Comprehensive Functional Testing for IVR Applications

Presented by

Mike Burke - Director Product Mktg, Testing Solutions | Carlton Schowe - Solutions Consultant

About this talk

Increased digitization of C2B (Customer-to-Business) communications provides more channel choices than ever before, but if those channels fail to deliver, Customers will turn to voice. The first thing your now already-frustrated Customers will hear when they dial your number is your voice robot – what do they encounter when they get there? You need to ensure that your IVR applications are responding to or redirecting your customers as necessary, but manual testing of every menu option is time-consuming, error-prone, and delivers limited documentation. Join the experts at IR for a conversation on automated alternatives that will help you achieve both ROI and peace of mind.

Related topics:

More from this channel

Upcoming talks (1)
On-demand talks (199)
Subscribers (22180)
The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit