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Best Practices in Major Incident Management Communications

If your data, services and processes become compromised, your business can suffer irreparable damage in minutes. The clock is ticking, and how fast you communicate to your major incident resolution team is everything.

Join Scott Bowler, Manager of IT Delivery Management Services, NBN Co, and Abbas Haider Ali, CTO of xMatters and learn how NBN Co identifies major incidents and uses best practices for automating their communication processes to resolve major IT incidents quickly and effectively.

During the event you will learn how to:
- Immediately Identify a major incident
- Instantly locate available major incident managers and target notifications to them
- Get the right resolution team on the job fast based on the required expertise
- Utilize one-click conference bridge technology to get key stakeholders together instantly
- Conduct reviews to identify improvements and prevent similar incidents from reoccurring
Recorded Apr 29 2015 61 mins
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Presented by
Scott Bowler, Manager of IT Delivery Management Services, NBN Co. and Abbas Haider Ali, Chief Technology Officer, xMatters
Presentation preview: Best Practices in Major Incident Management Communications

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  • Best Practices in Major Incident Management Communications Recorded: Apr 29 2015 61 mins
    Scott Bowler, Manager of IT Delivery Management Services, NBN Co. and Abbas Haider Ali, Chief Technology Officer, xMatters
    If your data, services and processes become compromised, your business can suffer irreparable damage in minutes. The clock is ticking, and how fast you communicate to your major incident resolution team is everything.

    Join Scott Bowler, Manager of IT Delivery Management Services, NBN Co, and Abbas Haider Ali, CTO of xMatters and learn how NBN Co identifies major incidents and uses best practices for automating their communication processes to resolve major IT incidents quickly and effectively.

    During the event you will learn how to:
    - Immediately Identify a major incident
    - Instantly locate available major incident managers and target notifications to them
    - Get the right resolution team on the job fast based on the required expertise
    - Utilize one-click conference bridge technology to get key stakeholders together instantly
    - Conduct reviews to identify improvements and prevent similar incidents from reoccurring
  • Six Steps To a High-Performing IT Department Recorded: Feb 26 2015 53 mins
    Abbas Haider Ali, CTO, xMatters; Peter High, President, Metis Strategy; Joel Shore, Technology Analyst
    What sets high-functioning IT organizations apart from the rest? That’s something every IT leader wants to know. After all, we live in a highly competitive business climate and IT performance can be the difference between success and failure. To conquer the challenge, we need to be informed and collaborative and we need to do this in a cost-effective manner.

    In this webcast, you will hear from two experts on some of the technology that’s driving today’s high-functioning IT organizations. Find out how your company can be aligned, agile and ready to respond to ever-changing business requirements and competitive pressures.
xMatters
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  • Title: Best Practices in Major Incident Management Communications
  • Live at: Apr 29 2015 8:00 pm
  • Presented by: Scott Bowler, Manager of IT Delivery Management Services, NBN Co. and Abbas Haider Ali, Chief Technology Officer, xMatters
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