Hi [[ session.user.profile.firstName ]]

Skype Operations Framework & Network Readiness (EMEA Timezone)

Microsoft just announced the Skype Operations Framework (SOF) - which incorporates network pre-assessment. This session will take a deep dive in to how the program can be used to deliver and effective and reliable Skype for Business Deployment.

One of the most critical elements in a successful UC deployment in the cloud or a hybrid environment is ensuring the IT infrastructure is optimized to cope with the demands of real-time communications.

However, organizations often fail to pre-assess their network and UC environment and later find out during deployment the network is unable to handle the demands, causing a poor user experience.

Join us to learn more about the new SOF and network pre-assessment requirement.
Recorded Sep 1 2016 44 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Korneel Bullens, Sr Customer Eng Architect - Microsoft | Thomas Canty - Chief Innovation Officer, IR
Presentation preview: Skype Operations Framework & Network Readiness (EMEA Timezone)

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile

IR

  • Best Practices to Keep Your Customers (and Boss) Happy Feb 2 2017 4:00 pm UTC 60 mins
    Mike Burke - Director Product Mktg, Testing Solution
    Your Contact Center plays a significant role in your Customers' journeys, so you owe it to your Customers, your brand, and yourself to do whatever you can to ensure all the technology you have in place delivers the experience you intend. In our next session, we'll offer some best practices that will allow you to walk in your Customers' shoes as they interact with your Contact Center, and do just that.
  • Skype for Business: Concept to Completion, Part II Jan 19 2017 6:00 pm UTC 60 mins
    John Hand - Global Microsoft Alliance Director | Dave Bottomley - Communications Solutions Engineer
    This session will follow on from Part I, taking a specific look at how performance management software, like Prognosis, can assist in the successful deployment of Skype for Business.
  • Next generation dashboarding Recorded: Nov 24 2016 25 mins
    Craig Porter - Payments & Infrastructure ANZ, IR | Siti Chen - Senior Solutions Engineer, IR
    Dashboarding for IR Prognosis has moved to the next level with Live Canvas. Hear how customers are using Prognosis to improve operations and see the product in action.
  • Skype for Business: From Concept to Completion Recorded: Nov 22 2016 64 mins
    John Hand - Global Microsoft Alliance Director | Skip Chilcott - Global Head, Product Marketing
    Deliver a successful Skype for Business project, from concept to completion.
  • What Factors Kill the Customer Experience? Recorded: Nov 17 2016 52 mins
    Mike Burke - Director Product Mktg, Testing Solutions
    There are many factors that might have a negative impact on your customer experience, so it's important to anticipate what can go wrong so that you know what to look for and address before it's too late. In part two of our series on Predictably Excellent Customer Experience, IR experts will discuss some of the things that can happen and the issues that might result so you can proactively protect your customer experience and ensure it lives up to your brand promise.
  • Best of Microsoft Ignite Recorded: Oct 27 2016 57 mins
    Siunie Sutjahjo - Senior Product Manager for Skype for Business, Microsoft | John Hand - Global Microsoft Alliance Director
    Microsoft Ignite 2016 was sold out. If you missed a ticket to the biggest Microsoft show on earth, or you couldn't get to Atlanta, GA. The this will be the next best thing.
  • How to Measure Customer Experience in a Digital World (EMEA) Recorded: Oct 26 2016 35 mins
    Mike Burke - Director Product Mktg, Testing Solutions
    There are three pillars to understanding the customer experience that your communications technology delivers – do you know what they are? With almost infinite amounts of data available about your customers, it can be difficult to fit all of the pieces together. Join IR’s Mike Burke as he discusses the different methods you can use to measure your customers’ experience, and how to start thinking like a customer.
  • How to Measure Customer Experience in a Digital World (APAC) Recorded: Oct 19 2016 39 mins
    Mike Burke - Director Product Mktg, Testing Solutions
    There are three pillars to understanding the customer experience that your communications technology delivers – do you know what they are? With almost infinite amounts of data available about your customers, it can be difficult to fit all of the pieces together. Join IR’s Mike Burke as he discusses the different methods you can use to measure your customers’ experience, and how to start thinking like a customer.
  • Comprehensive Functional Testing for IVR Applications Recorded: Oct 13 2016 41 mins
    Mike Burke - Director Product Mktg, Testing Solutions | Carlton Schowe - Solutions Consultant
    Increased digitization of C2B (Customer-to-Business) communications provides more channel choices than ever before, but if those channels fail to deliver, Customers will turn to voice. The first thing your now already-frustrated Customers will hear when they dial your number is your voice robot – what do they encounter when they get there? You need to ensure that your IVR applications are responding to or redirecting your customers as necessary, but manual testing of every menu option is time-consuming, error-prone, and delivers limited documentation. Join the experts at IR for a conversation on automated alternatives that will help you achieve both ROI and peace of mind.
  • Successfully Troubleshooting Skype for Business (EMEA) Recorded: Oct 6 2016 63 mins
    Thomas Pilz - Principle Solution Strategist, IR | Stephen Elliott - Marketing Director, MEA/APAC IR
    This session will give a view on how to successfully troubleshoot Skype for Business scenarios:
    - Conference Calls
    - Soft phone
    - Voice quality
  • Successfully Troubleshooting Skype for Business (APAC) Recorded: Oct 6 2016 62 mins
    Thomas Canty - Chief Innovation Officer, IR | Stephen Elliott - Marketing Director, APAC
    This session will give a view on how to successfully troubleshoot Skype for Business scenarios:
    - Conference Calls
    - Soft phone
    - Voice quality
  • Contact center compliance and call recording assurance (EMEA Timezone) Recorded: Sep 29 2016 45 mins
    Travis Polland Senior Product Manager IR
    In the wake of financial regulation such as MiFID II or the "Dodd-Frank" Wall Street Reform and Consumer Protection Act, many banks and providers of independent financial advice in the US, Europe and Asia have been looking at how best to monitor and control the activities of their traders, wealth brokers and contact centers.

    The cost of compliance can considerable, however, the risks associated with non-compliance can result in even more substantial costs to the business.

    Hear emerging trends in compliance for contact centers and traders.
  • Contact center compliance and call recording assurance (APAC Timezone) Recorded: Sep 29 2016 38 mins
    Travis Polland Senior Product Manager IR
    In the wake the new US financial regulation such as the "Dodd-Frank" Wall Street Reform and Consumer Protection Act, many banks in the US, Europe and Asia have been looking at how best to monitor and control the activities of their traders and contact centers.

    The cost of compliance can considerable, however, the risks associated with non-compliance can result in even more substantial costs to the business.

    Hear emerging trends in compliance for contact centres and traders.
  • Successfully Troubleshooting Skype for Business Recorded: Sep 22 2016 63 mins
    John Hand - Global Microsoft Alliance Director | Dave Bottomley - Communications Solutions Engineer
    This session will give a view on how to successfully troubleshoot Skype for Business scenarios:
    - Conference Calls
    - Soft phone
    - Voice quality
  • How to Measure Customer Experience in a Digital World Recorded: Sep 15 2016 42 mins
    Mike Burke - Director Product Mktg, Testing Solutions
    There are three pillars to understanding the customer experience that your communications technology delivers – do you know what they are? With almost infinite amounts of data available about your customers, it can be difficult to fit all of the pieces together. Join IR’s Mike Burke as he discusses the different methods you can use to measure your customers’ experience, and how to start thinking like a customer.
  • Skype Operations Framework & Network Readiness (EMEA Timezone) Recorded: Sep 1 2016 44 mins
    Korneel Bullens, Sr Customer Eng Architect - Microsoft | Thomas Canty - Chief Innovation Officer, IR
    Microsoft just announced the Skype Operations Framework (SOF) - which incorporates network pre-assessment. This session will take a deep dive in to how the program can be used to deliver and effective and reliable Skype for Business Deployment.

    One of the most critical elements in a successful UC deployment in the cloud or a hybrid environment is ensuring the IT infrastructure is optimized to cope with the demands of real-time communications.

    However, organizations often fail to pre-assess their network and UC environment and later find out during deployment the network is unable to handle the demands, causing a poor user experience.

    Join us to learn more about the new SOF and network pre-assessment requirement.
  • Skype Operations Framework & Network Readiness (APAC Timezone) Recorded: Sep 1 2016 49 mins
    Thomas Canty - Chief Innovation Officer, IR | Stephen Elliott - Marketing Director, APAC
    Microsoft just announced the Skype Operations Framework (SOF) - which incorporates network pre-assessment. This session will take a deep dive in to how the program can be used to deliver and effective and reliable Skype for Business Deployment.

    One of the most critical elements in a successful UC deployment in the cloud or a hybrid environment is ensuring the IT infrastructure is optimized to cope with the demands of real-time communications.

    However, organizations often fail to pre-assess their network and UC environment and later find out during deployment the network is unable to handle the demands, causing a poor user experience.

    Join us to learn more about the new SOF and network pre-assessment requirement.
  • Skype Operations Framework & Network Readiness Recorded: Aug 25 2016 62 mins
    Korneel Bullens, Sr Customer Eng Architect - Microsoft | John Hand, Global Microsoft Alliance Director - IR
    Microsoft just announced the Skype Operations Framework (SOF) - which incorporates network pre-assessment. This session will take a deep dive in to how the program can be used to deliver an effective and reliable Skype for Business Deployment.

    One of the most critical elements in a successful UC deployment in the cloud or a hybrid environment is ensuring the IT infrastructure is optimized to cope with the demands of real-time communications.

    However, organizations often fail to pre-assess their network and UC environment and later find out during deployment the network is unable to handle the demands, causing a poor user experience.

    Join us to learn more about the new SOF and network pre-assessment requirement.
  • Skype for Business: Journey to the Cloud Recorded: Jul 21 2016 60 mins
    Sandeep Narkhede, Microsoft | Pranavi Jakkam, Microsoft | John Hand, IR
    Educational session looking at the challenges and considerations when migration to a cloud based UC solution.
  • Is Your Contact Center Ready for the Holidays? Recorded: Jul 7 2016 50 mins
    Mike Burke - Director Product Mktg, Testing Solutions
    How Pre-Season Training Drives Peak Season Results.

    As the fall retail season approaches, now is the time to put your retail or financial services Contact Center through its paces so that you can proactively identify issues that will cause your Contact Center to grind to a halt when it needs to be performing at its peak. Learn how you can test and train now and set up an ongoing contact center assurance program that will have you at the top of your game.
A thousand points of reference. A single point of view.
IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Skype Operations Framework & Network Readiness (EMEA Timezone)
  • Live at: Sep 1 2016 9:00 am
  • Presented by: Korneel Bullens, Sr Customer Eng Architect - Microsoft | Thomas Canty - Chief Innovation Officer, IR
  • From:
Your email has been sent.
or close