IR's Channel Road Show is going virtual for Cinco de Mayo. Join us to get to know the IR team and learn how we can work together to deliver success to our mutual customers.
Managing the performance of Unified Communications is complex, with many different technologies, stakeholders and partners working together to make everything work as intended. With so much going on, it’s important to Get the Recipe Right.
IR’s unique technology and know-how, combined with the world-class services provided by IR channel partners can deliver the right outcomes (recipes!) for our mutual customers.
Please join us as we share some knowledge, best practices, align our abilities, cook, break bread together, enhance our relationships and discuss how we can partner better for our mutual customers.
Get the Recipe Right - Cinco de Mayo Edition will feature some exciting Latin dishes, after you register we'll send you a recipe or two so you can cook along from your home kitchen!
Rick Hawkes, Sales Specialist – Alliances, Avaya | Frank Hoekstra, SVP & Head of Europe, IR
In an effort to support businesses around the globe who have been affected by the COVID-19 outbreak, IR has joined forces with Avaya to provide insight and advice on how you can maintain business continuity, productivity and user experience in a remote working world.
While there are various travel restrictions on both a domestic and international scale, many organizations have told employees to work from home. Remote working has seen a rapid increased adoption over the past few weeks.
Join IR and Avaya for an exclusive webinar discussion on 23 April, 2020 at 2:00pm GMT.
Key themes of the discussion will include:
• How to maintain productivity: thoughts from the panel on managing a remote team effectively and ensuring the right tools are deployed.
• Case study: Over 300,000 Remote Agents transitioned to date around the globe in response to Covid 19. IR supporting multiple on premise and remote workers across global territories.
• What does it take? Remote working requirements, setup, connectivity and supporting remote workers.
Bill Haskins, Wainhouse Research | John Ruthven, CEO @ IR
Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual collaboration and communication. But with COVID-19, we've reached a break-through point.
In order to prevent the spread of the virus, social distancing has been adopted globally. Companies that can are sending workers home to work remotely, and consumers are preferring to interact with vendors online. As the level of emergency continues to increase, companies are experiencing a spike in call-in volumes, customer inquiries and online orders. Unified Communications was built for this, but it has never been pushed this hard.
Join Bill Haskins, Sr. Analyst & Partner, Unified Communications at Wainhouse Research, and John Ruthven, CEO at IR discuss UC challenges companies are experiencing due to the Coronavirus crisis.
During this session, you can expect to learn:
> How your peers are responding to the COVID-19 crisis
> Strategies your IT department can take to accelerate your digital environments
> Proactive UC solution approaches to streamline operations in the future
Zil Bareisis, Head of Retail Banking, Celent, Jim Bowers, Payments Solution Specialist, IR
Today’s consumers are demanding more purchasing options and convenience than ever before. This has spurred a digital transformation that is reshaping how retailers and issuers do business now and in the future.
The need to reinvent cards for the digital world, solve for digital commerce and continuously innovate in consumer payments are imperative to enhancing customer satisfaction and gaining a competitive edge.
Join IR, Celent and your peers as we discuss the top ten predictions for retail payments in 2020 and how evolving your payment solutions will help you stay ahead of your customers’ expectations while providing you assurance your payments are being processed smoothly and efficiently.
Join our monthly live demo session of Prognosis for UC. The session is hosted by one of our Senior Solutions Engineers, providing an overview of Prognosis' capabilities to troubleshoot, monitor and optimize communications environments. With true multi-vendor visibility across Cisco, Avaya and Microsoft.
The session also provides a great opportunity for live Q&A.
Just as people need proactive regular check-ups to ensure they stay in good health, it’s important for hospitals to proactively manage the health and performance of their communications environment to set them up for long-term high performance.
IR prognosis provides real-time insight into the key health indicators of your communications ecosystem and can even provide guidance on how to address any problems that are identified.
Whether you’re preparing for open enrollment, upgrading your telemedicine capabilities, or working on future enhancements to deliver better experiences for patients, learn how Prognosis real-time performance management can help you keep your finger on the pulse.
Join us for this webinar, presented in partnership with GfK Research, where we will take a deep dive into the research. We'll explain the methodology, share some additional not seen before insights and help you understand what the results could mean for your organisation.
Jan Erik Aase,Principal Analyst, ISG | Jason Barker, Senior VP of IR | Ram Ohja, Global Practice Head of HCL Technologies
By 2020, the rise of the millennial workforce will form 50% of the global workforce as per PwC’s 14th Annual Global CEO Survey. They are heavily reliant and powered by technology. In response to attracting top talents, employers are starting to adapt their IT policy to appeal more directly to millennials. They expect a holistic workplace technology ecosystem leading to better productivity across the enterprise. How to enable the digital workforce had been the unanswered question for long. ‘Video’ is the answer to the new wave in Collaboration to enable the digital workforce.
Visual Communication and Collaboration is vastly becoming the new norm as the workforce evolves prioritizing on mobility and flexibility for internal employees & external customers who can now instantly connect face to face whether you are across town or thousands of miles away. Enterprises have come to realize the importance of proactive performance management in preventing problems before they occur. IR and HCL approach to OX (Optimal Operation Experience) is standing out because of its foundation: Unified Monitoring Tools integrated with Automation and Orchestration Bots
Join us for this webinar, presented in partnership with GfK Research, where we will take a deep dive into the research. We'll explain the methodology, share some additional not seen before insights and help you understand what the results could mean for your organization.
Today’s UC and collaboration environments are highly complex, often spread across multiple locations using multi-vendor technology.
During this seminar Martin Smith, Solutions Engineer at IR, will address the challenges of ensuring a reliable and healthy unified communications and collaboration environment under increasing complexity. Exploring how you can maximise a positive user experience for your customers and stakeholders - from inside out to outside in - from a single view.
What you will takeaway from this session:
How to troubleshoot and manage a multi-tenant and multi-vendor UC and collaboration environment
How to measure and manage user experience from one platform to another.
What to look for when operating and troubleshooting your multi-vendor, multi-tenant UC and collaboration environment.
How SLA testing before rolling out a cloud based UC and collaboration environment can increase positive user experience.
Joshua Shoemaker, VP Tech Services and Ops - Enabling Technologies | Dave Bottomley, Senior Solutions Engineer - IR
Having covered the planning and readiness phases in the first two webinars of the series, we turn our focus to the deployment and adoption phase. Now is when the rubber hits the road, so to speak. Get this wrong and the whole project can be in jeopardy, while your best made plans lay in ruin. This may seem a tad dramatic, it isn't - if you can't get your people using the new tools it is near impossible to realize ROI on a project of this scale.
Joshua Shoemaker, VP Technical Services and Operations at Enabling Technologies, will join this session to share first hand experiences on where organizations have managed this step successfully and some learning on where others have perhaps not got this right, including the implication to project timings and cost.
This will be an interactive session with questions throughout and a dedicated Q&A at the conclusion of the presentation. If you are managing, deploying or just thinking about Microsoft Teams, you do not want to miss this webinar.
Jason Schwendinger, Global Head of IT | Dave Bottomley, Senior Solutions Engineer
Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The all important technical capabilities assessment, ensuring the network, endpoints and users are adequately prepared for the move.
Hear first hand from IR's Global Head of Information Systems and Technology, Jason Schwendinger, on how he has been tackling these issues.
Creating clarity and insight in a world of connected devices.
The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity.
More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems.
We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should.
For further information on IR, visit www.ir.com.