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Ensure your Contact Center Weathers the Storm

Maximize and verify that high availability and business continuity plans will work as intended, even when the going gets tough.

Storm season is here early. Much of the southern US is already dealing with devastating flooding. It's important to test your plans early so that you can have confidence that your Contact Center is ready!

•Test and evaluate the resilience of complex, geo-diverse systems
•Verify fallback and failover rules and processes
•Test and Verify Busy Hour Call Completion (BHCC)
•Ensure your hot standbys can take the heat

Join Mike Burke, Director of Product Marketing, IR Testing Solutions, and learn testing strategies that will allow your Contact Center to weather the storm.
Recorded Apr 21 2016 42 mins
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Presented by
Mike Burke - Director Product Mktg, Testing Solutions
Presentation preview: Ensure your Contact Center Weathers the Storm

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IR

A thousand points of reference. A single point of view.
IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.

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  • Title: Ensure your Contact Center Weathers the Storm
  • Live at: Apr 21 2016 2:00 pm
  • Presented by: Mike Burke - Director Product Mktg, Testing Solutions
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