Retail Payments: Stay Ahead of the Curve

Presented by

Steve Gilde - Global Payments Alliance Director, IR | Jamie Pearson - Senior Product Manager, IR

About this talk

Many retailers have chosen to own and run their own payment systems. Having control of this critical infrastructure is key to their long-term success. However, the rapid acceptance of mobile and other alternative payment types means that retail payment systems are becoming increasingly complex and expensive to manage and maintain. The good news is that there is a wealth of transaction data coming from these systems that can be used to help manage your business. Using intuitive dashboards to display the most relevant information about system performance and transaction trends, retailers can significantly enhance their ability to prevent system problems, identify and address transaction related issues, improve customer service and have a positive impact on the bottom line. In this webinar, the IR team will look at how retailers are using their system and transaction data to manage their operations more effectively and make better business decisions. Specific areas to be explored include: •Preventing system outages before they happen •Tracking response times by BIN, Issuer, Response Code, Route, Store •Managing an EMV rollout, including fallbacks (by store) •Monitoring and managing Service Level Agreements •Uncovering real-time and historical transaction trends
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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit