Optimize Contact Centre Performance: Monitor > Troubleshoot > Analyze

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Presented by

Alex Bahar, Senior Solutions Engineer

About this talk

The Contact Center is the frontline to your customers - get this experience wrong and the consequences can be substantial - loss of revenue, brand damage, customer churn. Join this session to learn how you can optimize the performance of your contact center, we will cover: - From PSTN to CC inbound call monitoring & testing - Monitoring the infrastructure performance and availability of Avaya & Cisco UCC - Monitoring & quickly troubleshooting the call quality - Long term analytics reporting for the performance, quality and availability of your CC
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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit www.ir.com.