Banking & Payments: Simplifying & Elevating The Consumer Experience

Logo
Presented by

Elena Kozhemyakina, Fintech4Funds | Mikkel Koster, 1508 | Yael Barak, Checkout.com | Chris Norman, Jumio

About this talk

For legacy and challenger banks, wealth managers, insurers, and payment providers, the customer experience is a critical element in winning new customers. It matters more than trust now, and tech companies outside of the financial services sector are increasingly setting standards for good customer experiences. In fact, a good customer experience increases account registration by up to 45%. By focusing on putting the customer experience first in product development, it is possible to drive competitive growth and win in the marketplace. But, a good customer experience is not just limited to customer-facing brands. Both front-end and back-end technology must be considered, too. From a smooth on-boarding process, KYC/AML, and fraud prevention, understanding what makes the best experience is what can stand between success and failure for banks, wealth managers, payment providers, and others. What will it take to win? Professionals at banks, wealth managers, payment providers, and other fintechs will benefit from viewing this webinar as it will dive into: - The elements of a effective customer experience and user interface - Where does the user experience fit into the customer experience - What is at stake with a poor user experience? - Can the customer experience assist a customer's wealth creation? - What back-end processes require the most attention? Moderated by: Elena Kozhemyakina, Founder, Fintech4Funds, London Partner, Fintech Connector Panelists: Mikkel Koster, Experience Design Director, 1508 Yael Barak, VP Product, Checkout.com Chris Norman, Sr. Account Manager, Jumio
Related topics:

More from this channel

Upcoming talks (7)
On-demand talks (75)
Subscribers (20674)
Jumio helps organizations to know and trust their customers online. From account opening to ongoing monitoring, the Jumio Platform provides advanced risk signals, identity proofing and compliance solutions that help you accurately establish, maintain and reassert trust. Leveraging advanced technology including automation, biometrics, AI/machine learning, liveness detection and no-code orchestration with hundreds of data sources, Jumio helps organizations fight fraud and financial crime, onboard good customers faster and meet regulatory compliance including KYC and AML. Jumio has processed more than 1 billion transactions spanning over 200 countries and territories from real-time web and mobile transactions. Based in Sunnyvale, Jumio operates globally with offices in North America, Latin America, Europe, Asia Pacific and the Middle East and has been the recipient of numerous awards for innovation. Jumio is backed by Centana Growth Partners, Great Hill Partners and Millennium Technology Value Partners. For more information, please visit jumio.com.