[Ep.1]: The 2021 AIOps Landscape: Embracing New Incident Management Trends

Presented by

Helen Beal - Chief Ambassador at DevOps Institute and Eric Maxwell, Solutions Architect - xMatters

About this talk

In March 2019, a 14-hour outage cost Facebook an estimated $90 million. In August 2016, a five-hour power outage in an operation center caused Delta Airlines to cancel 2,000 flights and suffer an estimated loss of $150 million. Outages like these are estimated to cost businesses $700 billion per year in North America alone, and a report from the Ponemon Institute estimates that every minute of downtime costs a company $9,000 - not to mention the cost of the loss of customers’ faith and trust in both the short and long term. But luckily Incident Management (IM) is undergoing a significant evolution. Thanks to the emergence of AIOps, DevOps, SRE and operations teams no longer have to spend significant amounts of time analyzing telemetry data or manually diagnosing and responding to incidents; they can proactively monitor anomalies instead. The benefits of this are widespread: the automation of lower risk manual tasks, more streamlined alert management, faster incident prioritization and routing and, of course, cost savings. In the opening episode of 'Inside AIOps: Optimizing Incident Management in 2021 to Bring Digital Services to Market Faster', xMatters is bringing together partners and industry experts to discuss these benefits and analyze the 2021 AIOps landscape. Join us as we discuss why Incident Management needs to evolve and: - Share Insights into what trends are driving the adoption and impact of AIOps - Discuss what you need to know to get started with an AIOps strategy - Dive into the cost, reputational and SLO benefits a strong AIOps practice can offer -Discover what the future of AIOps in the enterprise looks like and how it will drive -more efficient Incident Management - And more
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