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Is Your Contact Center Ready for the Holidays?

How Pre-Season Training Drives Peak Season Results.

As the fall retail season approaches, now is the time to put your retail or financial services Contact Center through its paces so that you can proactively identify issues that will cause your Contact Center to grind to a halt when it needs to be performing at its peak. Learn how you can test and train now and set up an ongoing contact center assurance program that will have you at the top of your game.
Recorded Jul 7 2016 50 mins
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Presented by
Mike Burke - Director Product Mktg, Testing Solutions
Presentation preview: Is Your Contact Center Ready for the Holidays?

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A thousand points of reference. A single point of view.
IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.

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  • Title: Is Your Contact Center Ready for the Holidays?
  • Live at: Jul 7 2016 3:00 pm
  • Presented by: Mike Burke - Director Product Mktg, Testing Solutions
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