Is Your Contact Center Ready for the Holidays?

This session will focus on Prognosis for Service Provider Cisco capabilities.

Studies show that a bad customer experience can significantly damage the long term revenue potential of your client base, in particular customers are nine times more likely to vocalise a bad experience to other future clients. Thomas Pilz, Principal solutions strategist at IR discusses how you can protect your customer experience with pro-active performance monitoring of your UC ecosystem. Join us on April 5th at 9.30am to find out more.

Session on how you can optimize your Cisco collaboration environment

In today’s business world, communication matters more than ever. People want to communicate in new ways everyday: more channels, more devices, more flexibility. But these demands rely on a new generation of technology, operating in real-time. What happens if the technology isn’t reliable? Digital services to customers are unreachable. Phones stop working. Video conferences crash.

A small outage can have a big impact. Businesses need to react quickly and get to the root cause to find a solution. They need to ensure their UC is reliable, and optimized.

Unified communications are the arteries and veins of your organization and its connection to the outside world. Internally, you can’t function properly when there are problems. Externally, you’re paralyzed when there’s an outage. Unified communications keep the heart of the organization pumping.

Without effective communications and collaboration capabilities, employees are at a competitive disadvantage with slower product development and decision making overall. Reliable communications and collaboration infrastructure that helps employees work efficiently enables your organization to breathe.

Join our monthly live demo webinar, hosted by an IR Solutions Engineer with live Q&A.

In today’s business world, communication matters more than ever. People want to communicate in new ways everyday: more channels, more devices, more flexibility. But these demands rely on a new generation of technology, operating in real-time. What happens if the technology isn’t reliable? Digital services to customers are unreachable. Phones stop working. Video conferences crash.

A small outage can have a big impact. Businesses need to react quickly and get to the root cause to find a solution. They need to ensure their UC is reliable, and optimized.

Unified communications are the arteries and veins of your organization and its connection to the outside world. Internally, you can’t function properly when there are problems. Externally, you’re paralyzed when there’s an outage. Unified communications keep the heart of the organization pumping.

Without effective communications and collaboration capabilities, employees are at a competitive disadvantage with slower product development and decision making overall. Reliable communications and collaboration infrastructure that helps employees work efficiently enables your organization to breathe.

The shift to the cloud requires rethinking how enterprises and partners Envision, Onboard and Drive Value with cloud services.
Hear practical guidance on Skype for Business and Microsoft Teams including network readiness assessment.

Join our monthly live demo webinar, hosted by an IR Solutions Engineer with live Q&A.

Join to hear the latest on Skype for Business & common implementation challenges in complex environments. Hear the latest user stories from Microsoft award winning partner ESi Asia out of Hong Kong.

Hear how OBS & IR help enterprise customers plan, deploy & operate Microsoft Skype for Business. With case studies and tips on how to evaluate your existing infrastructure.

2017 has been a big year in UC, the increased impacts of AI, Microsoft's announcement Teams, Avaya exiting Chapter 11 and Cisco's continued march toward the cloud, just to name a few.
What will 2018 have in store? Join this webinar to get the lowdown on predictions for 2018 so you can stay ahead of the game.

UC moves quickly from on premise to cloud to mobility. Hear our predictions for 2018 including vendors like Microsoft, Avaya to Cisco. Also key technologies like cloud, mobility, contact centre and testing.

When Microsoft launched Teams in 2016 many wondered what this would mean for Skype for Business. Join us to hear from Microsoft's David Branscome on the road ahead for Intelligent Communications and collaboration.

Join our monthly live demo webinar, hosted by an IR Solutions Engineer with live Q&A.

Join to hear the latest on Skype for Business and Microsoft Teams.The differences how they will work together, common implementation problems and managing adoption. Hear user stories from Microsoft Australia partner of the year award winner Insync Technology.

Join our monthly live demo webinar, hosted by an IR Solutions Engineer with live Q&A.

MifID II is coming this webinar will cover off what you need to know from a call recording perspective.