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What Factors Kill the Customer Experience?

There are many factors that might have a negative impact on your customer experience, so it's important to anticipate what can go wrong so that you know what to look for and address before it's too late. In part two of our series on Predictably Excellent Customer Experience, IR experts will discuss some of the things that can happen and the issues that might result so you can proactively protect your customer experience and ensure it lives up to your brand promise.
Recorded Nov 17 2016 52 mins
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Presented by
Mike Burke - Director Product Mktg, Testing Solutions
Presentation preview: What Factors Kill the Customer Experience?

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A thousand points of reference. A single point of view.
IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.

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  • Title: What Factors Kill the Customer Experience?
  • Live at: Nov 17 2016 4:00 pm
  • Presented by: Mike Burke - Director Product Mktg, Testing Solutions
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