Hi [[ session.user.profile.firstName ]]

Introduction to Prognosis for UC

We will be running a short breakfast briefing Introduction to Prognosis for UC webinar, this will provide a high level overview of how Prognosis by IR helps to reduce complexity of the UC environment whilst facilitating easier management of the communications experience.
Recorded Apr 15 2016 31 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Natalie Shiel and Ivan Boyce
Presentation preview: Introduction to Prognosis for UC

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile

IR

  • Skype for Business Monitoring Apr 27 2017 3:00 pm UTC 60 mins
    David Branscome, Microsoft | John Hand, IR | Dave Bottomley, IR
    Skype for Business deployments can be complex, particularly in a multi-vendor environment. This session will look at how organizations can best monitor the performance of a Skype for Business deployment, what the out-of-the-box solution can manage and how it works in with Prognosis. Co-hosted with Microsoft, this promises to be a fantastic session.
  • Next Generation Dashboarding for Unified Communications Apr 27 2017 5:00 am UTC 30 mins
    Sylvain Faure
    Dashboarding for IR Prognosis has moved to the next level with Live Canvas. Hear how customers are using Prognosis to improve operations and see the product in action with real life case studies for Avaya, Cisco and Skype for Business.
  • Omnichannel - Technology to deliver on the Customer Experience Promise Recorded: Apr 5 2017 46 mins
    Mike Burke - Director Product Testing Solutions, IR | Ali Athar - Solutions Consultant, IR
    This is part 2 of our Omnichannel Customer Experience series. Having looked at how you can deliver on the omnichannel customer experience promise, we now address how technology can assist in delivering the ultimate omnichannel customer experience.
  • Skype for Business - Go Live with Confidence Recorded: Mar 23 2017 49 mins
    John Hand - Global Microsoft Alliance Director | Dave Bottomley - UC Solutions Engineer
    If your organization is evaluating or looking to further expand its use of Skype for Business, how can you be confident you'll ace the deployment? This session will look at key factors to make sure you can Go Live with Confidence.
  • Omnichannel - Delivering on the Customer Experience Promise Recorded: Mar 15 2017 29 mins
    Mike Burke - Director, Testing Solutions | Natalie Shiel - Solutions Specialist
    Omnichannel promises a better customer experience, but in reality this can be hard to deliver. With multiple technologies and vendors involved, how can you ensure the best customer experience is delivered? Learn this and more in our up-coming webinar.
  • Create an Agile Advantage with UC Recorded: Mar 9 2017 48 mins
    Dave Murphy - Global UC Alliance Director | Stuart Matthewman - Global Head Demand Generation
    Learn how your organization can create an 'Agile Advantage' in today's changing work environment, networks and continuing digitization. How to harness this to unleash innovation to drive business outcomes. We'll cover:

    -Trends in The Industry
    -Applications equal business value
    -Industry Examples
    -Q&A
  • Evaluating Skype for Business Recorded: Feb 23 2017 62 mins
    John Hand - Global Microsoft Alliance Director | Dave Bottomley - UC Solutions Engineer
    Skype for Business is transforming the UC landscape, but how can organizations effectively evaluate Microsoft's UC offering? This session will look at the key steps to make an effective evaluation of Skype for Business.
  • Bulletproof your Contact Centre Customer Experience Recorded: Feb 8 2017 34 mins
    Mike Burke, IR | Stuart Matthewman, IR
    There are many factors that might have a negative impact on your customer experience, so it's important to anticipate what can go wrong to take proactive action, before it's too late.
  • Avaya performance monitoring the latest and greatest from IR Prognosis Recorded: Feb 8 2017 49 mins
    Alex Bahar, Senior Solutions engineer IR
    IR Prognosis has a long history in monitoring Avaya UC and contact centres. Hear the latest from IR for Avaya networks including;
    - Multi vendor environments incl. Avaya, Cisco & Skype for Business
    - Avaya Unified Communications and Contact center
    - IR Testing Solutions Heartbeat and IVR testing
    - Call Recording Assurance
    - VoIP Network Troubleshooting
  • Best Practices to Keep Your Customers (and Boss) Happy Recorded: Feb 2 2017 59 mins
    Mike Burke - Director Product Mktg, Testing Solution
    Your Contact Center plays a significant role in your Customers' journeys. How do you protect this cornerstone of your brand? In this session, IR Experts will cover some best practices and case studies on:

    - Finding gaps in the Customer Experience before your customers are affected
    - Providing actionable data for your team & management
    - Ensuring your Contact Center Technology delivers the Customer Experience you intend

    Join us for insights that will help you decide the best way to protect your Contact Center and Customer Experience.
  • Top 10 Technology Alerts/Insights for All Merchants and Financial Institutions Recorded: Jan 27 2017 28 mins
    Kevin Johnson and Jim Knudsen
    Similar to a cockpit in an airplane, your merchant business has a wealth of untapped information that is indicative of the health of your payments processing environment. Figuring out what to key on is a different story. During this session, we will focus on the top 10 critical indicators/alerts across the terminals, payments switch, processors, issuers, interchanges and loyalty card systems in your environment that will ensure your business continues as a well-oiled machine.
  • Skype for Business: Concept to Completion, Part II Recorded: Jan 19 2017 55 mins
    John Hand - Global Microsoft Alliance Director | Dave Bottomley - Communications Solutions Engineer
    This session will follow on from Part I, taking a specific look at how performance management software, like Prognosis, can assist in the successful deployment of Skype for Business.
  • Hybrid/Cloud UC: Getting the Transition Right Recorded: Jan 18 2017 64 mins
    Zeus Kerravala - ZK Research | Skip Chilcott - IR
    Cloud UC is being rapidly adopted in the enterprise, but recent research has shown many organizations continue to be challenged with how to effectively integrate cloud in their existing UC ecosystem. The journey to the cloud is different for every organization, as is the end goal; whether your enterprise intends to keep some applications on-premises and adopt a hybrid solution or go fully cloud-based, you are tasked with constructing a roadmap that dictates which parts of your organization to migrate and when.

    In this webinar, we’ll look at practical ways to get this transition to cloud UC right. You’ll hear from experts that can help you determine how to:
    - Plan, deploy, and migrate
    - Operate, troubleshoot problems, and optimize performance
    - Maximize usage and adoption by ensuring optimal user experience along the way
  • Next generation dashboarding Recorded: Nov 24 2016 25 mins
    Craig Porter - Payments & Infrastructure ANZ, IR | Siti Chen - Senior Solutions Engineer, IR
    Dashboarding for IR Prognosis has moved to the next level with Live Canvas. Hear how customers are using Prognosis to improve operations and see the product in action.
  • Skype for Business: From Concept to Completion Recorded: Nov 22 2016 64 mins
    John Hand - Global Microsoft Alliance Director | Skip Chilcott - Global Head, Product Marketing
    Deliver a successful Skype for Business project, from concept to completion.
  • What Factors Kill the Customer Experience? Recorded: Nov 17 2016 52 mins
    Mike Burke - Director Product Mktg, Testing Solutions
    There are many factors that might have a negative impact on your customer experience, so it's important to anticipate what can go wrong so that you know what to look for and address before it's too late. In part two of our series on Predictably Excellent Customer Experience, IR experts will discuss some of the things that can happen and the issues that might result so you can proactively protect your customer experience and ensure it lives up to your brand promise.
  • Best of Microsoft Ignite Recorded: Oct 27 2016 57 mins
    Siunie Sutjahjo - Senior Product Manager for Skype for Business, Microsoft | John Hand - Global Microsoft Alliance Director
    Microsoft Ignite 2016 was sold out. If you missed a ticket to the biggest Microsoft show on earth, or you couldn't get to Atlanta, GA. The this will be the next best thing.
  • How to Measure Customer Experience in a Digital World (EMEA) Recorded: Oct 26 2016 35 mins
    Mike Burke - Director Product Mktg, Testing Solutions
    There are three pillars to understanding the customer experience that your communications technology delivers – do you know what they are? With almost infinite amounts of data available about your customers, it can be difficult to fit all of the pieces together. Join IR’s Mike Burke as he discusses the different methods you can use to measure your customers’ experience, and how to start thinking like a customer.
  • How to Measure Customer Experience in a Digital World (APAC) Recorded: Oct 19 2016 39 mins
    Mike Burke - Director Product Mktg, Testing Solutions
    There are three pillars to understanding the customer experience that your communications technology delivers – do you know what they are? With almost infinite amounts of data available about your customers, it can be difficult to fit all of the pieces together. Join IR’s Mike Burke as he discusses the different methods you can use to measure your customers’ experience, and how to start thinking like a customer.
  • Comprehensive Functional Testing for IVR Applications Recorded: Oct 13 2016 41 mins
    Mike Burke - Director Product Mktg, Testing Solutions | Carlton Schowe - Solutions Consultant
    Increased digitization of C2B (Customer-to-Business) communications provides more channel choices than ever before, but if those channels fail to deliver, Customers will turn to voice. The first thing your now already-frustrated Customers will hear when they dial your number is your voice robot – what do they encounter when they get there? You need to ensure that your IVR applications are responding to or redirecting your customers as necessary, but manual testing of every menu option is time-consuming, error-prone, and delivers limited documentation. Join the experts at IR for a conversation on automated alternatives that will help you achieve both ROI and peace of mind.
A thousand points of reference. A single point of view.
IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Introduction to Prognosis for UC
  • Live at: Apr 15 2016 8:30 am
  • Presented by: Natalie Shiel and Ivan Boyce
  • From:
Your email has been sent.
or close