Omnichannel - Delivering on the Customer Experience Promise

Presented by

Mike Burke - Director, Testing Solutions | Natalie Shiel - Solutions Specialist

About this talk

Omnichannel promises a better customer experience, but in reality this can be hard to deliver. With multiple technologies and vendors involved, how can you ensure the best customer experience is delivered? Learn this and more in our up-coming webinar.

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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit