2017 has been a big year in UC, the increased impacts of AI, Microsoft's announcement Teams, Avaya exiting Chapter 11 and Cisco's continued march toward the cloud, just to name a few.
What will 2018 have in store? Join this webinar to get the lowdown on predictions for 2018 so you can stay ahead of the game.
RecordedJan 18 201857 mins
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Managing a Microsoft collaboration environment can be a trick task. With multiple technology vendors, across various sites - it can be tough for a team to stay on top. Join this session to learn best tips on how to manage and optimize your Microsoft collaboration environment.
Dave Murphy, Cisco Global Alliance Director | Keith Barnes, UC Solutions Engineer
This session will take a look at how to optimize your Cisco collaboration environment. With video playing a more critical role in driving collaboration, it has never been more critical to ensure your Cisco environment is fully optimized to deliver a truly outstanding experience, to users or customers. This interactive webinar will be presented by Dave Murphy, Global Alliance Manager, with a live demo presented by Keith Barnes one of our UC Solutions Engineers.
Join Nemertes Research President Robin Gareiss, and learn how organizations are leveraging their UCC capabilities to improve the customer engagement. During this data-backed webinar, we’ll cover the following:
> The measurable business benefits of leveraging collaboration apps for customer engagement inc. real-life case studies.
> How organizations architect and manage UCC solutions best practices.
> The pitfalls of hybrid UCC deployments and how can you hedge against them
> The key actions that will ensure the lowest operational costs
Join us for an update on Microsoft Teams with David Branscome, Partner Technical Architect at Microsoft who will discuss the latest Teams news. Covering an update on timing, tools to make sure your Teams deployment is successful, considerations to keep in mind and key resources to help get you there. Join us to learn:
> Teams timing: Teams momentum, roadmap updates on feature parity, migration considerations and guidance
> Teams Tools: MyAdvisor guidance and walk through
> Teams Tips: migration pre-requisites and best practice (pre-migration)
With Video conferences on the rise hear how you can overcome barriers to user adoption and deal with technical issues including;
- Video Conferencing not working at all
- Enough usage to justify ROI
- How do deal with poor quality video and/or audio
- And more...
Richard Smith, Global Microsoft Alliance Director | Dave Bottomley, Senior Solutions Engineer
Quality of experience is key to a successful UC environment and Skype for Business is no different.In this session we will discuss keys to troubleshooting Voice and Video in a Skype for Business deployment, whether that is on-premises, hybrid or cloud.
Studies show that a bad customer experience can significantly damage the long term revenue potential of your client base, in particular customers are nine times more likely to vocalise a bad experience to other future clients. Thomas Pilz, Principal solutions strategist at IR discusses how you can protect your customer experience with pro-active performance monitoring of your UC ecosystem. Join us on April 5th at 9.30am to find out more.
Stephen Elliott, Director Marketing | Junaidy Laures, Senior Solutions Engineer
In today’s business world, communication matters more than ever. People want to communicate in new ways everyday: more channels, more devices, more flexibility. But these demands rely on a new generation of technology, operating in real-time. What happens if the technology isn’t reliable? Digital services to customers are unreachable. Phones stop working. Video conferences crash.
A small outage can have a big impact. Businesses need to react quickly and get to the root cause to find a solution. They need to ensure their UC is reliable, and optimized.
Unified communications are the arteries and veins of your organization and its connection to the outside world. Internally, you can’t function properly when there are problems. Externally, you’re paralyzed when there’s an outage. Unified communications keep the heart of the organization pumping.
Without effective communications and collaboration capabilities, employees are at a competitive disadvantage with slower product development and decision making overall. Reliable communications and collaboration infrastructure that helps employees work efficiently enables your organization to breathe.
A thousand points of reference. A single point of view.
IR is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.
More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies, rely on IR Prognosis software to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.