Better Customer Engagement Through Integrated Collaboration Tools

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Presented by

Robin Gareiss, Nemertes Research

About this talk

Join Nemertes Research President Robin Gareiss, and learn how organizations are leveraging their UCC capabilities to improve the customer engagement. During this data-backed webinar, we’ll cover the following: > The measurable business benefits of leveraging collaboration apps for customer engagement inc. real-life case studies. > How organizations architect and manage UCC solutions best practices. > The pitfalls of hybrid UCC deployments and how can you hedge against them > The key actions that will ensure the lowest operational costs
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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit www.ir.com.