Best Practices to Keep Your Customers (and Boss) Happy

Presented by

Mike Burke - Director Product Mktg, Testing Solution

About this talk

Your Contact Center plays a significant role in your Customers' journeys. How do you protect this cornerstone of your brand? In this session, IR Experts will cover some best practices and case studies on: - Finding gaps in the Customer Experience before your customers are affected - Providing actionable data for your team & management - Ensuring your Contact Center Technology delivers the Customer Experience you intend Join us for insights that will help you decide the best way to protect your Contact Center and Customer Experience.

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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit www.ir.com.