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Upgrade with Confidence: Identify & Address Contact Center Show Stoppers

Are you replacing or upgrading contact center technology? Are you moving from TDM to SIP? Are you considering moving from on premise to the cloud? You already use Prognosis and have visibility into your technology, but do you have a grasp on the actual customer experience? Contact Center upgrades can bring savings and better customer experiences, but complex change isn't easy and your infrastructure must be tested to verify it is working as intended! Learn about common obstacles that can derail your upgrade, and how you can identify these issues before they bring down the house.
Recorded Feb 25 2016 46 mins
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Presented by
Mike Burke - Director Product Mktg, Testing Solutions | Kevin Donovan - Global Alliance Director
Presentation preview: Upgrade with Confidence: Identify & Address Contact Center Show Stoppers

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IR

A thousand points of reference. A single point of view.
IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.

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  • Title: Upgrade with Confidence: Identify & Address Contact Center Show Stoppers
  • Live at: Feb 25 2016 4:00 pm
  • Presented by: Mike Burke - Director Product Mktg, Testing Solutions | Kevin Donovan - Global Alliance Director
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