How Pre-Season Training Drives Peak Season Results.
As the fall retail season approaches, now is the time to put your retail or financial services Contact Center through its paces so that you can proactively identify issues that will cause your Contact Center to grind to a halt when it needs to be performing at its peak. Learn how you can test and train now and set up an ongoing contact center assurance program that will have you at the top of your game.
RecordedJul 7 201650 mins
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Jason Schwendinger, Global Head of IT | Dave Bottomley, Senior Solutions Engineer
Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The all important technical capabilities assessment, ensuring the network, endpoints and users are adequately prepared for the move.
Hear first hand from IR's Global Head of Information Systems and Technology, Jason Schwendinger, on how he has been tackling these issues.
Richard Smith, Global Microsoft Alliance Director | Dave Bottomley, Senior Solutions Engineer
When Microsoft Teams was announced in March 2017, it left organizations grappling with the challenge of how they might integrate Microsoft's new collaboration tool in to their environment. This was accelerated when later that year, Microsoft advised Skype for Business would eventually be replaced by Teams.
Many organizations were left with fundamental questions on how to manage their unified communications and collaboration environment moving forward. What to move from on-premises and when? How to ensure the network can manage the transition? What investment was required? What measures to put in place to ensure adoption of the new technology?
To assist organizations deploying or considering Microsoft Teams we have developed a three part webinar series, to tell the story of one organizations journey to adopting Teams in their environment.
Part one will take an in-depth look at the planning phase of the project:
The Contact Center is the frontline to your customers - get this experience wrong and the consequences can be substantial - loss of revenue, brand damage, customer churn. Join this session to learn how you can optimize the performance of your contact center, we will cover:
- From PSTN to CC inbound call monitoring & testing
- Monitoring the infrastructure performance and availability of Avaya & Cisco UCC
- Monitoring & quickly troubleshooting the call quality
- Long term analytics reporting for the performance, quality and availability of your CC
Mike Burke | Director, Product Marketing, Testing Solutions
IR’s Prognosis suite of software & services gives you everything you need to be confident your multi-vendor UC and contact center solutions are working as expected. Join our webinar to learn about some key elements of Prognosis that will help manage your voice environment.
StressTest exercises capacity & performance prior to go-live or after changes. Use cases include TDM-SIP transition, HA architecture resilience, peak traffic health checks.
HeartBeat dials in regularly 24/7 to test customer experience & generates alerts when issues are identified. Use cases: IVR operation, branch connectivity, carrier SLA compliance.
UC Assessor is a cloud-based network assessment tool that measures QOS metrics and identifies problem areas. Use cases: testing from site to cloud or between two sites.
Prognosis Performance Management enables real-time visibility & control for multi-vendor UC & CC environments, reducing troubleshooting time & improving productivity.
Managing a Microsoft collaboration environment can be challenging. With multiple technology vendors, across various sites - it can be tough for a team to stay on top. Join this session to learn best tips on how to manage and optimize your Microsoft collaboration environment, focusing on deep troubleshooting for your Skype for Business and Skype for Business Online environments.
See how to monitor and troubleshoot your HPE NonStop environment to keep operations humming. Hear real-life case studies of how Prognosis helps keep the largest organisations around the world up and running.
A thousand points of reference. A single point of view.
IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.