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Contact Center - Deliver Great Customer Experience with Remote Agents

How contact centers can deliver great customer experience with remote agents.
Ken Cook, Contact Center Solution Specialist, will share Avaya's expertise and solution for managing remote agents.
Following this Brad Bleek, will show how contact centers are able to ensure the quality of service (QoS) for remote agents can be managed in real time.
Following the presentation there will be an opportunity for Q&A.
Recorded Sep 3 2015 60 mins
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Presented by
Ken Cook - Contact Center Solution Specialist, Avaya | Brad Bleeck - Territory Manager, IR
Presentation preview: Contact Center - Deliver Great Customer Experience with Remote Agents

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IR

A thousand points of reference. A single point of view.
IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.

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  • Title: Contact Center - Deliver Great Customer Experience with Remote Agents
  • Live at: Sep 3 2015 2:00 pm
  • Presented by: Ken Cook - Contact Center Solution Specialist, Avaya | Brad Bleeck - Territory Manager, IR
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