Best Practices in Major Incident Management Communications

Presented by

Scott Bowler, Manager of IT Delivery Management Services, NBN Co. and Abbas Haider Ali, Chief Technology Officer, xMatters

About this talk

If your data, services and processes become compromised, your business can suffer irreparable damage in minutes. The clock is ticking, and how fast you communicate to your major incident resolution team is everything. Join Scott Bowler, Manager of IT Delivery Management Services, NBN Co, and Abbas Haider Ali, CTO of xMatters and learn how NBN Co identifies major incidents and uses best practices for automating their communication processes to resolve major IT incidents quickly and effectively. During the event you will learn how to: - Immediately Identify a major incident - Instantly locate available major incident managers and target notifications to them - Get the right resolution team on the job fast based on the required expertise - Utilize one-click conference bridge technology to get key stakeholders together instantly - Conduct reviews to identify improvements and prevent similar incidents from reoccurring

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