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Best Practices to Keep Your Customers (and Boss) Happy

Your Contact Center plays a significant role in your Customers' journeys. How do you protect this cornerstone of your brand? In this session, IR Experts will cover some best practices and case studies on:

- Finding gaps in the Customer Experience before your customers are affected
- Providing actionable data for your team & management
- Ensuring your Contact Center Technology delivers the Customer Experience you intend

Join us for insights that will help you decide the best way to protect your Contact Center and Customer Experience.
Recorded Feb 2 2017 59 mins
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Presented by
Mike Burke - Director Product Mktg, Testing Solution
Presentation preview: Best Practices to Keep Your Customers (and Boss) Happy

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A thousand points of reference. A single point of view.
IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.

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  • Title: Best Practices to Keep Your Customers (and Boss) Happy
  • Live at: Feb 2 2017 4:00 pm
  • Presented by: Mike Burke - Director Product Mktg, Testing Solution
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