AI in Fintech: The New Digital Customer Experience

Presented by

Elena Kozhemyakina, Fintech4Funds | Labhesh Patel, Jumio | Chris Leong, Leong Solutions | Amnah Ajmal, Mastercard

About this talk

Legacy financial services institutions consistently see big Tech as a competitive threat. The highly-scaled, AI-driven method of creating and nurturing client relationships seems to be the antithesis of what high-touch, relationship-driven investors pride themselves on. However, the industry is already moving in this direction; with Charles Schwab’s purchase of TD Ameritrade and Morgan Stanley’s purchase of E*TRADE, we see action towards improving today’s digital experience. This is what consumers expect, and where the profits lie - research found by the World Economic Forum highlights that the industry is moving towards an era of self-driving finance, where returns are not owned by those who invest client money, but by those who own the customer’s experience. So how can FS companies across the board view the digital client experience as a strategic advantage? Join this discussion as we explore: - What the digital customer experience encompasses - How AI and automation can help you focus on deepening your relationships - How AI can help streamline back-end operations Speakers: - Elena Kozhemyakina, Founder and CEO, Fintech4Funds - Labhesh Patel, Chief Technology Officer and Chief Scientist, Jumio - Chris Leong, Transformation & Change Director, Leong Solutions - Amnah Ajmal, Group Executive - Merchants, Acceptance & Digital Partnerships, Mastercard This episode is part of the "Driving Fintech Forward" series with Elena Kozhemyakina, Founder and CEO of Fintech4Funds. We welcome viewer questions and participation.

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Jumio’s mission is to make the internet a safer place by protecting the ecosystems of businesses through a unified, end-to-end identity verification, eKYC and AML platform. The Jumio KYX Platform offers a range of identity proofing and AML services to accurately establish, maintain and reassert trust from account opening to ongoing transaction monitoring. Leveraging advanced technology including AI, biometrics, machine learning, liveness detection and automation, Jumio helps organizations fight fraud and financial crime, onboard good customers faster and meet regulatory compliance including KYC, AML and GDPR. Jumio has verified more than 400 million identities issued by over 200 countries and territories from real-time web and mobile transactions. Jumio’s solutions are used by leading companies in the financial services, sharing economy, digital currency, retail, travel and online gaming sectors. Based in Palo Alto, Jumio operates globally with offices in North America, Latin America, Europe and Asia Pacific and has been the recipient of numerous awards for innovation. For more information, please visit www.jumio.com.