Bulletproof your Contact Centre Customer Experience

Presented by

Mike Burke, IR | Stuart Matthewman, IR

About this talk

There are many factors that might have a negative impact on your customer experience, so it's important to anticipate what can go wrong to take proactive action, before it's too late.

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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit www.ir.com.