Contact center compliance and call recording assurance (EMEA Timezone)
In the wake of financial regulation such as MiFID II or the "Dodd-Frank" Wall Street Reform and Consumer Protection Act, many banks and providers of independent financial advice in the US, Europe and Asia have been looking at how best to monitor and control the activities of their traders, wealth brokers and contact centers.
The cost of compliance can considerable, however, the risks associated with non-compliance can result in even more substantial costs to the business.
Hear emerging trends in compliance for contact centers and traders.
RecordedSep 29 201645 mins
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2017 has been a big year in UC, the increased impacts of AI, Microsoft's announcement Teams, Avaya exiting Chapter 11 and Cisco's continued march toward the cloud, just to name a few.
What will 2018 have in store? Join this webinar to get the lowdown on predictions for 2018 so you can stay ahead of the game.
UC moves quickly from on premise to cloud to mobility. Hear our predictions for 2018 including vendors like Microsoft, Avaya to Cisco. Also key technologies like cloud, mobility, contact centre and testing.
When Microsoft launched Teams in 2016 many wondered what this would mean for Skype for Business. Join us to hear from Microsoft's David Branscome on the road ahead for Intelligent Communications and collaboration.
Matthew Jackson, Senior solutions engineer IR / Damien Margaritis, Practice Manager Modern Workplace, Insync Technology
Join to hear the latest on Skype for Business and Microsoft Teams.The differences how they will work together, common implementation problems and managing adoption. Hear user stories from Microsoft Australia partner of the year award winner Insync Technology.
Skype for Business success depends on the end-user experience and adoption. But how can you ensure this will work? Is your network able to handle the load? Join us to learn how you can deliver faster ROI on a Skype for Business deployment.
Monitoring POS or ATM transactions is complex. Hear the latest in how industry leading Prognosis software helps large Financial institutions monitor fraudulent activity and up-time across payments networks.
Skype for Business is transforming the UC landscape, but how can organizations effectively evaluate Microsoft's UC offering and the readiness of their own environment? This session will review UC assessment software in detail.
Dave Tupling, Global Microsoft Alliance Director | Ali Athar- Solutions Engineer, IR
Many organizations are implementing or assessing Skype for Business. Adoption of the technology is critical to success and delivering ROI, but how can this be measured and improved? This webinar will show how.
Skype for Business is transforming the UC landscape, but how can organizations effectively evaluate Microsoft's UC offering and the readiness of their own environment? This session will look at the key steps to make an effective evaluation.
Robin Gareiss - President & Founder, Nemertes Research | Tim Poindexter - Marketing Director Americas, IR
Almost 70% of companies have a digital transformation initiative underway, yet most of these will fail.
Robin Gareiss, President and Founder of Nemertes Research will present their recent findings on how successful organizations are delivering digital transformation initiatives Join this session to learn:
- What defines digital transformation and why it's important.
- How successful organizations are delivering digital transformation.
- The true cost of downtime on your business (even with 99.99% up-time)
This session, co-hosted with Microsoft, will look at:
- Why Skype for Business? Where does Skype for Business fit in to the competitive landscape.
- How to leverage Skype for Business in your existing UC environment to maximize performance and investment.
- What next? What's coming and how to make sure your organization can get a 'first mover' advantage.
Dashboarding for IR Prognosis has moved to the next level with Live Canvas. Hear how customers are using Prognosis to improve operations and see the product in action with real life case studies for Avaya, Cisco and Skype for Business.
David Branscome, Microsoft | John Hand, IR | Dave Bottomley, IR
Skype for Business deployments can be complex, particularly in a multi-vendor environment. This session will look at how organizations can best monitor the performance of a Skype for Business deployment, what the out-of-the-box solution can manage and how it works in with Prognosis. Co-hosted with Microsoft, this promises to be a fantastic session.
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IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.