Is Your Contact Center Ready for the Holidays?

Today’s UC and collaboration environments are highly complex, often spread across multiple locations using multi-vendor technology.

During this seminar Martin Smith, Solutions Engineer at IR, will address the challenges of ensuring a reliable and healthy unified communications and collaboration environment under increasing complexity. Exploring how you can maximise a positive user experience for your customers and stakeholders - from inside out to outside in - from a single view.

What you will takeaway from this session:
How to troubleshoot and manage a multi-tenant and multi-vendor UC and collaboration environment
How to measure and manage user experience from one platform to another.
What to look for when operating and troubleshooting your multi-vendor, multi-tenant UC and collaboration environment.
How SLA testing before rolling out a cloud based UC and collaboration environment can increase positive user experience.

Join one of our Senior Solutions Engineers for a live demo of Prognosis for Unified Communications

Having covered the planning and readiness phases in the first two webinars of the series, we turn our focus to the deployment and adoption phase. Now is when the rubber hits the road, so to speak. Get this wrong and the whole project can be in jeopardy, while your best made plans lay in ruin. This may seem a tad dramatic, it isn't - if you can't get your people using the new tools it is near impossible to realize ROI on a project of this scale.

Joshua Shoemaker, VP Technical Services and Operations at Enabling Technologies, will join this session to share first hand experiences on where organizations have managed this step successfully and some learning on where others have perhaps not got this right, including the implication to project timings and cost.

This will be an interactive session with questions throughout and a dedicated Q&A at the conclusion of the presentation. If you are managing, deploying or just thinking about Microsoft Teams, you do not want to miss this webinar.

APAC Timezone Webinar

Join one of our Senior Solutions Engineers for a live demo of Prognosis for Unified Communications

Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The all important technical capabilities assessment, ensuring the network, endpoints and users are adequately prepared for the move.

Hear first hand from IR's Global Head of Information Systems and Technology, Jason Schwendinger, on how he has been tackling these issues.

Join this session for a monthly demo of Prognosis for UC.

When Microsoft Teams was announced in March 2017, it left organizations grappling with the challenge of how they might integrate Microsoft's new collaboration tool in to their environment. This was accelerated when later that year, Microsoft advised Skype for Business would eventually be replaced by Teams.

Many organizations were left with fundamental questions on how to manage their unified communications and collaboration environment moving forward. What to move from on-premises and when? How to ensure the network can manage the transition? What investment was required? What measures to put in place to ensure adoption of the new technology?

To assist organizations deploying or considering Microsoft Teams we have developed a three part webinar series, to tell the story of one organizations journey to adopting Teams in their environment.

Part one will take an in-depth look at the planning phase of the project:

- Planning for success
- Envisioning stage
- Assessment stage
- Design stage

A live demo of Prognosis for Unified Communications, hosted by one of our Senior Solutions Engineers.

The Contact Center is the frontline to your customers - get this experience wrong and the consequences can be substantial - loss of revenue, brand damage, customer churn. Join this session to learn how you can optimize the performance of your contact center, we will cover:

- From PSTN to CC inbound call monitoring & testing
- Monitoring the infrastructure performance and availability of Avaya & Cisco UCC
- Monitoring & quickly troubleshooting the call quality
- Long term analytics reporting for the performance, quality and availability of your CC

A live demo hosted by one of IR's Senior Solution Engineers.

Join us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer.

IR’s Prognosis suite of software & services gives you everything you need to be confident your multi-vendor UC and contact center solutions are working as expected. Join our webinar to learn about some key elements of Prognosis that will help manage your voice environment.

StressTest exercises capacity & performance prior to go-live or after changes. Use cases include TDM-SIP transition, HA architecture resilience, peak traffic health checks.

HeartBeat dials in regularly 24/7 to test customer experience & generates alerts when issues are identified. Use cases: IVR operation, branch connectivity, carrier SLA compliance.

UC Assessor is a cloud-based network assessment tool that measures QOS metrics and identifies problem areas. Use cases: testing from site to cloud or between two sites.

Prognosis Performance Management enables real-time visibility & control for multi-vendor UC & CC environments, reducing troubleshooting time & improving productivity.

Managing a Microsoft collaboration environment can be challenging. With multiple technology vendors, across various sites - it can be tough for a team to stay on top. Join this session to learn best tips on how to manage and optimize your Microsoft collaboration environment, focusing on deep troubleshooting for your Skype for Business and Skype for Business Online environments.

Join our APAC Cisco Unified Communications webinar, hosted by an IR Solutions Engineer with live Q&A.

See how to monitor and troubleshoot your HPE NonStop environment to keep operations humming. Hear real-life case studies of how Prognosis helps keep the largest organisations around the world up and running.

Rescheduled live demo session of Prognosis for UC and the recent 11.5 updates. Will be hosted by Stefan Rottbeck, one of our Senior Solutions Engineers, and have live Q&A.

Join our APAC Cisco Unified Communications webinar, hosted by an IR Solutions Engineer with live Q&A.

This joint session with Cisco will take a look at what is new for Service Providers as part of Cisco HCS.