The Contact Center is the frontline to your customers - get this experience wrong and the consequences can be substantial - loss of revenue, brand damage, customer churn. Join this session to learn how you can optimize the performance of your contact center, we will cover:
- From PSTN to CC inbound call monitoring & testing
- Monitoring the infrastructure performance and availability of Avaya & Cisco UCC
- Monitoring & quickly troubleshooting the call quality
- Long term analytics reporting for the performance, quality and availability of your CC
Mike Burke | Director, Product Marketing, Testing Solutions
IR’s Prognosis suite of software & services gives you everything you need to be confident your multi-vendor UC and contact center solutions are working as expected. Join our webinar to learn about some key elements of Prognosis that will help manage your voice environment.
StressTest exercises capacity & performance prior to go-live or after changes. Use cases include TDM-SIP transition, HA architecture resilience, peak traffic health checks.
HeartBeat dials in regularly 24/7 to test customer experience & generates alerts when issues are identified. Use cases: IVR operation, branch connectivity, carrier SLA compliance.
UC Assessor is a cloud-based network assessment tool that measures QOS metrics and identifies problem areas. Use cases: testing from site to cloud or between two sites.
Prognosis Performance Management enables real-time visibility & control for multi-vendor UC & CC environments, reducing troubleshooting time & improving productivity.
Managing a Microsoft collaboration environment can be challenging. With multiple technology vendors, across various sites - it can be tough for a team to stay on top. Join this session to learn best tips on how to manage and optimize your Microsoft collaboration environment, focusing on deep troubleshooting for your Skype for Business and Skype for Business Online environments.
See how to monitor and troubleshoot your HPE NonStop environment to keep operations humming. Hear real-life case studies of how Prognosis helps keep the largest organisations around the world up and running.
Dave Murphy, Cisco Global Alliance Director | Keith Barnes, UC Solutions Engineer
This session will take a look at how to optimize your Cisco collaboration environment. With video playing a more critical role in driving collaboration, it has never been more critical to ensure your Cisco environment is fully optimized to deliver a truly outstanding experience, to users or customers. This interactive webinar will be presented by Dave Murphy, Global Alliance Manager, with a live demo presented by Keith Barnes one of our UC Solutions Engineers.
Join Nemertes Research President Robin Gareiss, and learn how organizations are leveraging their UCC capabilities to improve the customer engagement. During this data-backed webinar, we’ll cover the following:
> The measurable business benefits of leveraging collaboration apps for customer engagement inc. real-life case studies.
> How organizations architect and manage UCC solutions best practices.
> The pitfalls of hybrid UCC deployments and how can you hedge against them
> The key actions that will ensure the lowest operational costs
A thousand points of reference. A single point of view.
IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.
Skype for Business: Troubleshooting 201 (APAC Timezone)John Hand - Global Microsoft Alliance Director | Dave Bottomley - Communications Solutions Engineer[[ webcastStartDate * 1000 | amDateFormat: 'MMM D YYYY h:mm a' ]]56 mins