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Banking & Payments: Simplifying & Elevating The Consumer Experience

For legacy and challenger banks, wealth managers, insurers, and payment providers, the customer experience is a critical element in winning new customers. It matters more than trust now, and tech companies outside of the financial services sector are increasingly setting standards for good customer experiences. In fact, a good customer experience increases account registration by up to 45%. By focusing on putting the customer experience first in product development, it is possible to drive competitive growth and win in the marketplace.

But, a good customer experience is not just limited to customer-facing brands. Both front-end and back-end technology must be considered, too. From a smooth on-boarding process, KYC/AML, and fraud prevention, understanding what makes the best experience is what can stand between success and failure for banks, wealth managers, payment providers, and others. What will it take to win?

Professionals at banks, wealth managers, payment providers, and other fintechs will benefit from viewing this webinar as it will dive into:
- The elements of a effective customer experience and user interface
- Where does the user experience fit into the customer experience
- What is at stake with a poor user experience?
- Can the customer experience assist a customer's wealth creation?
- What back-end processes require the most attention?


Moderated by:
Elena Kozhemyakina, Founder, Fintech4Funds, London Partner, Fintech Connector

Panelists:
Mikkel Koster, Experience Design Director, 1508
Yael Barak, VP Product, Checkout.com
Chris Norman, Sr. Account Manager, Jumio
Recorded Dec 9 2020 62 mins
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Presented by
Elena Kozhemyakina, Fintech4Funds | Mikkel Koster, 1508 | Yael Barak, Checkout.com | Chris Norman, Jumio
Presentation preview: Banking & Payments: Simplifying & Elevating The Consumer Experience

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  • Compliance Week Panel: AML Regulatory Technology Updates and Best Practices May 25 2021 3:00 pm UTC 53 mins
    Craig Fetterman, Jumio; Julie DiMauro, Compliance Week; Debra Geister, Section 2 Financial Intelligence Solutions
    Creating an approach to managing risk that uses data and regulatory technology as a critical ingredient, knowing which technology best suits the business, and making the case to upper management.

    Topics Discussed:
    - Build vs. Buy: The first decision to make
    - Differences in the needs of fintechs/marketplaces vs. traditional banks - e.g. data, multi-sided transactions, unique scenarios, streamlined UI's
    - Integrating transaction monitoring with KYC and Identity proofing
  • ACFCS Discussion: The Dawn of End-to-End AML Compliance May 19 2021 3:00 pm UTC 62 mins
    Micah Willbrand, VP, Product AML, Jumio
    AML fines are rising each year as financial institutions continue to make the same compliance mistakes. Often, organizations must cobble together multiple point solutions, leaving unseen gaps in their compliance process.

    Watch the replay of this webinar to watch us discuss how end-to-end AML compliance solutions are changing this reality and simplifying both the fight against financial crime and the struggle to achieve AML compliance. Gain insight into a more holistic approach to be able to manage compliance throughout the entire customer journey from onboarding to ongoing customer due diligence, transaction monitoring, case management and automated SAR reporting.

    What you’ll learn:
    - The key components of an end-to-end AML compliance solution
    - How to fight financial crime while avoiding costly compliance mistakes
    - How to put your organization on the right path
  • Online Fraud Patterns and Anti-Fraud Best Practices: Asia Pacific Recorded: Apr 27 2021 56 mins
    Frederic Ho - VP of Sales APAC, Jumio; Dean Nicolls - VP of Global Marketing, Jumio
    Each year, Jumio analyzes tens of millions of transactions from across the globe to understand online fraud rates for new account openings.

    In this 40-minute session, we share and discuss the key findings about APAC online fraud patterns & anti-fraud best practices.

    What You'll Learn:
    - How businesses can tackle the rise of new account fraud.
    - APAC fraud trends by countries, industries, types of photo IDs and integration channels.
    - Recommended industry approaches to help businesses streamline their digital onboarding processes for legitimate customers while keeping fraud at bay.
  • AI in Fintech: The New Digital Customer Experience Recorded: Apr 14 2021 63 mins
    Elena Kozhemyakina, Fintech4Funds | Labhesh Patel, Jumio | Chris Leong, Leong Solutions | Amnah Ajmal, Mastercard
    Legacy financial services institutions consistently see big Tech as a competitive threat. The highly-scaled, AI-driven method of creating and nurturing client relationships seems to be the antithesis of what high-touch, relationship-driven investors pride themselves on.

    However, the industry is already moving in this direction; with Charles Schwab’s purchase of TD Ameritrade and Morgan Stanley’s purchase of E*TRADE, we see action towards improving today’s digital experience. This is what consumers expect, and where the profits lie - research found by the World Economic Forum highlights that the industry is moving towards an era of self-driving finance, where returns are not owned by those who invest client money, but by those who own the customer’s experience.

    So how can FS companies across the board view the digital client experience as a strategic advantage?

    Join this discussion as we explore:
    - What the digital customer experience encompasses
    - How AI and automation can help you focus on deepening your relationships
    - How AI can help streamline back-end operations

    Speakers:
    - Elena Kozhemyakina, Founder and CEO, Fintech4Funds
    - Labhesh Patel, Chief Technology Officer and Chief Scientist, Jumio
    - Chris Leong, Transformation & Change Director, Leong Solutions
    - Amnah Ajmal, Group Executive - Merchants, Acceptance & Digital Partnerships, Mastercard

    This episode is part of the "Driving Fintech Forward" series with Elena Kozhemyakina, Founder and CEO of Fintech4Funds. We welcome viewer questions and participation.
  • Digital Transformation: Best Practices to Thwart Fraud & Preserve the UX Recorded: Mar 3 2021 29 mins
    Richard Thornton, Senior Partner Risk & Compliance Europe, at Wipro and Dean Nicolls, VP of Marketing at Jumio
    A recent report from Jumio found that the catch rate for selfie fraud was five times greater than for ID fraud in 2020.

    Faced with the fine balancing act between KYC and the need for fast and seamless customer onboarding, financial institutions need to rethink their account opening processes.

    Attend this Wipro/Jumio webinar to discover:
    - Five Best Practices to Thwart Fraud
    - Five Best Practices for Preserving the UX
    - Cynergy Bank Case Study: Reimagining the Onboarding Experience
  • AI in Fintech: How to Get Started with AI for Financial Services Recorded: Feb 10 2021 61 mins
    Elena Kozhemyakina, Fintech4Funds | Alix Melchy, Jumio | Katie King, AI in Business | Yali Harari, Innovesta
    While AI promises to streamline business processes and increase ROI in financial services, it also has significant implementation challenges. Many financial services organizations have tried to implement AI into their tech stack only to fail. To succeed, leadership needs to embrace AI usage and find the right talent and data. But where should financial services institutions get started to stay competitive?

    Join this webinar to learn:
    - The initial criteria to consider when looking at different AI tools
    - Why data quality and talent are needed to implement
    - Challenges and pitfalls to avoid a successful implementation

    Panelists:
    - Alix Melchy, VP, AI at Jumio
    - Katie King, CEO, AI in Business
    - Yali Harari, CEO and co-Founder of Innovesta

    This episode is part of the "Driving Fintech Forward" series with Elena Kozhemyakina, Founder and CEO of Fintech4Funds. We welcome viewer questions and participation.
  • 6 Ways to Fight Off Challenger Banks and Future-Proof Your Business Recorded: Feb 4 2021 11 mins
    Jackie Wheeler, Sr. Director of Technical Content, Jumio
    With the rise of new players in the banking space over the last few years, traditional banks have been inundated with the same advice: innovate or die.

    But when the COVID-19 pandemic hit, this message became an immediate call to action. Quite simply, banks currently have a small window of opportunity to innovate in order to gain new customers and keep the ones they have. The challenge is that the innovation must be both smart and secure.

    This webinar explores how successful banks have faced these challenges and provides best practices to follow.
  • AI & Biometrics: Unlocking the Power of Digital Transformation Recorded: Feb 2 2021 56 mins
    Philip Pointner - Jumio, Ricky Lee - Sync, Danielle Herndon - Transferwise, Joshua Stephens - Current, Todd Anderson - Lendit
    A seismic shift is expected to occur with financial institutions' Know Your Customer processes over the next two years, with digital identity verification technology providing the most significant change. For decades, the only real way to verify someone’s identity online was to compare self-reported information, usually captured on an online form, to a third-party database or credit bureau.

    Thanks to large-scale data breaches, social engineering and malware, organisations have no choice but to adopt the most robust technologies at their disposal to ensure they know who they are doing business with.

    Join us to learn:
    - The benefit of face-based biometrics as the strongest form of online identity verification
    - How biometric authentication can be integrated into an organisation’s risk strategy
    - The potential impact of not properly vetting and verifying users
  • Automating and enhancing AML/KYC compliance for Digital Assets Recorded: Jan 20 2021 57 mins
    Frederic Ho @Jumio, Ian Lee @Merkle Science, David Pang @ComplyAdvantage, Payal Petal @FINTRAIL (Moderator)
    Regulators across the region are expanding their AML framework for regulating digital assets firms to safeguard against the growing cybersecurity threats.

    Manual AML/KYC processes, siloed AML datasets and aligning the internal processes with regulations across multiple jurisdictions are the key challenges faced by many digital asset service providers.

    Hear the subject matter experts from Jumio, ComplyAdvantage, Merkle Science and FINTRAIL discuss:

    - How AML/KYC compliance requirements have changed to tackle the changing financial services landscape
    - How technology is improving and streamlining current online customer onboarding process and AML/KYC compliance data
    - What are the key elements for building a consistent, automated end-to-end AML/KYC compliance system for cryptocurrency and digital asset companies
    - How transaction monitoring differs for cash and crypto
  • Lendit Fintech Panel: How to Streamline Digital Onboarding & Fight Online Fraud Recorded: Dec 16 2020 61 mins
    Reinhard Hochrieser - Jumio, Giacomo Austin - Paysafe Group, Sudev Balakrishnan - Stash, Bo Brustkern - Lendit Fintech
    We expect our online experiences to be simple, intuitive, mobile-optimized and fast, and we’re increasingly frustrated by any experience that does not deliver a speedy and streamlined experience. And thanks to large scale data breaches and the threat of cybercriminals, trust is in increasingly short supply. In response, businesses across all verticals must employ stronger methods of authentication to verify new online users. This means organizations are often forced to add steps (translation: more friction) to the sign-up process.

    So, how do businesses find that sweet spot where they’re able to let the legitimate customers in while keeping the fraudulent ones out?

    Watch this panel discussion around the current state of identity verification as more financial organizations and businesses move to digital.
  • Data Centric to Document-Centric Approaches to Identity Proofing Recorded: Dec 15 2020 35 mins
    Philipp Pointner, CPO - Jumio; Lisa Lechner, CCO - Mercari Inc, Lana Schwartzman, CCO - Paxful, Dean Nicolls, Jumio
    In the world of identity proofing, there are data-centric approaches and there are ID-centric approaches. Data-centric approaches rely on static data (e.g., a person’s self-reported name, address and Social Security number) and this information is corroborated against a third-party database to “verify” a person’s real-world identity. Unfortunately, these methods are no longer reliable thanks to recent data breaches, the dark web and social engineering where fraudsters can access PII data and impersonate legitimate consumers.

    Document-centric approaches, on the other hand, rely on consumers remotely submitting pictures of government-issued ID documents, such as a passport or driver's license, along with a corroborating selfie, to verify their digital identity. But, it really does not need to be an either/or scenario. In this panel discussion, you’ll learn:
    - The pros and cons of data-centric identity proofing methods
    - The pros and cons of document-centric approaches
    - How to combine these approaches to save money and increase identity assurance
    - How a real-world customer took a hybrid approach to identity proofing
  • Banking & Payments: Simplifying & Elevating The Consumer Experience Recorded: Dec 9 2020 62 mins
    Elena Kozhemyakina, Fintech4Funds | Mikkel Koster, 1508 | Yael Barak, Checkout.com | Chris Norman, Jumio
    For legacy and challenger banks, wealth managers, insurers, and payment providers, the customer experience is a critical element in winning new customers. It matters more than trust now, and tech companies outside of the financial services sector are increasingly setting standards for good customer experiences. In fact, a good customer experience increases account registration by up to 45%. By focusing on putting the customer experience first in product development, it is possible to drive competitive growth and win in the marketplace.

    But, a good customer experience is not just limited to customer-facing brands. Both front-end and back-end technology must be considered, too. From a smooth on-boarding process, KYC/AML, and fraud prevention, understanding what makes the best experience is what can stand between success and failure for banks, wealth managers, payment providers, and others. What will it take to win?

    Professionals at banks, wealth managers, payment providers, and other fintechs will benefit from viewing this webinar as it will dive into:
    - The elements of a effective customer experience and user interface
    - Where does the user experience fit into the customer experience
    - What is at stake with a poor user experience?
    - Can the customer experience assist a customer's wealth creation?
    - What back-end processes require the most attention?


    Moderated by:
    Elena Kozhemyakina, Founder, Fintech4Funds, London Partner, Fintech Connector

    Panelists:
    Mikkel Koster, Experience Design Director, 1508
    Yael Barak, VP Product, Checkout.com
    Chris Norman, Sr. Account Manager, Jumio
  • 5 Technologies that will change the face of Banking and FSI this decade Recorded: Dec 8 2020 43 mins
    Ricky Lee, CEO - Sync Money; Matthew Tataryn, Head of Financial Crime - Tide; Gordon Harrison, Head of Sales - Jumio
    A discussion between Tide, Sync Money and Jumio on emerging technologies on the horizon. The proliferation of technology has continued to accelerate. New solutions can go from bleeding edge innovation through testing and adoption in mere months. But, as we stand at the beginning of another decade, what technologies are yet to appear? What technologies will fizzle out and which technologies are yet to reach their full potential? Sync Money, Tide and Jumio discuss the technologies on the horizon and how traditional banks, challenger banks and disruptor companies are utilising the tools.

    Featuring Ricky Lee, CEO/Founder at Sync Money; Matthew Tataryn, Head of Financial Crime at Tide and Gordon Harrison, Head of Sales EMEA at Jumio Corporation.
  • Digitisation Strategies to meet KYC & AML Compliance Recorded: Dec 3 2020 45 mins
    Nia Sakyiama, Jumio; Adam Bullion, InfoTrack; Geraldine Maringo & Benhamin Tallick, Nationwide
    Today's KYC landscape and how banks are leading the way with digitisation and customer experience.

    This session with InfoTrack, Nationwide and Jumio will discuss how to:
    - Prepare against current challenges organisations face regarding KYC and 5th AML Directive
    - Get ready for the upcoming 6th AML Directive
    - Address technology concerns common to traditional KYC processes and how Banks have addressed these challenges
    - Deploy a successful eKYC strategy
  • Optimizing High-Volume Hiring with Efficient Identity Verification Recorded: Nov 10 2020 43 mins
    Johnson Ha, Head of Sales & Business Development, Jumio and Gillian Slack, Customer Success Operations Manager, Fountain
    When dealing with high-volume recruiting, the task expands from not just trying to find quality candidates, but also the quantity necessary. All too often, the recruitment process drags on, resulting in low candidate retention and an even lower hiring rate. Speed and efficiency is key as this not only puts companies in the best position to attract and keep their top picks, but also saves resources and time and positively illuminates the employer brand.

    The vast majority of companies require candidates to undergo various checkpoints and documentation, such as ID verification, background checks, drug tests and more, and when not done efficiently, these steps can often take significant time. Join Jumio, the leading provider of end-to-end identity verification and authentication solutions, and Fountain, the high-volume hiring platform empowering companies with an hourly workforce to streamline and scale their recruiting operations, for a webinar on October 14 to better understand how the recruitment process should be formatted and organized, and specifically how to manage ID verification at speed and scale to maximize efficiency and optimize recruitment.

    What You’ll Learn:
    - The ideal structure and length of job applications for hourly positions
    - How to get your internal team ready for high-volume recruitment
    - Tools and techniques necessary to maximize efficiency with ID verification
    - Traditional vs. modern approaches to identity verification
    - How fraud can creep into the hiring process and the havoc it can wreak
  • How to Build a First-Class Digital Onboarding and eKYC Experience Recorded: Nov 3 2020 46 mins
    Simon Kingston at Jumio and Nikolai Hack at Nucoro
    Technology has continued to improve at an exponential rate, enabling the creation of better, faster and cheaper financial services propositions.

    For banks and financial institutions, this provides an opportunity to offer new revenue streams that engage and support customers in reaching their financial goals. How can technology improve the client experience for new fintech propositions and what specialist services are required to reduce friction for both the bank and the customer during the KYC process?


    In this panel discussion Nucoro and Jumio will discuss the impact of technology on the UX and customer engagement and review the latest eKYC tech innovations.
  • Building Resilience In Remote Compliance Teams Recorded: Nov 2 2020 52 mins
    Craig Fetterman (Jumio), Ulf Mattsson (Protegrity), Dirk Schrader (NNT) & Karnika Yashwant ( KEY Difference Media)
    Compliance professionals spent 50% of their time on low-value tasks in 2019, according to Thomson Reuters. As these professionals increase the time they spend on high-value tasks, it is worth asking, "what tools make their work even more efficient?" While firms plan to increase budgets, the expenses will increase due to personal liability and education costs. Still, team numbers will not grow, despite a growing workload. How can compliance professionals get more out of their work in less time?

    Join this panel to hear about:
    - The effect the right tools can have on your organization
    - Tools & technologies streamlining regulatory compliance processes
    - Best practices for a remote compliance team

    Speakers:
    Craig Fetterman, Head of Solutions Consulting, Jumio (Moderator)
    Ulf Mattsson, Chief Security Strategist, Protegrity
    Dirk Schrader, Global VP of Product Marketing & Business Development, NNT.
    Karnika Yashwant, Chairman & Managing Director, KEY Difference Media
  • 6 Ways Online Identity Verification Can Help Telcos Onboard More Customers Recorded: Oct 7 2020 17 mins
    Roberto Colecchia, Sr. Product Marketing Manager, Jumio
    In this webinar, Roberto Colecchia, Jumio's Sr. Product Marketing Manager, walks through how online identity verification can help telcos, mobile network operators and wireless service providers onboard more customers, users and consumers.

    We will explore 6 global trends that are pushing telcos to move their customers from the in-person experience to the online experience. The number of telco retail stores is shrinking, regulations are changing and new opportunities are arising from new 4G gadgets and new consumer usage models.

    Discover how remote onboarding can expand your footprint, cost effectively and securely, while reducing SIM swap fraud.
  • Forças, Desafios, tendências do mercado com o Open Banking Recorded: Oct 1 2020 54 mins
    Arnaldo Thomaz Neto, Brazil Country Manager
    O ecossistema fintech do Brasil está ganhando grande crescimento e maturidade e com a introdução de iniciativas regulatórias de banco aberto os bancos precisam reconsiderar suas estratégias de distribuição de produtos para aproveitar ao máximo as novas oportunidades de criação de valor decorrentes de parcerias estratégicas com as Fintechs.

    Os bancos com visão de futuro devem adotar o Open Banking, gerenciar com eficiência os laboratórios Fintech e Startup e modernizar o modelo de negócios.

    Este fórum fornecerá uma oportunidade única de interagir com profissionais do setor, examinar as melhores práticas na adoção de APIs abertas bem como prevalecer isto na era do Open Banking.

    O Fórum Virtual Brasileiro de Open Banking & Instant Payments permitirá que você enfrente os principais desafios e oportunidades nas áreas de Open Banking, Transformação Digital e Instant Payments na região, tudo no conforto do seu escritório em casa.

    Haverão 15 sessões; incluindo palestras, estudos de caso e painéis de discussão, baixe toneladas de ativos e literatura em sua bolsa digital, faça perguntas em tempo real, mantenha vínculos de rede no lounge virtual e testemunhe soluções inovadoras no salão de exposição virtual.
  • Digitisation Strategies to meet KYC & AML Compliance Recorded: Sep 9 2020 46 mins
    Nia Sakyiama, Jumio; Adam Bullion, InfoTrack; Geraldine Maringo & Benhamin Tallick, Nationwide
    Today's KYC landscape and how banks are leading the way with digitisation and customer experience.

    This session with InfoTrack, Nationwide and Jumio will discuss how to:
    - Prepare against current challenges organisations face regarding KYC and 5th AML Directive
    - Get ready for the upcoming 6th AML Directive
    - Address technology concerns common to traditional KYC processes and how Banks have addressed these challenges
    - Deploy a successful eKYC strategy
When Identity Matters, Trust Jumio
Jumio’s mission is to make the internet a safer place by protecting the ecosystems of businesses through a unified, end-to-end identity verification and eKYC platform. The Jumio KYX Platform offers a range of identity proofing and AML services to accurately establish, maintain and reassert trust from account opening to ongoing transaction monitoring. Leveraging advanced technology including AI, biometrics, machine learning, liveness detection and automation, Jumio helps organizations fight fraud and financial crime, onboard good customers faster and meet regulatory compliance including KYC, AML and GDPR. Jumio has verified more than 300 million identities issued by over 200 countries and territories from real-time web and mobile transactions. Jumio’s solutions are used by leading companies in the financial services, sharing economy, digital currency, retail, travel and online gaming sectors. Based in Palo Alto, Jumio operates globally with offices in North America, Latin America, Europe and Asia Pacific and has been the recipient of numerous awards for innovation. For more information, please visit www.jumio.com.

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  • Title: Banking & Payments: Simplifying & Elevating The Consumer Experience
  • Live at: Dec 9 2020 4:00 pm
  • Presented by: Elena Kozhemyakina, Fintech4Funds | Mikkel Koster, 1508 | Yael Barak, Checkout.com | Chris Norman, Jumio
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