Is Your Contact Center Ready for the Holidays?

A live demo hosted by one of IR's Senior Solution Engineers.

Join us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer.

IR’s Prognosis suite of software & services gives you everything you need to be confident your multi-vendor UC and contact center solutions are working as expected. Join our webinar to learn about some key elements of Prognosis that will help manage your voice environment.

StressTest exercises capacity & performance prior to go-live or after changes. Use cases include TDM-SIP transition, HA architecture resilience, peak traffic health checks.

HeartBeat dials in regularly 24/7 to test customer experience & generates alerts when issues are identified. Use cases: IVR operation, branch connectivity, carrier SLA compliance.

UC Assessor is a cloud-based network assessment tool that measures QOS metrics and identifies problem areas. Use cases: testing from site to cloud or between two sites.

Prognosis Performance Management enables real-time visibility & control for multi-vendor UC & CC environments, reducing troubleshooting time & improving productivity.

Managing a Microsoft collaboration environment can be challenging. With multiple technology vendors, across various sites - it can be tough for a team to stay on top. Join this session to learn best tips on how to manage and optimize your Microsoft collaboration environment, focusing on deep troubleshooting for your Skype for Business and Skype for Business Online environments.

Join our APAC Cisco Unified Communications webinar, hosted by an IR Solutions Engineer with live Q&A.

See how to monitor and troubleshoot your HPE NonStop environment to keep operations humming. Hear real-life case studies of how Prognosis helps keep the largest organisations around the world up and running.

Rescheduled live demo session of Prognosis for UC and the recent 11.5 updates. Will be hosted by Stefan Rottbeck, one of our Senior Solutions Engineers, and have live Q&A.

Join our APAC Cisco Unified Communications webinar, hosted by an IR Solutions Engineer with live Q&A.

This joint session with Cisco will take a look at what is new for Service Providers as part of Cisco HCS.

Join one of our Senior Solutions Engineers for a live demo of Prognosis for UC

Join us for a live demo of Prognosis for UC capabilities. This session will take a particular focus on Cisco and mutli-vendor use-cases.

Join our APAC Avaya Unified Communications webinar, hosted by an IR Solutions Engineer with live Q&A.

This session will take a look at how to optimize your Cisco collaboration environment. With video playing a more critical role in driving collaboration, it has never been more critical to ensure your Cisco environment is fully optimized to deliver a truly outstanding experience, to users or customers. This interactive webinar will be presented by Dave Murphy, Global Alliance Manager, with a live demo presented by Keith Barnes one of our UC Solutions Engineers.

A live demo of Prognosis for UC hosted by one of our Solutions Engineers

Join Nemertes Research President Robin Gareiss, and learn how organizations are leveraging their UCC capabilities to improve the customer engagement. During this data-backed webinar, we’ll cover the following:
> The measurable business benefits of leveraging collaboration apps for customer engagement inc. real-life case studies.
> How organizations architect and manage UCC solutions best practices.
> The pitfalls of hybrid UCC deployments and how can you hedge against them
> The key actions that will ensure the lowest operational costs

Joins us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer.

Voice compliance isn’t an IT issue or a Legal issue its everyone's issue.

Join us if you record calls and want to simplify compliance and reduce costs.

IR Prognosis Recording Assurance monitors and confirms regulatory adherence and finds problems before they happen.

Join us for an update on Microsoft Teams with David Branscome, Partner Technical Architect at Microsoft who will discuss the latest Teams news. Covering an update on timing, tools to make sure your Teams deployment is successful, considerations to keep in mind and key resources to help get you there. Join us to learn:

> Teams timing: Teams momentum, roadmap updates on feature parity, migration considerations and guidance
> Teams Tools: MyAdvisor guidance and walk through
> Teams Tips: migration pre-requisites and best practice (pre-migration)

With Video conferences on the rise hear how you can overcome barriers to user adoption and deal with technical issues including;
- Video Conferencing not working at all
- Enough usage to justify ROI
- How do deal with poor quality video and/or audio
- And more...