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Comprehensive Functional Testing for IVR Applications

Increased digitization of C2B (Customer-to-Business) communications provides more channel choices than ever before, but if those channels fail to deliver, Customers will turn to voice. The first thing your now already-frustrated Customers will hear when they dial your number is your voice robot – what do they encounter when they get there? You need to ensure that your IVR applications are responding to or redirecting your customers as necessary, but manual testing of every menu option is time-consuming, error-prone, and delivers limited documentation. Join the experts at IR for a conversation on automated alternatives that will help you achieve both ROI and peace of mind.
Recorded Oct 13 2016 41 mins
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Presented by
Mike Burke - Director Product Mktg, Testing Solutions | Carlton Schowe - Solutions Consultant
Presentation preview: Comprehensive Functional Testing for IVR Applications

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IR

A thousand points of reference. A single point of view.
IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.

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  • Title: Comprehensive Functional Testing for IVR Applications
  • Live at: Oct 13 2016 2:30 pm
  • Presented by: Mike Burke - Director Product Mktg, Testing Solutions | Carlton Schowe - Solutions Consultant
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