Successfully Troubleshooting Skype for Business (EMEA)

A recent Gartner poll showed that 41% of employees will likely work remotely at least part of the time after COVID-19 versus 30% before the pandemic. As organizations shift to more remote work operations, it places an added load in the infrastructure required. The requirement to monitor and ensure key collaboration infrastructures are performing optimally is very critical. Even before the pandemic, organizations were increasingly using monitoring tools, but that trend will be accelerated by new monitoring of remote workers and the collection of employee productivity. This webinar helps technology and business leaders formalize a plan that fosters business growth, improves employee experience (EX to enable business and operational resilience and excellence.

We will cover 4 key areas at the webinar citing best practices and use cases:
1) Data Insights
2) Achieving productivity and efficiency
3) Effective Capacity Management
4) Strengthen Cybersecurity Risk Management

If you are in the Unified Communications and Collaboration world, HCL Technologies and IR invites you to join your peers to get latest insights. We look forward to seeing you on Jan 20 at 11pm, IST.

Few collaboration tools have exploded on the scene like Zoom. And now Zoom is encroaching on the enterprise space, taking on the long standing players in the market.

Driven by people power, and Zoom's ease of use and flexibility, individuals and teams within organizations are switching to the Zoom app from other UC platforms, causing a headache for many IT departments.

If your organization is introducing Zoom - whether as a pilot or adopting it as the collaboration tool of choice - how can you ensure success?

This session will cover three key areas to get your Zoom to Zing!
- Zoom Security - critical to adoption within the enterprise
- Zoom troubleshooting - how to resolve issues quickly and support IT departments who are already stretched to the limit.
- Zoom Rooms - how to monitor and deliver the best experience across Zoom Rooms

This promises to be a fantastic session with time for live Q&A.

Get your Zoom to Zing!

2020 was a standout year for the digital banking and payments industry, with the total transaction value projected of payments to reach $4.9 trillion. Consolidation was also widespread, with 63 acquisitions worth a total of $158, according to data by S&P Global. Big Tech continued to pose a threat in the fintech space, with Whatsapp beginning to offer payments in India and Google Pay adding support at 89 new banks. This competitiveness will not slow down, as the fintech industry grows by a projected 400 by 2025, according to Statistia. How can digital and legacy banks alike compete?

Join us as we discuss:
The strategic implications of acquisitions in 2020
How fintechs can stay competitive in 2021
What fintechs can learn from Big Tech

Speakers:
Jennifer Lee, Principal, Edison Partners (Moderator)
Michael Hobbs, Founder, Reputable Consulting
Alex Mashinsky, CEO, Celsius
Ian Kerr, Director of Business Development, Episode Six
Kevin Johnson, SVP of Payments Solutions, IR

2020 saw technology and innovation race forward to meet the rapidly evolving needs of a changing world. Unified Communications and Collaboration (UCC) was at the forefront of the transition to remote working, ensuring at least some form of business continuity through connectivity and collaboration. But the rapid transition also led to a rapid rise in UCC complexity.

As we move into the new year and organizations continue to grapple with multi-vendor, multi-platform, hybrid cloud environments, new requirements for success are beginning to make themselves known. Join James Brennan, Head of Collaborate Products, and Anna Byrne, Business Manager, Marketing & Product, as they share their insights on the UCC topics, trends and themes that should be top of mind for enterprise organizations and service providers to ensure success in 2021 and beyond.

Join our experts, Adolfo Ochoa, Senior Solutions Engineer, and Janae Smith, Product Marketing Manager, for a demo of IR Transact.

In this session, they’ll cover:
- Common challenges faced by payments organizations.
- An overview of the features of the IR Transact suite of solutions.
- Common customer use cases.
- How real-time monitoring, troubleshooting and analytics can help optimize your payments environment and deliver a seamless customer experience.

This roundtable hears from BT, Wainhouse Research and IR, on how organizations are keeping their remote workforce and customers connected, while streamlining UC environments.

Monthly live demo of the IR Collaborate solution presented by one of our Senior Solution Engineers. This session focuses on Microsoft Teams

Payments is undergoing rapid change driven by significant shifts in consumer behavior in 2020. Real-time payments is picking up speed globally, the movement from cash to touchless payments has accelerated more than most would have predicted, and businesses that once processed the bulk of their payments instore have now had to set up online payments. Business are being forced to learn and adapt quickly.

The common factor in all this change is that technology is at the forefront. But with new technology and new payments approaches come new challenges. How can your business take advantage of the opportunities without being overwhelmed by technical complexities, how can it leverage technology effectively, and what are the key trends that companies should investigate?

Join Jason Krebs, Senior Fintech Product Manager at IR, and Janae Smith, Product Marketing Manager, Payments at IR to hear their insights on what payments trends matter and what you can do about it.

Enterprises are adopting cloud-based communication and collaboration platforms quickly and Microsoft Teams is leading the way with a simple promise; migrate to the cloud and enable digital collaboration, productivity, and innovation across the organization. In reality it’s not that simple. Complexity remains and enterprise IT teams need help to manage these cloud services and enable meeting and call quality needed for a productive experience. Join us for this webinar and learn how IR’s new Experience Management solutions for Microsoft Teams delivers powerful monitoring, troubleshooting, and analytics to optimize the user experience, maximize IT efficiency, and deliver on the promise of cloud collaboration with Teams.

Unified communications and collaboration (UC&C) is in the forefront of enabling change in financial services. Whether it is in distributed delivery of financial services, the rise of new channels and modes of
engagement, agile operations, or meeting new regulatory guidelines, digital transformation succeeds with UC&C. Financial services firms
with better visibility and control over their UC&C environment become masters of change and transformation.

Together with IDC, leading analyst firm globally, join us in this engaging webcast where IR's Kevin Ryder (CPO/CMO) and IDC's Michael Araneta (Head of Financial Insights) shares latest insights going in 20201 and how organizations can pursue communications
and collaboration goals with confidence.

Unified communications and collaboration (UC&C) is in the forefront of enabling change in financial services. Whether it is in distributed delivery of financial services, the rise of new channels and modes of
engagement, agile operations, or meeting new regulatory guidelines, digital transformation succeeds with UC&C. Financial services firms
with better visibility and control over their UC&C environment become masters of change and transformation.

Together with IDC, leading analyst firm globally, join us in this engaging webcast where IR's Kevin Ryder (CPO/CMO) and IDC's Michael Araneta (Head of Financial Insights) shares latest insights going in 20201 and how organizations can pursue communications
and collaboration goals with confidence.

Unified communications and collaboration (UC&C) is in the forefront of enabling change in financial services. Whether it is in distributed delivery of financial services, the rise of new channels and modes of
engagement, agile operations, or meeting new regulatory guidelines, digital transformation succeeds with UC&C. Financial services firms
with better visibility and control over their UC&C environment become masters of change and transformation.

Together with IDC, leading analyst firm globally, join us in this engaging webcast where IR's Kevin Ryder (CPO/CMO) and IDC's Michael Araneta (Head of Financial Insights) shares latest insights going in 20201 and how organizations can pursue communications
and collaboration goals with confidence.

Monthly live demo of the IR Collaborate solution presented by one of our Senior Solution Engineers.

In the first IR Live we speak with Kevin Ryder, Chief Product and Marketing Officer to get his thoughts on:
- The impact IT Teams have felt with the rapid implentation of tools like MS Teams and Zoom
- What the move to hybrid looks like with the COVID effect
- How organizations are managing the increased complexity in their collaboration environments
- What IT Teams can do to provide a better user experience

Managing the performance of unified communications and contact centers is a demanding and complex job. Leaders rely on a set of critical metrics to help them drive performance and meet important business goals.

In this webinar, you'll learn the top metrics that matter, with real customer use cases to illustrate why. You'll also learn how focusing on managing these metrics is helping IR customers meet their KPI targets.

A revolution is underway. Microsoft is disrupting the Intelligent Communications landscape.

With the addition of Teams, Microsoft has advanced its vision for Universal Communications to one of Intelligent Communications and Collaboration. This saw many predict the end to Skype for Business, however, at the very same conference Microsoft also announced a new Skype for Business server release for 2018.

Working in collaborative spaces on projects can help drive productivity, it won’t take away the underlying requirement for people to ‘jump on a quick call’. While Teams can offer a different experience to Skype for Business, the Enterprise communications focus of Skype for Business will continue to stay as it starts to move to Teams in a couple of years based on their IT plan. Because Skype for Business is frequently used in a multi-vendor environment that includes Cisco, Avaya, Acme Packet, Sonus, AudioCodes and/or other vendors, the ability to manage the complete user experience, end-to-end across all technologies and vendors, is a top concern for IT Operations.

Companies that do not prioritize this will experience lengthy downtime and quality issues, while the operations department tries to find the root cause of an issue. This can significantly slow adoption, lead to lost or disgruntled customers, and impact the initial deployment ROI. In addition, as a real-time communications tool, Skype for Business requires real-time performance management.

Join us during the session as Prognosis gives you everything you need to identify and eradicate problems before they impact the user experience from pre-deployment network assessments – the first Microsoft certified tool that validates if you are ready for production – through to ongoing post-deployment testing. Prognosis enables you to understand your full application environment as well as the network impact. It has no reliance on probes or taps or anything you’d consider intrusive on the network.

This session will focus on how IR can help your team remain connected during these unique times. Below are some use cases we will cover:

- Remote worker deployment
- Shared resource issues across the enterprise ie licensing, bandwith, VPN limits
- Customer experience testing

Hosted by Chuck Geisler, Senior Solutions Engineer, with live Q&A.

IR's Channel Team is back with another virtual event! Join us to get to know the IR team and learn how we can work together to deliver success to our mutual customers.

Managing the performance of Unified Communications is complex, with many different technologies, stakeholders and partners working together to make everything work as intended. With so much going on, it’s important to Get the Recipe Right.

IR’s unique technology and know-how, combined with the world-class services provided by IR channel partners can deliver the right outcomes (recipes!) for our mutual customers.

Please join us as we share some knowledge, best practices, align our abilities, cook, break bread together, enhance our relationships and discuss how we can partner better for our mutual customers.

Get the Recipe Right - Summer BBQ Edition will feature some exciting BBQ dishes, after you register we'll send you a recipe or two so you can cook along from your home kitchen!