Tips & Tricks to Reduce TTR for the Next Incident

Presented by

Jason Hand, DevOps Evangelist, VictorOps

About this talk

Resolving an incident can be a complex process that takes a lot of time and many people. According to the 2014 State of On-Call Report, most teams report that it takes 10-30 minutes to resolve an incident and on average, 5 people are needed to help with resolution. But it doesn’t have to be that way. In this webinar, Jason Hand will present best practices and tips for surviving every stage of the firefight - from when an alert comes in to pulling reports after it’s over. Join us to see how we do it at VictorOps.

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Our incident timeline gives you a real-time view of the health of your infrastructure, while allowing you to collaborate with your team in the midst of a firefight. We make it easy to pull reports after the fact, reroute alerts to the right person and escalate to different teams. All of this, along with our Transmogrifier (a new feature we created that gives you the ability to append alerts with helpful documentation), means that your team can reduce TTR and solve IT problems faster.