Prognosis in the Contact Center

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About this talk

This short animation tells the story of how Prognosis for Contact Center helps proactively identify the root cause of voice quality issues in the contact center. Helping deliver outstanding customer experience.
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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit