Upgrade with Confidence: Identify & Address Contact Center Show Stoppers

Presented by

Mike Burke - Director Product Mktg, Testing Solutions | Kevin Donovan - Global Alliance Director

About this talk

Are you replacing or upgrading contact center technology? Are you moving from TDM to SIP? Are you considering moving from on premise to the cloud? You already use Prognosis and have visibility into your technology, but do you have a grasp on the actual customer experience? Contact Center upgrades can bring savings and better customer experiences, but complex change isn't easy and your infrastructure must be tested to verify it is working as intended! Learn about common obstacles that can derail your upgrade, and how you can identify these issues before they bring down the house.

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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit www.ir.com.