Blameless Post-Mortems

Presented by

Jason Hand, DevOps Evangelist, VictorOps

About this talk

Following up an incident, outage, or even a successful deployment with a post-mortem isn’t a new concept. It’s easy to understand the benefits of sharing, analyzing, and understanding what went well and what didn’t. In many cases, individuals blame others, or worse, themselves for actions that may have led to an outage. By understanding the human-side of complex systems and communicating that in post-mortems, we can remove blame towards individuals and seek out the true cause (or set of causes) of incidents.

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Our incident timeline gives you a real-time view of the health of your infrastructure, while allowing you to collaborate with your team in the midst of a firefight. We make it easy to pull reports after the fact, reroute alerts to the right person and escalate to different teams. All of this, along with our Transmogrifier (a new feature we created that gives you the ability to append alerts with helpful documentation), means that your team can reduce TTR and solve IT problems faster.