Best Practices to Keep Your Customers (and Boss) Happy

Presented by

Mike Burke - Director Product Mktg, Testing Solution

About this talk

Your Contact Center plays a significant role in your Customers' journeys. How do you protect this cornerstone of your brand? In this session, IR Experts will cover some best practices and case studies on: - Finding gaps in the Customer Experience before your customers are affected - Providing actionable data for your team & management - Ensuring your Contact Center Technology delivers the Customer Experience you intend Join us for insights that will help you decide the best way to protect your Contact Center and Customer Experience.

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