Contact Center Compliance - The Sleeping Giant

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Presented by

Mike Burke - Director Product Mktg, Testing Solutions | Kevin Donovan - Global Alliance Director

About this talk

This session will look at the compliance issues contact centers face in today's ever changing legal and regulatory landscape.

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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit www.ir.com.