Contact center compliance and call recording assurance (EMEA Timezone)

Presented by

Travis Polland Senior Product Manager IR

About this talk

In the wake of financial regulation such as MiFID II or the "Dodd-Frank" Wall Street Reform and Consumer Protection Act, many banks and providers of independent financial advice in the US, Europe and Asia have been looking at how best to monitor and control the activities of their traders, wealth brokers and contact centers. The cost of compliance can considerable, however, the risks associated with non-compliance can result in even more substantial costs to the business. Hear emerging trends in compliance for contact centers and traders.
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