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Contact center compliance and call recording assurance (APAC Timezone)

In the wake the new US financial regulation such as the "Dodd-Frank" Wall Street Reform and Consumer Protection Act, many banks in the US, Europe and Asia have been looking at how best to monitor and control the activities of their traders and contact centers.

The cost of compliance can considerable, however, the risks associated with non-compliance can result in even more substantial costs to the business.

Hear emerging trends in compliance for contact centres and traders.
Recorded Sep 29 2016 38 mins
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Presented by
Travis Polland Senior Product Manager IR
Presentation preview: Contact center compliance and call recording assurance (APAC Timezone)

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IR

A thousand points of reference. A single point of view.
IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.

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  • Title: Contact center compliance and call recording assurance (APAC Timezone)
  • Live at: Sep 29 2016 4:00 am
  • Presented by: Travis Polland Senior Product Manager IR
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