Is Your Contact Center Ready for the Holidays?

Join our APAC Avaya Unified Communications webinar, hosted by an IR Solutions Engineer with live Q&A.

This session will take a look at how to optimize your Cisco collaboration environment. With video playing a more critical role in driving collaboration, it has never been more critical to ensure your Cisco environment is fully optimized to deliver a truly outstanding experience, to users or customers. This interactive webinar will be presented by Dave Murphy, Global Alliance Manager, with a live demo presented by Keith Barnes one of our UC Solutions Engineers.

A live demo of Prognosis for UC hosted by one of our Solutions Engineers

Join Nemertes Research President Robin Gareiss, and learn how organizations are leveraging their UCC capabilities to improve the customer engagement. During this data-backed webinar, we’ll cover the following:
> The measurable business benefits of leveraging collaboration apps for customer engagement inc. real-life case studies.
> How organizations architect and manage UCC solutions best practices.
> The pitfalls of hybrid UCC deployments and how can you hedge against them
> The key actions that will ensure the lowest operational costs

Joins us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer.

Voice compliance isn’t an IT issue or a Legal issue its everyone's issue.

Join us if you record calls and want to simplify compliance and reduce costs.

IR Prognosis Recording Assurance monitors and confirms regulatory adherence and finds problems before they happen.

Join us for an update on Microsoft Teams with David Branscome, Partner Technical Architect at Microsoft who will discuss the latest Teams news. Covering an update on timing, tools to make sure your Teams deployment is successful, considerations to keep in mind and key resources to help get you there. Join us to learn:

> Teams timing: Teams momentum, roadmap updates on feature parity, migration considerations and guidance
> Teams Tools: MyAdvisor guidance and walk through
> Teams Tips: migration pre-requisites and best practice (pre-migration)

With Video conferences on the rise hear how you can overcome barriers to user adoption and deal with technical issues including;
- Video Conferencing not working at all
- Enough usage to justify ROI
- How do deal with poor quality video and/or audio
- And more...

Quality of experience is key to a successful UC environment and Skype for Business is no different.In this session we will discuss keys to troubleshooting Voice and Video in a Skype for Business deployment, whether that is on-premises, hybrid or cloud.

Join us for a live demonstration of Prognosis for Unified Communications. Delivered by a Senior Solutions Engineer with live Q&A

Join our APAC demo webinar, hosted by an IR Solutions Engineer with live Q&A.

This session will focus on Prognosis for Service Provider Cisco capabilities.

Studies show that a bad customer experience can significantly damage the long term revenue potential of your client base, in particular customers are nine times more likely to vocalise a bad experience to other future clients. Thomas Pilz, Principal solutions strategist at IR discusses how you can protect your customer experience with pro-active performance monitoring of your UC ecosystem. Join us on April 5th at 9.30am to find out more.

Session on how you can optimize your Cisco collaboration environment

In today’s business world, communication matters more than ever. People want to communicate in new ways everyday: more channels, more devices, more flexibility. But these demands rely on a new generation of technology, operating in real-time. What happens if the technology isn’t reliable? Digital services to customers are unreachable. Phones stop working. Video conferences crash.

A small outage can have a big impact. Businesses need to react quickly and get to the root cause to find a solution. They need to ensure their UC is reliable, and optimized.

Unified communications are the arteries and veins of your organization and its connection to the outside world. Internally, you can’t function properly when there are problems. Externally, you’re paralyzed when there’s an outage. Unified communications keep the heart of the organization pumping.

Without effective communications and collaboration capabilities, employees are at a competitive disadvantage with slower product development and decision making overall. Reliable communications and collaboration infrastructure that helps employees work efficiently enables your organization to breathe.

Join our monthly live demo webinar, hosted by an IR Solutions Engineer with live Q&A.

In today’s business world, communication matters more than ever. People want to communicate in new ways everyday: more channels, more devices, more flexibility. But these demands rely on a new generation of technology, operating in real-time. What happens if the technology isn’t reliable? Digital services to customers are unreachable. Phones stop working. Video conferences crash.

A small outage can have a big impact. Businesses need to react quickly and get to the root cause to find a solution. They need to ensure their UC is reliable, and optimized.

Unified communications are the arteries and veins of your organization and its connection to the outside world. Internally, you can’t function properly when there are problems. Externally, you’re paralyzed when there’s an outage. Unified communications keep the heart of the organization pumping.

Without effective communications and collaboration capabilities, employees are at a competitive disadvantage with slower product development and decision making overall. Reliable communications and collaboration infrastructure that helps employees work efficiently enables your organization to breathe.

The shift to the cloud requires rethinking how enterprises and partners Envision, Onboard and Drive Value with cloud services.
Hear practical guidance on Skype for Business and Microsoft Teams including network readiness assessment.