Is Your Contact Center Ready for the Holidays?

This session, co-hosted with Microsoft, will look at:
- Why Skype for Business? Where does Skype for Business fit in to the competitive landscape.
- How to leverage Skype for Business in your existing UC environment to maximize performance and investment.
- What next? What's coming and how to make sure your organization can get a 'first mover' advantage.

Dashboarding for IR Prognosis has moved to the next level with Live Canvas. Hear how customers are using Prognosis to improve operations and see the product in action with real life case studies for Avaya, Cisco and Skype for Business.

90-second video on the 4 key reasons why Service Providers, Telcos, Resellers and MSPs should partner with IR.

Skype for Business deployments can be complex, particularly in a multi-vendor environment. This session will look at how organizations can best monitor the performance of a Skype for Business deployment, what the out-of-the-box solution can manage and how it works in with Prognosis. Co-hosted with Microsoft, this promises to be a fantastic session.

Dashboarding for IR Prognosis has moved to the next level with Live Canvas. Hear how customers are using Prognosis to improve operations and see the product in action with real life case studies for Avaya, Cisco and Skype for Business.

This is part 2 of our Omnichannel Customer Experience series. Having looked at how you can deliver on the omnichannel customer experience promise, we now address how technology can assist in delivering the ultimate omnichannel customer experience.

If your organization is evaluating or looking to further expand its use of Skype for Business, how can you be confident you'll ace the deployment? This session will look at key factors to make sure you can Go Live with Confidence.

Omnichannel promises a better customer experience, but in reality this can be hard to deliver. With multiple technologies and vendors involved, how can you ensure the best customer experience is delivered? Learn this and more in our up-coming webinar.

Learn how your organization can create an 'Agile Advantage' in today's changing work environment, networks and continuing digitization. How to harness this to unleash innovation to drive business outcomes. We'll cover:

-Trends in The Industry
-Applications equal business value
-Industry Examples
-Q&A

Skype for Business is transforming the UC landscape, but how can organizations effectively evaluate Microsoft's UC offering? This session will look at the key steps to make an effective evaluation of Skype for Business.

There are many factors that might have a negative impact on your customer experience, so it's important to anticipate what can go wrong to take proactive action, before it's too late.

IR Prognosis has a long history in monitoring Avaya UC and contact centres. Hear the latest from IR for Avaya networks including;
- Multi vendor environments incl. Avaya, Cisco & Skype for Business
- Avaya Unified Communications and Contact center
- IR Testing Solutions Heartbeat and IVR testing
- Call Recording Assurance
- VoIP Network Troubleshooting

Your Contact Center plays a significant role in your Customers' journeys. How do you protect this cornerstone of your brand? In this session, IR Experts will cover some best practices and case studies on:

- Finding gaps in the Customer Experience before your customers are affected
- Providing actionable data for your team & management
- Ensuring your Contact Center Technology delivers the Customer Experience you intend

Join us for insights that will help you decide the best way to protect your Contact Center and Customer Experience.

Similar to a cockpit in an airplane, your merchant business has a wealth of untapped information that is indicative of the health of your payments processing environment. Figuring out what to key on is a different story. During this session, we will focus on the top 10 critical indicators/alerts across the terminals, payments switch, processors, issuers, interchanges and loyalty card systems in your environment that will ensure your business continues as a well-oiled machine.

This session will follow on from Part I, taking a specific look at how performance management software, like Prognosis, can assist in the successful deployment of Skype for Business.

Cloud UC is being rapidly adopted in the enterprise, but recent research has shown many organizations continue to be challenged with how to effectively integrate cloud in their existing UC ecosystem. The journey to the cloud is different for every organization, as is the end goal; whether your enterprise intends to keep some applications on-premises and adopt a hybrid solution or go fully cloud-based, you are tasked with constructing a roadmap that dictates which parts of your organization to migrate and when.

In this webinar, we’ll look at practical ways to get this transition to cloud UC right. You’ll hear from experts that can help you determine how to:
- Plan, deploy, and migrate
- Operate, troubleshoot problems, and optimize performance
- Maximize usage and adoption by ensuring optimal user experience along the way

Dashboarding for IR Prognosis has moved to the next level with Live Canvas. Hear how customers are using Prognosis to improve operations and see the product in action.

Deliver a successful Skype for Business project, from concept to completion.

There are many factors that might have a negative impact on your customer experience, so it's important to anticipate what can go wrong so that you know what to look for and address before it's too late. In part two of our series on Predictably Excellent Customer Experience, IR experts will discuss some of the things that can happen and the issues that might result so you can proactively protect your customer experience and ensure it lives up to your brand promise.