7 Ways to Dramatically Reduce the Friction of Online Identity Verification

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Presented by

Dean Nicolls, VP of Growth Marketing and Reinhard Hochrieser, VP of Product Management - Jumio

About this talk

Did you know that 68% of consumers abandoned the application process of a financial service product – meaning that financial service providers lost an estimated €5.7Bn during the onboarding process. Since most customers need to identity proof new users, the question is how can they reduce the friction and high levels of abandonment that prevents them from onboarding more legitimate customers. Join our product experts and learn proven tactics for increasing conversion rates and delighting your online customers by simplifying the onboarding journey, including: - How to reduce the number of steps - How to exploit multiple onboarding channels (SDK & web) - The importance of passive liveness detection - How to automate fraud checks on the ID document - The importance of tapping into real-time fraud signals (device reputation, email age, phone intel) * - The need to provide clear (non-jargony) instructions to the consumer - Why you need to give customers a second bite of the apple (i.e., course correct after submitting a blurry image)
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Jumio helps organizations to know and trust their customers online. From account opening to ongoing monitoring, the Jumio KYX Platform provides advanced risk signals, identity proofing and compliance solutions that help you accurately establish, maintain and reassert trust. Leveraging advanced technology including automation, biometrics, AI/machine learning, liveness detection and no-code orchestration with hundreds of data sources, Jumio helps organizations fight fraud and financial crime, onboard good customers faster and meet regulatory compliance including KYC and AML. Jumio has processed more than 1 billion transactions spanning over 200 countries and territories from real-time web and mobile transactions. Based in Palo Alto, Jumio operates globally with offices in North America, Latin America, Europe, Asia Pacific and the Middle East and has been the recipient of numerous awards for innovation. Jumio is backed by Centana Growth Partners, Great Hill Partners and Millennium Technology Value Partners. For more information, please visit jumio.com.