologies on the horizon and why traditional banks aren’t yet done for in a world of challenger banks and disruptor companies.
  • Moving from Data Centric to ID-Centric Approaches to Identity Verification Sep 9 2020 3:00 pm UTC 60 mins
    Philipp Pointner, Chief Product Officer - Jumio; Lana Schwartzman, Chief Compliance Officer - Paxful
    Identity proofing and corroboration is complex, and doing it successfully will likely require multiple vendors and solutions. Creating a single orchestration hub for identity proofing is key for a frictionless workflow. Companies need to find ways to keep customer accounts secure without putting the customer experience at risk. Those investing in technology that keeps security invisible while simultaneously delivering a low-friction customer experience are seeing the benefits. In Gartner's Market Guide to Identity Proofing and Corroboration, two schools to identity proofing are detailed: data centric approaches and document-centric approaches.
  • Remote Onboarding: How Banks are Changing the Game Sep 9 2020 1:30 pm UTC 45 mins
    Jumio, TBA; Gemma Rogers, Fintrail
    The number of new in-branch account openings was already on a sharp decline before the COVID-19 pandemic. Now, the shift to digital onboarding is full-bore. For banks, it's not enough to simply try to clone the in-branch experience and "move it online." Instead, banks must consider how technology can optimize and expedite the process to create the type of experience consumers have come to expect from the brands they trust.
  • eKYC & Digital Identity: What’s in it for financial services businesses in APAC Sep 9 2020 12:00 pm UTC 60 mins
    Brankas, Moderator; Frederic Ho, VP of APAC, Jumio; Keira Kwek, Head of FCC and DPO - APAC - Wirex
    Digitalisation is a growing trend. This webinar will discuss:
    - The common mistakes that companies made when it comes to digitization (e.g. Cloning legacy onboarding process and moving it online, focusing on regulatory compliance vs user experience, manual ID verification, etc)
    - How businesses thrive and sustain in this increasingly competitive digital business environment (e.g. customer experience, expanding to the untapped market segments, etc)
    - The opportunities and threats of digital identity and eKYC
  • AI & Machine Learning: Streamlining Decision Making in Financial Services Aug 26 2020 3:00 pm UTC 60 mins
    Dr Estelle Brack, KiraliT | Michael Robinson, Genpact | Labhesh Patel, Jumio | Clive Elleforde, Sovran
    The banking & payments industry relies heavily on data. From marketing and CRM to internal processes and regulatory compliance, working with data properly can mean the difference between success in failure. But with so much data to work with, and limited time to work to deliver value, human error can result in massive fines, and a loss of customers. AI and Machine Learning are becoming increasingly valuable in keeping financial services operating smoothly and protecting their customers. Join this panel to learn about:
    - How AI can help banks learn about & implement new regulations.
    - How to ensure regulatory filings are correct and done on time.
    - How Machine Learning can help reduce fraud and personalize marketing.
    - And more!


    Panel moderated by:
    Dr Estelle Brack, Founder & Chairman, KiraliT
    Featuring:
    Michael Robinson, Vice President, Insurance UK & EU, Genpact
    Labhesh Patel, Chief Technology Officer and Chief Scientist, Jumio
    Clive Elleforde, Chief Revenue Officer, Sovran
  • How to Fight Online Fraud with AI Identity Verification Aug 18 2020 10:00 am UTC 46 mins
    Ricky Lee, CEO/Founder at Sync and Guillaume Rodenas, AM at Jumio
    Discover the latest strategies to combat online fraud with Sync Money and Jumio.

    In today’s digital world, verifying your customer’s real-world identity against their digital one is critical to keeping fraudsters out.

    As cybercriminals become more and more savvy, mitigating fraud risk is essential to your bottom line.

    In this webinar, Sync Money and Jumio will discuss new strategies on how to:

    - Strike the right balance between strong fraud detection and a positive user experience
    - Stop fraudulent activity during customer onboarding
    - Secure money transfer and payment transactions
  • Conheça seus Clientes Digitais na Era da Violação de Dados Recorded: Aug 5 2020 33 mins
    Arnaldo Thomaz Neto
    À medida que mais e mais empresas evoluem para oferecer suporte a uma experiência digital completa, uma pergunta muito básica deve ser feita: Como podemos confiar verdadeiramente em conhecer nossos clientes?
    No mundo das violações de dados e do roubo de identidade, as formas e métodos antigos de prova e autenticação de identidade não oferecem um alto nível de confiança ou garantia de que o usuário digital é quem ele realmente afirma ser. Novas tecnologias e abordagens baseadas em biometria são necessárias para estabelecer mais definitivamente a identidade digital de um cliente e detectar atores ruins com mais precisão.
    Durante esta sessão informativa de 20 minutos, Arnaldo Thomaz Neto, gerente nacional da Jumio no Brasil, explora como a verificação e autenticação de identidade baseada em biometria podem otimizar a experiência on-line, detectar melhor as fraudes on-line e atender a requisitos regulamentares rigorosos de KYC e AML.
  • Driving Digital Transformation in Financial Services Recorded: Jul 28 2020 62 mins
    Alex Hilton - Cloud Industry Forum | Chris Ibbitson - HPE | Gordon Harrison - Jumio | Jaime Dal Porto - Yubico
    Digital Transformation in Financial Services' time has arrived, says IBS Intelligence. According to Finextra, ‘COVID-19 is likely to spur a widespread and systematic revamping of high-impact digital journeys in the banking sector, such as customer onboarding and product origination, to deliver a truly outstanding digital experience to their customers.’

    Join episode 10 of Digital Transformation in Action where we examine this revamping and see how Digital Transformation in banking has evolved to meet new concerns and customer needs. Alex Hilton and guests will be looking at:

    - How Digital Transformation can help banks find new revenue streams, particularly in the era of Open Banking
    - How emerging technologies such as AI and machine learning can control and reduce costs
    - How - as the number of transactions and applications increase - Digital Transformation is helping banks and financial service companies embrace strong authentication, including passwordless
    - Use cases of how DX projects have lead to significantly improved customer experience

    Host:
    Alex Hilton - CEO, Cloud Industry Forum

    Panellists:
    Jaime Dal Porto - Head of Services, Yubico
    Gordon Harrison - Head of Sales, EMEA, Jumio
    Chris Ibbitson - Chief Technologist, Financial Services Industry, HPE
  • 5 Ways it Pays to Go Beyond the ID: A Case for Identity Verification Recorded: Jun 25 2020 16 mins
    Tyler Martinez and John Lazzarini (Jumio)
    ID verification – which involves scanning a user’s government-issued ID to ensure it has not been digitally manipulated – provides a strong trust anchor for online businesses. But it fails to assure that the user holding the ID is in fact who they say they are.

    In this webinar, we help build your case for going beyond ID verification to verify the identity of your users. Online identity verification involves both an ID scan and a corroborating selfie to ensure that the person holding the ID is the same person shown in the ID photo and that they are physically present during the transaction.
  • Know Your Digital Customers in the Data Breach Era Recorded: Jun 4 2020 20 mins
    Frederic Ho, VP, APAC
    As more and more businesses evolve to support a complete digital experience, a very basic question must be asked: How can I truly trust I know my customer?

    In the world of data breaches and identity theft, the old ways of identity proofing and authentication do not deliver a high level of confidence or assurance that the digital user is who they claim to be. New biometric-based technologies and approaches are needed to more definitively establish a customer's digital identity and detect bad actors more accurately.

    During this informative 20-minute session, Frederic Ho, Jumio's VP of APAC explores how biometric-based identity verification and authentication can streamline the onboaridng experience, better detect online fraud, and meet string KYC and AML regulatory requirements.
  • How to Implement eKYC & Keep Online Customers Safe Recorded: Jun 2 2020 32 mins
    Robert Evans - Fintrail & Claire Galbois-Alcaix - Jumio
    The recent shift towards digitisation has pushed businesses to review their KYC processes, and implement new strategies to protect their customers online.

    In this podcast, Robert Evans from Fintrail and Claire Galbois-Alcaix at Jumio will discuss:

    - The impact of digitisation on businesses and their customers
    - The latest risks and compliance challenges
    - How to implement a successful eKYC
    - Tech innovations that help organisations keep their customers engaged
    - Changes to the regulatory landscape and the future of eKYC

    As people spend more time online, they leave a digital trail of information that can be used against them if put in the wrong hands. The convergence of online and offline has opened up entire new pathways for fraudsters, money launderers, and identity thieves to assume another person’s identity.

    KYC (Know Your Customer) refers to the process of verifying the identity of your customers, either before or during the time when they start doing business with your organisation. With eKYC, businesses are able to perform identity verification and due diligence electronically, but must ensure they have the correct end-to-end identity verification strategies in place.

    Rob and Claire will share tips and best practices organisations can follow to simplify their eKYC.
  • 10 Best Practices for Modern Identity Proofing Recorded: May 27 2020 18 mins
    Philipp Pointner, Chief Product Officer, Jumio
    Now more than ever, it is important to establish trust remotely. Traditional methods of identity verification (aka identity proofing) such as knowledge-based verification, credit-bureau pings and database solutions are no longer all that reliable for establishing a high level of identity assurance thanks to large data breaches and cybercriminals. Online identity verification using a government issued ID and a corroborating selfie delivers a more reliable and intuitive user experience.

    In this webinar, you'll learn:
    * What's fueling the growth of online fraud
    * eKYC options and their level of identity assurance
    * 10 best practices for fighting fraud and reducing abandonment rates
  • Como Reduzir a Fraude e Facilitar o Processo de Onboarding Digital Recorded: May 27 2020 24 mins
    Arnaldo Thomaz Neto, Brazil Country Manager
    Nos dias de hoje, tornar a vida do seu cliente mais fácil, ágil e segura, é fundamental na captura e manutenção destes clientes. Torna-se imprescindível que o processo de onboarding digital seja descomplicado, e ao mesmo tempo extremamente seguro e eficaz no combate a fraude. Nós da Jumio asseguramos isso aos nossos clientes.
  • How Fintechs Can Balance Onboarding and Security Amidst COVID-19 Recorded: May 27 2020 44 mins
    Claudia Bate, FleishmanHillard Fishburn | Philipp Pointner, Jumio
    COVID-19 is testing fintech. With the accelerated adoption of digital technologies, the resulting user growth challenges platforms and increases the chances of vulnerabilities in the systems, which has an effect on customer security. What can fintechs do to ensure client onboarding is swift yet safe and effective?
    This webinar will discuss:
    - the measures fintechs can put in place to ensure their systems are effective and customer privacy is not sacrificed.
    - How to balance onboarding and risk monitoring.
    - Advances in AI and Machine learning that underpin identity verification
  • Digitalize your Business Without Compromising the Customer Experience Recorded: May 21 2020 60 mins
    Johan Fantenberg - ForgeRock, Frederic Ho - Jumio, Ajay Biyani (Moderator)
    Please join Forgerock and Jumio for our upcoming fireside chat entitled Digitalize your Business without Compromising Customer Experience, where we will discuss how organizations are being forced to digitize their business model to build a consumer-first digital framework to drive customer acquisition and retention - or risk disappearing!

    Convenience, security, and compliance for user journeys are critical to further accelerate digital transformation. Digital ecosystems need to be able to capture the minds of your customers at speed, scale, frictionless without compromising the customer experience.

    Some of the topics the panel we will discuss include:

    - Core principles for designing a solid digital foundation for customer retention and acquisition
    - Digital on-boarding core strategies and principles
    - Data protection benchmarking and best practices
    - Balancing processes vs delighting customers
    - Digital on-boarding use cases
  • COVID-19 Anti Financial Crime Best Practices: How to Secure Online Bank Users Recorded: May 5 2020 30 mins
    Rebecca Marriott & Matthew Tataryn, Tide - Gemma Rogers, Fintrail - Sam Duggan, Jumio
    Join Tide, Fintrail and Jumio to discover :
    - The latest anti financial crime best practices
    - The financial crime impact the Covid-19 crisis has had on Financial services providers
    - The main financial crime threat factors that businesses are having to adjust to
    - How the FCA latest recommendations can help businesses in the short term
  • Cybersécurité - 8 Risques qui menacent les Banques et Fintechs Recorded: Apr 30 2020 34 mins
    Frederic Ly & Guillaume Rodenas - Jumio
    Les institutions financières sont souvent ciblées par les acteurs de la cybercriminalité en France comme ailleurs.

    Banques et Fintechs doivent faire face à un éventail de menaces grandissant. Malheureusement, leur sécurité informatique est parfois perçue comme inefficace - en particulier dans les petites banques et les coopératives de crédit.

    Pire encore, les cybercriminels adoptent de nouvelles technologies, renforcent leur coordination et deviennent plus sophistiqués. Ils compromettent les informations personnelles identifiables des employés et des clients (PII) à des fins criminelles. Grâce à ses vols de données à grande échelle, ils exploitent le dark web pour usurper les comptes clients.
    Dans ce webinaire,

    Frederic Ly et Guillaume Rodenas vont explorer 8 risques qui menacent la cybersécurité des Banques et Fintechs, et les solutions à adopter afin de protéger leurs actifs, les données de leurs clients et leur réputation.
  • Streamlining AML and the User Experience - 7 Tips for Canadian Banks & Fintechs Recorded: Apr 23 2020 26 mins
    Chris Davidson, Regional Sales Manager, Canada
    The Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) passed as an amendment to Canada’s criminal finance framework last June, the sweeping powers are “expected” to produce an “enhanced AML/ATF Regime in Canada, FINTRAC is the Canadian counterpart to the Financial Crimes Enforcement Network (FinCEN) in the U.S.

    In this special webinar we will review the new AML requirements and how online identity verification can now leverage government-issued IDs and selfies to remotely onboard new customers. Emerging solutions are helping Canadian banks integrate online identity proofing and AML screening (e.g., sanctions, watchlists, PEPs, and adverse media) within a single workflow.

    Hope you can make it.
When Identity Matters, Trust Jumio
ID and Identity Management - KYC for Global Enterprises

When identity matters, trust Jumio. Jumio is the creator of Netverify® which enables businesses to increase customer conversions while providing a seamless customer experience and reducing fraud. By combining the three core pillars of ID Verification, Identity Verification and Document Verification, businesses now have a complete solution that allows them to establish the real-world identity of the consumer.

Leveraging advanced technology including augmented AI, biometric facial recognition, machine learning and human review, Jumio helps organizations to meet regulatory compliance including KYC, AML and GDPR and definitively establish the digital identity of their customers. Jumio has verified more than 200 million identities issued by over 200 countries from real time web and mobile transactions. Jumio’s solutions are used by leading companies in financial services, sharing economy, cryptocurrency, retail, travel and online gaming. For more information visit www.jumio.com.

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  • Title: Driving Digital Transformation in Financial Services
  • Live at: Jul 28 2020 3:00 pm
  • Presented by: Alex Hilton - Cloud Industry Forum | Chris Ibbitson - HPE | Gordon Harrison - Jumio | Jaime Dal Porto - Yubico
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