Contact center compliance and call recording assurance (APAC Timezone)

Presented by

Travis Polland Senior Product Manager IR

About this talk

In the wake the new US financial regulation such as the "Dodd-Frank" Wall Street Reform and Consumer Protection Act, many banks in the US, Europe and Asia have been looking at how best to monitor and control the activities of their traders and contact centers. The cost of compliance can considerable, however, the risks associated with non-compliance can result in even more substantial costs to the business. Hear emerging trends in compliance for contact centres and traders.

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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit