Name: Upgrade with Confidence: Identify & Address Contact Center Show Stoppers
Start: 2016-02-25T16:00:00Z
End: 2016-02-25T16:45:14.000Z
Location: BrightTALK
Rating: 0

The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity.
More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems.
We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should.
For further information on IR, visit www.ir.com.

Join us for an exciting and informative webinar as we unveil the findings from our latest UC&C report - The IT Time Crunch! Our research with 214 IT professionals has highlighted the significant time management struggles faced by IT teams in today's fast-paced workplace. In fact, our study shows that they are wasting an entire day every week on troubleshooting issues. During this webinar, we'll dive into the six important findings from our report and provide insights into the challenges that IT teams face in the rapidly evolving world of unified communication and collaboration. Our expert panel will discuss practical strategies and solutions that can help IT teams optimize their time and work more efficiently. This is a must-attend event for IT leaders, managers, and professionals who want to stay ahead of the curve and improve their team's productivity. Register now to secure your spot and join us for this informative and engaging webinar.

The IT Time Crunch

ISO 20022 is a global standard for financial messaging that provides a common language for exchanging financial information between financial institutions. Starting in March 2023, the European Payments Council (EPC) will require the use of ISO 20022 for all Single Euro Payments Area (SEPA) credit transfers and direct debits. 

This transition is expected to increase transparency, improve data quality enhance customer experience and increase automation. Overall, the transition to ISO 20022 in Europe is expected to bring about significant improvements to the payment landscape and help drive innovation and growth in the financial services industry. 

Join our webinar to learn more about the transition, why ISO 20022 is being introduced in the first place, what assurance banks need to have and how IR Transact support transformations to the new standard.

ISO20022: Crunch time for the Eurosystem

Network packet loss, jitter and latency, have always been major obstacles standing in the way of clear communication, but with hybrid working it's even more essential that your user experience is the best it can be. Unified communication and collaboration ecosystems are far more complex than they’ve ever been, and even the smallest amount of downtime, outages, poor video and audio quality can severely affect an organizations bottom line. In this webinar, IR’s Solutions Engineer Chuck Geisler will share a complete guide to understanding, monitoring and fixing network packet loss, to ensure your lines of communication are always open.

No time for downtime: Fixing network packet loss

Do you want to learn how to get complete visibility across your large value, high priority payments, so you can monitor the health of your transaction queues, get ahead of potentially disruptive events, and ensure payments are processed on time, every time? Then this webinar is for you. 
 
Join Arthur Wielgosz, IR's Payments Product Manager to understand why high value payments play a crucial role in the global financial landscape. You'll also learn why businesses need oversight of large value and high priority payments to ensure they are processed as expected, or risk losing customer trust, face regulatory action and penalties, and negative credit ratings.
 
In this webinar, we'll show you how IR Transact’s High Value Payments solution simplifies the complexity of managing your large value payments, providing an easy way to monitor the health of your high value in-flight transactions.

How to monitor the health of your high value transactions

In today's business world, Interactive Voice Response Systems are used by almost all industries and their respective applications – like banking, insurance, utilities, telecom, travel and retail – to process a customer's phone call, rather than connecting to an actual person. 
 
Coming into a busy period, like the end of financial year for example, businesses need to be sure their systems can handle the expected additional volume of traffic. Testing can ensure they're ready. 
 
In this webinar, IR's Global Testing Account Manager, Cheryl Fortier will explain why testing these customer facing systems is so vital, and how much it could cost your business not to.

Network Outages: How much does it cost your business?

We know the payments industry is undergoing immense transformation fuelled by rapid technological advancements and growing consumer demand. The industry will continue to face challenges and complexities in 2023 like looming economic volatility, but this won’t hinder growth.

In this webinar, we’ll cover the top trends we believe will shape payments in the next 12 months, from the roll out of next-gen real-time payments schemes, continued expansion of BNPL and data standardization and interoperability through ISO 20022.

Tune in if you’re keen to learn more. Register today.

2023 Payments Trends Uncovered

Ever wanted a crystal ball for the year ahead? 

Leading Principal Analysts Kevin Kieller of enableUC, Jon Arnold of J. Arnold & Associates and Blair Pleasant of COMMfusion are to deliver exactly that alongside IR's CEO, John Ruthven. But spoiler alert - it is specifically for the Collaboration industry only.

The quartet will dive into trends that have been swirling around ready to come to realisation in 2023. To find out what the crystal ball forecasts are from the experts register for the webinar to listen in.

The 2023 Crystal Ball for Collaboration

2022 has been another bumper year in the collaboration industry as plenty of fascinating changes unfolded in this emerging market. We take a look back at the year that has been picking out the defining moments: both good and bad. 

We discuss how a strong GTM has become the leading success factor far overshadowing innovation or product engineering prowess, how bundling continues to provide tremendous value to customers and is the dominant model to follow, how the EU anti-competitive regulators are starting to swoop in at big players such as Microsoft. 

Curious to learn more? Register to hear about all of the above and more.

The Highs & Lows of Collaboration in 2022.

Banks and financial institutions globally are entering a new era as they prepare to transition their payment systems from using SWIFT messages exchanges network (known as ISO 15022) to the new, highly structured and data-rich ISO 20022 financial messaging standard.

Join us for our upcoming webinar - ISO 20022: A global shift in the payments industry, to understand what ISO 20022 is, what are the impacts to the payments industry, and how to manage your changing payments business thanks to real-time payments analytics and third-party monitoring solutions.

ISO 20022: A global shift in the payments industry - Europe

Real-time payments offer a faster, more consistent means of payment and are rapidly becoming a global standard, expected to grow by more than 30% over the coming years.

If you’re looking to roll out a new real-time payments service, there are 3 key monitoring areas you need to be across to assure your success.

Join our webinar to understand these areas, including:
· Troubleshooting transaction issues, like unexpected payment rejections
· Monitoring slow transactions and gaining insights into different SLAs
· Tracking adoption of new services, like Request to Pay

You’ll also hear how with IR Transact’s Real-Time Payments solution, you can track every detail of your workflows, monitor and manage real-time payments to ensure overall payment health, and deliver results that drive optimal business outcomes.

Assure Your Real-Time Payments Success

Many organizations currently rely on Service Providers for a complete portfolio of their IT suite of solutions.  Hence it is critical for Service Providers to ensure that they deliver reliable and high-quality services, but most importantly ensure that their solutions are holistic in nature. One missing piece and it gets difficult to complete the puzzle.

In our upcoming webinar, we will discuss, how Service Providers could add further value to their customers.

The importance of Service Providers having an end-to-end solution to ensure customers get the right Return on Investments (ROI)
Visibility, Control and Automation being important elements to complete monitoring solutions
Success factors for end customers to keep in mind and measurement criteria to ensure that their solutions are complete

Are Service Providers Completing Their Solution?

ISO 20022: A global shift in the payments industry - Live Session

The impact of COVID on the world of work has been drastic, rapidly changing the landscape in ways none of us could have imagined. 

But on a more positive note, the pandemic also rocketfuelled innovation, as technology quickly evolved to ensure organizations could continue to operate while the workforce shifted to working remotely almost overnight. 

In this webinar, we’ll see why companies must innovate and adapt their physical offices, how the workplace has digitally evolved and what tools are needed for a hybrid workplace to work all the time. 

Agenda:

1. Innovating the physical office
o Hybrid Work, Survey Results
o The office hasn’t lost its importance
o Organizations are adapting their offices

2. The evolved digital workplace
o Collaboration spaces are crucial
o Why monitoring is vital for the future
o 4 key considerations IT Leaders need to address

3. Hybrid work that works all the time ; How to
o Key areas of concern for organizations
o The need of data from IT and UC teams to make decisions
o Creating a unified experience with tools that work

The Hybrid Workplace Evolution

Real-time payments are revolutionizing global commerce and changing the world's financial landscape, and it's happening now. Speed, choice, and control are driving real-time transactions in today’s rapidly changing world. Consumers want it, businesses want it – and they’re willing to pay for it.



But with the rate of change accelerating, multiple payment rails to manage, growth of cross-border payments, and increasing consumer demands, transacting in real-time is not without it’s challenges.



So, what does this mean for banks, corporates, and payment providers around the world?



Join IR’s David Guiver, Head of Transact and Infrastructure Products, as he sits down with Gareth Lodge, Senior Analyst at Celent, and Craig Ramsey, Head of Real-Time Payments at ACI, for their expert insights into the global real-time payment landscape.



What’s covered?

Trends, expectations, and the future of real-time payments
Global nuances in the real-time landscape
Real-time challenges and how to solve them to ensure success
An exploration of real-time use cases

Real Time Payments: A Global Perspective

Microsoft Teams and Real Time Visibility - You can’t fix what you can’t see

Join Jason Andrews, IR head of platform product, and David Badet, IR Growth Marketing Manager for a talk about Microsoft teams and Real Time Visibility for collaboration tools.

Jason will help you understand how the visibility into service/component quality is highly critical because they are more likely to fail than the collaboration platform itself.

He'll also show you why one single tool to gain visibility of each ecosystem component saves time and makes it easier to identify and resolve problems.

While using multiple collaboration tools, there are shared components amongst the platforms that impact one or all platforms e.g. network.

Discover why an end-to-end ecosystem view is critical in understanding how each component relates to, and impacts each other (upstream and downstream impact).

Microsoft Teams and Real Time Visibility

According to Forrester, businesses who rate customer experience (CX) as a top priority will grow revenue faster than those who don't - so it's vital you are making every interaction with your business a positive one.

Join our subject matter experts to understand how you can leverage payment analytics to:
 - Ensure you’re delivering an integrated payments experience
 - Better understand your customers and personalize their experience
 - Improve satisfaction and retain customers
 - Be more agile and adaptable in a rapidly changing payments landscape

Payments Analytics: Improving Customer Experience

IR's CMO Stuart Matthewman goes State side to meet 2 team members on the front line grappling with hybrid working and listening of the voice of employees, both in our own team and in our customers'. Mark Goetz sees everyday both the challenges and delights employees are voicing. Finally, we are delighted to have for the first time, Kara Ribordy join our panel to share her insights hybrid working.

Hybrid Working - Voice of the Employee

Service providers operate at immense scale to deliver smooth, seamless end-user experiences for their customers and stakeholders. They take on the heavy burden of taking away risks and worries from organizations. However, but before they can provide assurance to their customers, they need to optimize their operational processes first.

One of the tedious admin tasks for Service Providers is managing their customer licenses for the tools and platforms they support or use to support. IR Collaborate has made it easier to track and manage licenses in bulk so that Service Providers can put their efforts towards optimizing service quality rather than admin work.

Making license management easy for Service Providers

Are you replacing or upgrading contact center technology? Are you moving from TDM to SIP? Are you considering moving from on premise to the cloud? You already use Prognosis and have visibility into your technology, but do you have a grasp on the actual customer experience? Contact Center upgrades can bring savings and better customer experiences, but complex change isn't easy and your infrastructure must be tested to verify it is working as intended! Learn about common obstacles that can derail your upgrade, and how you can identify these issues before they bring down the house.

Upgrade with Confidence: Identify & Address Contact Center Show Stoppers

testing

contact center

avaya

cisco

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Join this new, vibrant community to learn and connect with top thought leaders, startups and banks who are disrupting the financial services industry. Keep up with the latest news and trends in Fintech and take part in lively debates on topical issues and challenges.

Fintech

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

Upgrade with Confidence: Identify & Address Contact Center Show Stoppers

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