How to Measure Customer Experience in a Digital World (APAC)

Presented by

Mike Burke - Director Product Mktg, Testing Solutions

About this talk

There are three pillars to understanding the customer experience that your communications technology delivers – do you know what they are? With almost infinite amounts of data available about your customers, it can be difficult to fit all of the pieces together. Join IR’s Mike Burke as he discusses the different methods you can use to measure your customers’ experience, and how to start thinking like a customer.

Related topics:

More from this channel

Upcoming talks (1)
On-demand talks (210)
Subscribers (19670)
The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit