Zil Bareisis, Head of Retail Banking, Celent, Jim Bowers, Payments Solution Specialist, IR
Today’s consumers are demanding more purchasing options and convenience than ever before. This has spurred a digital transformation that is reshaping how retailers and issuers do business now and in the future.
The need to reinvent cards for the digital world, solve for digital commerce and continuously innovate in consumer payments are imperative to enhancing customer satisfaction and gaining a competitive edge.
Join IR, Celent and your peers as we discuss the top ten predictions for retail payments in 2020 and how evolving your payment solutions will help you stay ahead of your customers’ expectations while providing you assurance your payments are being processed smoothly and efficiently.
Join our monthly live demo session of Prognosis for UC. The session is hosted by one of our Senior Solutions Engineers, providing an overview of Prognosis' capabilities to troubleshoot, monitor and optimize communications environments. With true multi-vendor visibility across Cisco, Avaya and Microsoft.
The session also provides a great opportunity for live Q&A.
Just as people need proactive regular check-ups to ensure they stay in good health, it’s important for hospitals to proactively manage the health and performance of their communications environment to set them up for long-term high performance.
IR prognosis provides real-time insight into the key health indicators of your communications ecosystem and can even provide guidance on how to address any problems that are identified.
Whether you’re preparing for open enrollment, upgrading your telemedicine capabilities, or working on future enhancements to deliver better experiences for patients, learn how Prognosis real-time performance management can help you keep your finger on the pulse.
Join us for this webinar, presented in partnership with GfK Research, where we will take a deep dive into the research. We'll explain the methodology, share some additional not seen before insights and help you understand what the results could mean for your organisation.
Jan Erik Aase,Principal Analyst, ISG | Jason Barker, Senior VP of IR | Ram Ohja, Global Practice Head of HCL Technologies
By 2020, the rise of the millennial workforce will form 50% of the global workforce as per PwC’s 14th Annual Global CEO Survey. They are heavily reliant and powered by technology. In response to attracting top talents, employers are starting to adapt their IT policy to appeal more directly to millennials. They expect a holistic workplace technology ecosystem leading to better productivity across the enterprise. How to enable the digital workforce had been the unanswered question for long. ‘Video’ is the answer to the new wave in Collaboration to enable the digital workforce.
Visual Communication and Collaboration is vastly becoming the new norm as the workforce evolves prioritizing on mobility and flexibility for internal employees & external customers who can now instantly connect face to face whether you are across town or thousands of miles away. Enterprises have come to realize the importance of proactive performance management in preventing problems before they occur. IR and HCL approach to OX (Optimal Operation Experience) is standing out because of its foundation: Unified Monitoring Tools integrated with Automation and Orchestration Bots
Join us for this webinar, presented in partnership with GfK Research, where we will take a deep dive into the research. We'll explain the methodology, share some additional not seen before insights and help you understand what the results could mean for your organization.
Today’s UC and collaboration environments are highly complex, often spread across multiple locations using multi-vendor technology.
During this seminar Martin Smith, Solutions Engineer at IR, will address the challenges of ensuring a reliable and healthy unified communications and collaboration environment under increasing complexity. Exploring how you can maximise a positive user experience for your customers and stakeholders - from inside out to outside in - from a single view.
What you will takeaway from this session:
How to troubleshoot and manage a multi-tenant and multi-vendor UC and collaboration environment
How to measure and manage user experience from one platform to another.
What to look for when operating and troubleshooting your multi-vendor, multi-tenant UC and collaboration environment.
How SLA testing before rolling out a cloud based UC and collaboration environment can increase positive user experience.
Joshua Shoemaker, VP Tech Services and Ops - Enabling Technologies | Dave Bottomley, Senior Solutions Engineer - IR
Having covered the planning and readiness phases in the first two webinars of the series, we turn our focus to the deployment and adoption phase. Now is when the rubber hits the road, so to speak. Get this wrong and the whole project can be in jeopardy, while your best made plans lay in ruin. This may seem a tad dramatic, it isn't - if you can't get your people using the new tools it is near impossible to realize ROI on a project of this scale.
Joshua Shoemaker, VP Technical Services and Operations at Enabling Technologies, will join this session to share first hand experiences on where organizations have managed this step successfully and some learning on where others have perhaps not got this right, including the implication to project timings and cost.
This will be an interactive session with questions throughout and a dedicated Q&A at the conclusion of the presentation. If you are managing, deploying or just thinking about Microsoft Teams, you do not want to miss this webinar.
Jason Schwendinger, Global Head of IT | Dave Bottomley, Senior Solutions Engineer
Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The all important technical capabilities assessment, ensuring the network, endpoints and users are adequately prepared for the move.
Hear first hand from IR's Global Head of Information Systems and Technology, Jason Schwendinger, on how he has been tackling these issues.
Richard Smith, Global Microsoft Alliance Director | Dave Bottomley, Senior Solutions Engineer
When Microsoft Teams was announced in March 2017, it left organizations grappling with the challenge of how they might integrate Microsoft's new collaboration tool in to their environment. This was accelerated when later that year, Microsoft advised Skype for Business would eventually be replaced by Teams.
Many organizations were left with fundamental questions on how to manage their unified communications and collaboration environment moving forward. What to move from on-premises and when? How to ensure the network can manage the transition? What investment was required? What measures to put in place to ensure adoption of the new technology?
To assist organizations deploying or considering Microsoft Teams we have developed a three part webinar series, to tell the story of one organizations journey to adopting Teams in their environment.
Part one will take an in-depth look at the planning phase of the project:
The Contact Center is the frontline to your customers - get this experience wrong and the consequences can be substantial - loss of revenue, brand damage, customer churn. Join this session to learn how you can optimize the performance of your contact center, we will cover:
- From PSTN to CC inbound call monitoring & testing
- Monitoring the infrastructure performance and availability of Avaya & Cisco UCC
- Monitoring & quickly troubleshooting the call quality
- Long term analytics reporting for the performance, quality and availability of your CC
Creating clarity and insight in a world of connected devices.
The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity.
More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems.
We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should.
For further information on IR, visit www.ir.com.
Successfully Troubleshooting Skype for BusinessJohn Hand - Global Microsoft Alliance Director | Dave Bottomley - Communications Solutions Engineer[[ webcastStartDate * 1000 | amDateFormat: 'MMM D YYYY h:mm a' ]]63 mins