Name: Successfully Troubleshooting Skype for Business (APAC)
Start: 2016-10-06T03:00:00Z
End: 2016-10-06T04:01:17.000Z
Location: BrightTALK
Rating: 4.44

The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity.
More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems.
We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should.
For further information on IR, visit www.ir.com.

We know the payments industry is undergoing immense transformation fuelled by rapid technological advancements and growing consumer demand. The industry will continue to face challenges and complexities in 2023 like looming economic volatility, but this won’t hinder growth.

In this webinar, we’ll cover the top trends we believe will shape payments in the next 12 months, from the roll out of next-gen real-time payments schemes, continued expansion of BNPL and data standardization and interoperability through ISO 20022.

Tune in if you’re keen to learn more. Register today.

2023 Payments Trends Uncovered

Ever wanted a crystal ball for the year ahead? 

Leading Principal Analysts Kevin Kieller of enableUC, Jon Arnold of J. Arnold & Associates and Blair Pleasant of COMMfusion are to deliver exactly that alongside IR's CEO, John Ruthven. But spoiler alert - it is specifically for the Collaboration industry only.

The quartet will dive into trends that have been swirling around ready to come to realisation in 2023. To find out what the crystal ball forecasts are from the experts register for the webinar to listen in.

The 2023 Crystal Ball for Collaboration

2022 has been another bumper year in the collaboration industry as plenty of fascinating changes unfolded in this emerging market. We take a look back at the year that has been picking out the defining moments: both good and bad. 

We discuss how a strong GTM has become the leading success factor far overshadowing innovation or product engineering prowess, how bundling continues to provide tremendous value to customers and is the dominant model to follow, how the EU anti-competitive regulators are starting to swoop in at big players such as Microsoft. 

Curious to learn more? Register to hear about all of the above and more.

The Highs & Lows of Collaboration in 2022.

Banks and financial institutions globally are entering a new era as they prepare to transition their payment systems from using SWIFT messages exchanges network (known as ISO 15022) to the new, highly structured and data-rich ISO 20022 financial messaging standard.

Join us for our upcoming webinar - ISO 20022: A global shift in the payments industry, to understand what ISO 20022 is, what are the impacts to the payments industry, and how to manage your changing payments business thanks to real-time payments analytics and third-party monitoring solutions.

ISO 20022: A global shift in the payments industry - Europe

Real-time payments offer a faster, more consistent means of payment and are rapidly becoming a global standard, expected to grow by more than 30% over the coming years.

If you’re looking to roll out a new real-time payments service, there are 3 key monitoring areas you need to be across to assure your success.

Join our webinar to understand these areas, including:
· Troubleshooting transaction issues, like unexpected payment rejections
· Monitoring slow transactions and gaining insights into different SLAs
· Tracking adoption of new services, like Request to Pay

You’ll also hear how with IR Transact’s Real-Time Payments solution, you can track every detail of your workflows, monitor and manage real-time payments to ensure overall payment health, and deliver results that drive optimal business outcomes.

Assure Your Real-Time Payments Success

Many organizations currently rely on Service Providers for a complete portfolio of their IT suite of solutions.  Hence it is critical for Service Providers to ensure that they deliver reliable and high-quality services, but most importantly ensure that their solutions are holistic in nature. One missing piece and it gets difficult to complete the puzzle.

In our upcoming webinar, we will discuss, how Service Providers could add further value to their customers.

The importance of Service Providers having an end-to-end solution to ensure customers get the right Return on Investments (ROI)
Visibility, Control and Automation being important elements to complete monitoring solutions
Success factors for end customers to keep in mind and measurement criteria to ensure that their solutions are complete

Are Service Providers Completing Their Solution?

ISO 20022: A global shift in the payments industry - Live Session

The impact of COVID on the world of work has been drastic, rapidly changing the landscape in ways none of us could have imagined. 

But on a more positive note, the pandemic also rocketfuelled innovation, as technology quickly evolved to ensure organizations could continue to operate while the workforce shifted to working remotely almost overnight. 

In this webinar, we’ll see why companies must innovate and adapt their physical offices, how the workplace has digitally evolved and what tools are needed for a hybrid workplace to work all the time. 

Agenda:

1. Innovating the physical office
o Hybrid Work, Survey Results
o The office hasn’t lost its importance
o Organizations are adapting their offices

2. The evolved digital workplace
o Collaboration spaces are crucial
o Why monitoring is vital for the future
o 4 key considerations IT Leaders need to address

3. Hybrid work that works all the time ; How to
o Key areas of concern for organizations
o The need of data from IT and UC teams to make decisions
o Creating a unified experience with tools that work

The Hybrid Workplace Evolution

Real-time payments are revolutionizing global commerce and changing the world's financial landscape, and it's happening now. Speed, choice, and control are driving real-time transactions in today’s rapidly changing world. Consumers want it, businesses want it – and they’re willing to pay for it.



But with the rate of change accelerating, multiple payment rails to manage, growth of cross-border payments, and increasing consumer demands, transacting in real-time is not without it’s challenges.



So, what does this mean for banks, corporates, and payment providers around the world?



Join IR’s David Guiver, Head of Transact and Infrastructure Products, as he sits down with Gareth Lodge, Senior Analyst at Celent, and Craig Ramsey, Head of Real-Time Payments at ACI, for their expert insights into the global real-time payment landscape.



What’s covered?

Trends, expectations, and the future of real-time payments
Global nuances in the real-time landscape
Real-time challenges and how to solve them to ensure success
An exploration of real-time use cases

Real Time Payments: A Global Perspective

Microsoft Teams and Real Time Visibility - You can’t fix what you can’t see

Join Jason Andrews, IR head of platform product, and David Badet, IR Growth Marketing Manager for a talk about Microsoft teams and Real Time Visibility for collaboration tools.

Jason will help you understand how the visibility into service/component quality is highly critical because they are more likely to fail than the collaboration platform itself.

He'll also show you why one single tool to gain visibility of each ecosystem component saves time and makes it easier to identify and resolve problems.

While using multiple collaboration tools, there are shared components amongst the platforms that impact one or all platforms e.g. network.

Discover why an end-to-end ecosystem view is critical in understanding how each component relates to, and impacts each other (upstream and downstream impact).

Microsoft Teams and Real Time Visibility

According to Forrester, businesses who rate customer experience (CX) as a top priority will grow revenue faster than those who don't - so it's vital you are making every interaction with your business a positive one.

Join our subject matter experts to understand how you can leverage payment analytics to:
 - Ensure you’re delivering an integrated payments experience
 - Better understand your customers and personalize their experience
 - Improve satisfaction and retain customers
 - Be more agile and adaptable in a rapidly changing payments landscape

Payments Analytics: Improving Customer Experience

IR's CMO Stuart Matthewman goes State side to meet 2 team members on the front line grappling with hybrid working and listening of the voice of employees, both in our own team and in our customers'. Mark Goetz sees everyday both the challenges and delights employees are voicing. Finally, we are delighted to have for the first time, Kara Ribordy join our panel to share her insights hybrid working.

Hybrid Working - Voice of the Employee

Service providers operate at immense scale to deliver smooth, seamless end-user experiences for their customers and stakeholders. They take on the heavy burden of taking away risks and worries from organizations. However, but before they can provide assurance to their customers, they need to optimize their operational processes first.

One of the tedious admin tasks for Service Providers is managing their customer licenses for the tools and platforms they support or use to support. IR Collaborate has made it easier to track and manage licenses in bulk so that Service Providers can put their efforts towards optimizing service quality rather than admin work.

Making license management easy for Service Providers

We all know that the best way to check whether something is working as it should by testing it.

When working in a hybrid environment, video collaboration helps to strengthen relationships. If you want assurance that your employees, partners, customers and other stakeholders can remain connected, you need to be testing your video collaboration tools.
 
In this deminar, Tim Symons and Chuck Geisler will demonstrate 3 IR Collaborate solutions to help you test these: StressTest, Video Testing and Collaboration Spaces Management. Register to see them in action.

Testing your video collaboration tools: how to

Organizations everywhere are in the midst of finding a hybrid work model that works for them – but this can be no easy task.

IR has teamed up with technology research firm Ecosystm, to bring you expert guidance on how to build an agile work from anywhere model on:

- How business leaders should think about driving innovation and agility in this new era of work
- The trends in the Work from Anywhere Model
- What your employees are prioritizing
- What issues are likely to arise in the Work from Anywhere Model, and how can they be avoided 

Reserve your seat today! Join Audrey William, Principal Advisor at Ecosystm, and IR’s Jason Andrews for their insights on the bulletproof mechanisms you can implement to ensure that work can take place from anywhere.

Building an Agile Work from Anywhere Model

IR's High Value Payments expert Arthur Wielgosz talks us through the world of high value payments - the nature of the type payments they are, why they differ from other payments, how the banks treat them differently, the impact they have on businesses, banks, processors, merchants and everything in between and of course answer the question: why should banks particularly monitor high value payments. He'll give you not one reason - but 6 of the biggest reasons. Register to find out what these are.

Why Should Banks Monitor High Value Payments?

Join our technical experts Kelvin Tan and Ravinderjit Kaur as they walk through how you visualize the hybrid worker experience in IR Collaborate. The dynamic duo will demonstrate troubleshooting a Microsoft Teams call that is experiencing voice or video quality issues as well as calls experiencing network level issues. You'll get to see our EQ360 in action!

Visualizing the Hybrid Worker Experience

This session will give a view on how to successfully troubleshoot Skype for Business scenarios:
- Conference Calls
- Soft phone
- Voice quality

Successfully Troubleshooting Skype for Business (APAC)

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Skype for Business

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Successfully Troubleshooting Skype for Business (APAC)

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