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Contact Center: 3 Steps to Survive the Holiday Rush

The rush of holiday season is just around the corner - companies are bracing themselves for the deluge of traffic in the lead up to the end of the year and the busiest shopping period on the planet.

Even with the most sophisticated planning and science around expected peak traffic and sustained loads, there will always be that one scenario you could not foresee ... or could you? What if you had the ability to accurately simulate the waves of traffic ahead of time? Being able to simulate the stress put on your systems allows for identification and rectification of any issues, before it is crunch time.

This session will share 3 important steps your organization can take in the lead up to the holiday rush to ensure you not only survive, but thrive.
Recorded Nov 19 2015 44 mins
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Presented by
Mike Burke - Product Director, Testing Solutions, IR | Mike Halbwirth - Marketing Director, Europe
Presentation preview: Contact Center: 3 Steps to Survive the Holiday Rush

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IR

A thousand points of reference. A single point of view.
IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.

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  • Title: Contact Center: 3 Steps to Survive the Holiday Rush
  • Live at: Nov 19 2015 2:00 pm
  • Presented by: Mike Burke - Product Director, Testing Solutions, IR | Mike Halbwirth - Marketing Director, Europe
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