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Does Your Contact Center Keep You Up at Night?

The contact center is a critical touch point for your customers and how you manage the interaction can affect customer satisfaction, sales opportunities, and overall profitability.

You don't want performance issues derailing revenue and getting escalated to the C-Suite. But how do you get to a proactive state when the network, the carrier, and other vendors can all impact your user experience?

Please join us for a 45-minute webinar on February 23rd at 8:30AM PT to learn best practices for:

- Validate the network and carrier are ready
- StressTest to ensure you go live with confidence
- Proactively alert to customer impacting issues
- Quickly troubleshoot recurring issues like one-way audio and voice quality
- Be the hero - report on outages averted, systems optimized, and SLAs

During the webinar we'll review real-world examples of how we have helped FORTUNE 1000 Contact Center customers go from fire-fighting to proactive in a matter of weeks.

PS - if the time is not suitable, still register to be notified when the presentation is available to view on-demand.
Recorded Feb 23 2016 46 mins
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Presented by
Kevin Donovan, Global UC Alliance Director, IR | John Dunne, Chief Solutions Officer, IR
Presentation preview: Does Your Contact Center Keep You Up at Night?

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IR

A thousand points of reference. A single point of view.
IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.

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  • Title: Does Your Contact Center Keep You Up at Night?
  • Live at: Feb 23 2016 4:30 pm
  • Presented by: Kevin Donovan, Global UC Alliance Director, IR | John Dunne, Chief Solutions Officer, IR
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