Top 10 Technology Alerts/Insights for All Merchants and Financial Institutions

Presented by

Kevin Johnson and Jim Knudsen

About this talk

Similar to a cockpit in an airplane, your merchant business has a wealth of untapped information that is indicative of the health of your payments processing environment. Figuring out what to key on is a different story. During this session, we will focus on the top 10 critical indicators/alerts across the terminals, payments switch, processors, issuers, interchanges and loyalty card systems in your environment that will ensure your business continues as a well-oiled machine.

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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit