Successfully Troubleshooting Skype for Business (APAC)

Increasing complexity defines today’s IT environment. Plus, in today’s work from home and remote environment, ensuring high uptime and high quality of collaboration and assured compliance in contact center environments is more critical than ever. IT teams are being overwhelmed and can't focus on strategic initiatives that matter. The right UC&CC solutions can ensure seamless remote collaboration, better CSAT/NPS scores and powerful visibility across complex multi-vendor environments. In this session, hear industry veterans share insights on how IR's Collaborate and Contact Center suite of performance management solutions help value add and solve enterprises challenges in this ever-changing environment. IR helps you simplify complexity and deliver great experiences giving you end-to-end visibility across complex, multi-vendor, hybrid communications environments, allowing organizations to streamline UC performance management, improve operational efficiencies and deliver a consistent, high-quality user experience.

Over the last 12 months Zoom has become one of the most popular collaboration tools, helping keep workforces connected and businesses in operation, becoming a household name almost overnight.

And with that level of popularity came some very well publicized security issues – “Zoom-bombing” entered our vernacular, there were reports of data leaks, and privacy breaches.

Zoom has taken big strides to address these issues, improving security to provide peace of mind, introducing a range of measures – like password protection, encryption, joining restrictions – and you can apply settings at various levels – accounts, groups and users.

While this is both comforting – and necessary – the security settings are not exactly easy to manage or get visibility into.

Do you actually know how secure your Zoom environment is? And, more importantly, what can you do to make sure that you’re ticking all your security boxes, and staying compliant with company policies or regulations?

Join this session to learn the 4 keys to Zoom Security.

When Microsoft announce Skype for Business Online (SFBO) would be retired on July 31, 2021, it seemed years away. And rightly so, it was two years away at the time. But, much like all major events, this one has snuck up on us and is now just around the corner.

With the lights getting switched off on SFBO organizations who have not yet moved to MS Teams need to get their skates on. There is still time, but it is of the essence.

This session will look at the key considerations when making the migration from SFBO to MS Teams and where tools like IR Collaborate can assist along the journey.

No matter where your company is on this journey, you will find something useful in this session, it is not one to be missed.

When Microsoft announce Skype for Business Online (SFBO) would be retired on July 31, 2021, it seemed years away. And rightly so, it was two years away at the time. But, much like all major events, this one has snuck up on us and is now just around the corner.

With the lights getting switched off on SFBO organizations who have not yet moved to MS Teams need to get their skates on. There is still time, but it is of the essence.

This session will look at the key considerations when making the migration from SFBO to MS Teams and where tools like IR Collaborate can assist along the journey.

No matter where your company is on this journey, you will find something useful in this session, it is not one to be missed.
Travis Polland, Senior Product Manager at IR responsible for Microsoft solutions will discuss:

- How Direct Routing can reduce complexity in your collaboration environment
- Why its important to leverage existing investments in legacy equipment
- How to streamline and improve the conferencing experience
- How organizations can better manage telecom costs through Direct Routing

And, more importantly, how do you make sure it all comes together and works seamlessly to provide a great end-user experience.

Join our monthly live demo session

Increasing complexity defines today’s IT environment. Plus, in today’s work from home and remote environment, ensuring high uptime and high quality of collaboration and assured compliance in contact center environments is more critical than ever. IT teams are being overwhelmed and can't focus on strategic initiatives that matter. The right UC&CC solutions can ensure seamless remote collaboration, better CSAT/NPS scores and powerful visibility across complex multi-vendor environments. In this session, hear industry veterans share insights on how IR's Collaborate and Contact Center suite of performance management solutions help value add and solve enterprises challenges in this ever-changing environment. IR helps you simplify complexity and deliver great experiences giving you end-to-end visibility across complex, multi-vendor, hybrid communications environments, allowing organizations to streamline UC performance management, improve operational efficiencies and deliver a consistent, high-quality user experience.

When moving to Microsoft Teams, organisations have choices on how to handle their voice traffic. Take up a Microsoft Calling Plan or utilise Direct Routing. This session will discuss the pros and cons of Direct Routing and why it can be a good option for organisations making the switch to MS Teams.

Travis Polland, Senior Product Manager at IR responsible for Microsoft solutions will discuss:

- How Direct Routing can reduce complexity in your collaboration environment
- Why its important to leverage existing investments in legacy equipment
- How to streamline and improve the conferencing experience
- How organizations can better manage telecom costs through Direct Routing

And, more importantly, how do you make sure it all comes together and works seamlessly to provide a great end-user experience.

Our monthly live demo of IR Collaborate - this session will focus on the newly released Zoom capabilities. With a focus on:

- Securing your Zoom environment
- Troubleshooting a call end-to-end
- Optimizing Zoom Rooms performance and experience

This will be a live session with time for Q&A with Stefan Rottbeck, one of our Senior Solutions Engineers.

Increasing complexity defines today’s IT environment. Plus, in today’s work from home and remote environment, ensuring high uptime and high quality of collaboration and assured compliance in contact center environments is more critical than ever. IT teams are being overwhelmed and can't focus on strategic initiatives that matter. The right UC&CC solutions can ensure seamless remote collaboration, better CSAT/NPS scores and powerful visibility across complex multi-vendor environments. In this session, hear industry veterans share insights on how IR's Collaborate and Contact Center suite of performance management solutions help value add and solve enterprises challenges in this ever-changing environment. IR helps you simplify complexity and deliver great experiences giving you end-to-end visibility across complex, multi-vendor, hybrid communications environments, allowing organizations to streamline UC performance management, improve operational efficiencies and deliver a consistent, high-quality user experience.

A recent Gartner poll showed that 41% of employees will likely work remotely at least part of the time after COVID-19 versus 30% before the pandemic. As organizations shift to more remote work operations, it places an added load in the infrastructure required. The requirement to monitor and ensure key collaboration infrastructures are performing optimally is very critical. Even before the pandemic, organizations were increasingly using monitoring tools, but that trend will be accelerated by new monitoring of remote workers and the collection of employee productivity. This webinar helps technology and business leaders formalize a plan that fosters business growth, improves employee experience (EX to enable business and operational resilience and excellence.

We will cover 4 key areas at the webinar citing best practices and use cases:
1) Data Insights
2) Achieving productivity and efficiency
3) Effective Capacity Management
4) Strengthen Cybersecurity Risk Management

If you are in the Unified Communications and Collaboration world, HCL Technologies and IR invites you to join your peers to get latest insights. We look forward to seeing you on Jan 20 at 11pm, IST.

Few collaboration tools have exploded on the scene like Zoom. And now Zoom is encroaching on the enterprise space, taking on the long standing players in the market.

Driven by people power, and Zoom's ease of use and flexibility, individuals and teams within organizations are switching to the Zoom app from other UC platforms, causing a headache for many IT departments.

If your organization is introducing Zoom - whether as a pilot or adopting it as the collaboration tool of choice - how can you ensure success?

This session will cover three key areas to get your Zoom to Zing!
- Zoom Security - critical to adoption within the enterprise
- Zoom troubleshooting - how to resolve issues quickly and support IT departments who are already stretched to the limit.
- Zoom Rooms - how to monitor and deliver the best experience across Zoom Rooms

This promises to be a fantastic session with time for live Q&A.

Get your Zoom to Zing!

2020 was a standout year for the digital banking and payments industry, with the total transaction value projected of payments to reach $4.9 trillion. Consolidation was also widespread, with 63 acquisitions worth a total of $158, according to data by S&P Global. Big Tech continued to pose a threat in the fintech space, with Whatsapp beginning to offer payments in India and Google Pay adding support at 89 new banks. This competitiveness will not slow down, as the fintech industry grows by a projected 400 by 2025, according to Statistia. How can digital and legacy banks alike compete?

Join us as we discuss:
The strategic implications of acquisitions in 2020
How fintechs can stay competitive in 2021
What fintechs can learn from Big Tech

Speakers:
Jennifer Lee, Principal, Edison Partners (Moderator)
Michael Hobbs, Founder, Reputable Consulting
Alex Mashinsky, CEO, Celsius
Ian Kerr, Director of Business Development, Episode Six
Kevin Johnson, SVP of Payments Solutions, IR

2020 saw technology and innovation race forward to meet the rapidly evolving needs of a changing world. Unified Communications and Collaboration (UCC) was at the forefront of the transition to remote working, ensuring at least some form of business continuity through connectivity and collaboration. But the rapid transition also led to a rapid rise in UCC complexity.

As we move into the new year and organizations continue to grapple with multi-vendor, multi-platform, hybrid cloud environments, new requirements for success are beginning to make themselves known. Join James Brennan, Head of Collaborate Products, and Anna Byrne, Business Manager, Marketing & Product, as they share their insights on the UCC topics, trends and themes that should be top of mind for enterprise organizations and service providers to ensure success in 2021 and beyond.

Join our experts, Adolfo Ochoa, Senior Solutions Engineer, and Janae Smith, Product Marketing Manager, for a demo of IR Transact.

In this session, they’ll cover:
- Common challenges faced by payments organizations.
- An overview of the features of the IR Transact suite of solutions.
- Common customer use cases.
- How real-time monitoring, troubleshooting and analytics can help optimize your payments environment and deliver a seamless customer experience.

This roundtable hears from BT, Wainhouse Research and IR, on how organizations are keeping their remote workforce and customers connected, while streamlining UC environments.

Monthly live demo of the IR Collaborate solution presented by one of our Senior Solution Engineers. This session focuses on Microsoft Teams

Payments is undergoing rapid change driven by significant shifts in consumer behavior in 2020. Real-time payments is picking up speed globally, the movement from cash to touchless payments has accelerated more than most would have predicted, and businesses that once processed the bulk of their payments instore have now had to set up online payments. Business are being forced to learn and adapt quickly.

The common factor in all this change is that technology is at the forefront. But with new technology and new payments approaches come new challenges. How can your business take advantage of the opportunities without being overwhelmed by technical complexities, how can it leverage technology effectively, and what are the key trends that companies should investigate?

Join Jason Krebs, Senior Fintech Product Manager at IR, and Janae Smith, Product Marketing Manager, Payments at IR to hear their insights on what payments trends matter and what you can do about it.

Enterprises are adopting cloud-based communication and collaboration platforms quickly and Microsoft Teams is leading the way with a simple promise; migrate to the cloud and enable digital collaboration, productivity, and innovation across the organization. In reality it’s not that simple. Complexity remains and enterprise IT teams need help to manage these cloud services and enable meeting and call quality needed for a productive experience. Join us for this webinar and learn how IR’s new Experience Management solutions for Microsoft Teams delivers powerful monitoring, troubleshooting, and analytics to optimize the user experience, maximize IT efficiency, and deliver on the promise of cloud collaboration with Teams.